We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Lowest prices for your stay
AU$137
Booking.com
Hotels.com
Get rewarded with One Key
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
kaz S
UK

Excellent hotel

5.0 of 5 bubblesReviewed 17 Apr 2024via mobile
We really enjoyed our 2 night stay at this hotel, Staff are really friendly and helpful, arrived early by train so they stored our luggage while we went around Cardiff, executive double bedroom was clean and had everything u need in it, including a fridge, safe, robes and coffee pod machine, bed was a standard double but that wasn't an issue. Breakfast was lovely and evening meal was really tasty, could'nt fault it, will definitely be coming back, be aware when u enter the lift you have to scan your key card on the box inside before selecting your floor number, a good security factor.
Date of stay: April 2024
Trip type: Travelled as a couple
Problem with this review?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Clayton Cardiff, Owner at Clayton Hotel Cardiff, responded to this review
Responded 4 weeks ago
Good evening,
Thank you for your review of your recent stay and our hotel.
We are happy to hear that you enjoyed our executive bedrooms and the included amenities, as well as our breakfast and dinner offerings.
Our guest security is a major priority for us, so I am glad to read you valued the added scan as much as we do.
Hoping to see you back in Cardiff in the near future.
Best regards,
Stephanie Schwenn
Deputy General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
Nearby Hotels
Booking.com
  • Hotels.com
  • ZenHotels.com
    AU$149
  • Algotels
0.7 km from Clayton Hotel Cardiff
Free Wifi
Restaurant
Tripadvisor
AU$171
  • Hotels.com
  • Booking.com
  • Priceline
0.3 km from Clayton Hotel Cardiff
Free Wifi
Restaurant
Hotels.com
Get rewarded with One Key
  • Travelodge
  • ZenHotels.com
    AU$72
  • Algotels
0.7 km from Clayton Hotel Cardiff
Restaurant
Bar/Lounge
Expedia.com
Get rewarded with One Key
  • Booking.com
  • ZenHotels.com
    AU$62
  • Hotels.com
1.0 km from Clayton Hotel Cardiff
Free Wifi
Exterior
Hotels.com
Get rewarded with One Key
  • Travelodge
  • ZenHotels.com
    AU$67
  • Algotels
0.1 km from Clayton Hotel Cardiff
Lobby View
Expedia.com
Get rewarded with One Key
  • Hotels.com
  • ZenHotels.com
    AU$176
  • Booking.com
0.8 km from Clayton Hotel Cardiff
Free Wifi
Pool
Exterior
Booking.com
  • ibis Budget
    AU$65
  • ZenHotels.com
    AU$60
  • Hotels.com
0.5 km from Clayton Hotel Cardiff
Free Wifi
Booking.com
  • Hotels.com
  • ZenHotels.com
    AU$141
  • Priceline
0.6 km from Clayton Hotel Cardiff
Free Wifi
Pool
Hotels.com
Get rewarded with One Key
  • Booking.com
  • ZenHotels.com
    AU$201
  • Priceline
1.9 km from Clayton Hotel Cardiff
Free Wifi
Pool
PremierInn.com
AU$79
  • Hotels.com
  • Algotels
  • Vio.com
0.7 km from Clayton Hotel Cardiff
Bar/Lounge
View more hotels in Cardiff
Reviews (3,374)
Filter reviews
3,375 results
Traveller rating
1,693
1,143
380
87
72
Traveller type
Time of year
LanguageAll languages
More languages
Traveller rating
1,693
1,143
380
87
72
Show reviews that mention
All reviews train station afternoon tea city centre single bed car park excellent location lovely hotel bars and restaurants coffee machine the air conditioning executive room saturday night motorpoint arena floor prosecco nightlife ncp
Selected filters
Filter
Updating list...
8 - 13 of 3,375 reviews
Reviewed 11 April 2024

Great location! The staff were very friendly , efficient and helpful. Rooms were clean, warm and comfortable. We were very lucky to have an upgrade including a bowl of fruit and chocolates in the room. It was such a lovely surprise. I will definitely be back!

Date of stay: April 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Climber630850
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Clayton Cardiff, Owner at Clayton Hotel Cardiff, responded to this reviewResponded 4 weeks ago

Dear Guest,
Thank you for taking the time to review your recent stay with us.
I am delighted to hear you found our staff service efficient and helpful and the rooms comfortable.
We hope to welcome you back to the Clayton Hotel Cardiff soon - don't hesitate to reach out to us ahead of your next stay and we will happily place another sweet surprise into your room.
Best regards,
Stephanie Schwenn
Deputy General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 April 2024

Clayton hospitality as good as it gets

I put my cards on the table many times my wife and I have stayed at Clayton Cardiff over the years and many times we have received excellent service.
This time was no exception from my initial contact with Shaye /Louise Assistant front office manager via e-mail to all staff we met we always greeted with a smile.
Josh on reception is always friendly and helpful our room 9006 is a corner room with excellent views of Cardiff high street. The room was large with natural light with the essential robes/slippers and pod machine. It was cleaned to a very high standard.
It was a nice touch for cakes to be left out along with a lovely card welcoming us as returning guests and mentioning my wife and I forthcoming 40th wedding anniversary.
We had a slight problem with the Sky remote and contacted reception “I kid you not “George the deputy Manager came to our room under five minutes to assist us. He was Immaculately dressed with manners to match a credit to the Clayton brand.
At breakfast on a dreary, raining Monday morning without doubt the stars of the show were the irrepressible duo which are Paddy and Gina. Greeted with smiles and genuine friendlessness sprinkled with a dose of Irish charm makes all the difference. Both gregarious and both blend in with the Clayton mantra of customer first.
A big shout out to the unsung hero the chefs as the breakfast was hot, tasty and plentiful although my personal favourite of fried bread was not available.
As we left refreshed, revitalised and looking forward to the day ahead it was all credit to Clayton hospitality as my headline states it is as good as it gets.

Room tip: Corner rooms have the best views
Date of stay: April 2024
Trip type: Travelled as a couple
Thank Paul H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Clayton Cardiff, Owner at Clayton Hotel Cardiff, responded to this reviewResponded 4 weeks ago

Dear Paul,
Thank you very much for your great review of our hotel and team members.
I am delighted you both enjoyed your stay with us and all feedback has of course been passed on to Shaye-Louise, Josh, Gina, Paddy and George directly to thank them for their hard work.
We all hope to see you back in Cardiff in the near future - if there is anything else we can do, please don't hesitate to reach out to us.
Kind regards,
Stephanie Schwenn
Deputy General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 March 2024 via mobile

No internet in the room, only in the corridor or in the meeting room areas. Reception were very friendly and said someone would come to troubleshoot but no one turned up. The room was dusty, and the shower pressure was poor. All in all very underwhelming, wouldn’t book again, but if all you want is a bed right next to the station it ticks that box.

Date of stay: March 2024
Trip type: Travelled on business
Thank Sarah L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Clayton Cardiff, Owner at Clayton Hotel Cardiff, responded to this reviewResponded 19 March 2024

Dear Sarah,
Thank you for taking the time to review your stay with us.
I am sorry to hear that you have had trouble with the Wi-Fi connection in your bedroom and the shower pressure.
We have passed this on to the relevant managers to look into your booking.
Please do get in touch with us, when you are in Cardiff next and I will ensure you are being looked after.
Best regards,
Stephanie Schwenn
Deputy General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 March 2024

The location is amazing.
Rooms are average and adequate but got terribly hot and even trying to cool them with air con didn't seem to work.
The room was also very dark due to small window and inadequate lighting in main bedroom.
Bar was OK and I didn't use the restaurant to comment.

Date of stay: March 2024
Trip type: Travelled with friends
Thank Towthebar
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Clayton Cardiff, Owner at Clayton Hotel Cardiff, responded to this reviewResponded 19 March 2024

Dear Guest,
Thank you for taking the time to review our hotel.
I am glad you found our location convenient for your visit.
Please do let us know of any inconveniences or issues you are experiencing during your stay, as we are always happy to try and rectify them there and then.
We would be delighted to allocate a room on a higher floor for you for your next visit, so please don't hesitate to reach out to us prior to arrival.
Looking forward to hopefully welcoming you back to Cardiff soon.
Kind regards,
Stephanie Schwenn
Deputy General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 March 2024

I chose this hotel as I was attending Velindre Cancer Centre daily for treatment for a whole month. I could not have chosen a better hotel as it turned out to be prefect. The hotel is 2 minutes walk on the flat from Cardiff Central Railway Station, with its taxi rank, and about 6 minutes from local bus stops. Although close to the railway there were no real problems with the trains passing level with the sports bar. The hotel is clean and comfortable with all the amenities that you would expect from a 4* hotel. The sports bar serves a wide selection of drinks. Evening meals in the restaurant were invariably excellent, tasty, ample in size and well presented. Sadly the hot cooked breakfast each morning was poor as it was no where near warm enough - although this is the case in almost all hotels I've visited who offer a hot buffet. However, the BEST thing about this hotel for me was the staff - WITHOUT EXCEPTION they were friendly, efficient and interested in how I was doing. I can thoroughly recommend this hotel to anyone, especially if traveling by public transport. Certainly I will be staying there on my future visits to Cardiff.

Date of stay: March 2024
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
Thank Hatt
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Clayton Cardiff, Owner at Clayton Hotel Cardiff, responded to this reviewResponded 19 March 2024

Dear Hatt,
Thank you very much for your lovely review of our hotel and staff members.
We have shared your kind words with our team and thanked them for their hard work.
Best regards,
Stephanie Schwenn
Deputy General Manager
& Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews