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PeterS
Tours, France

Enjoyable brunch with good quality bubbly and a wonderful waitress.

5.0 of 5 bubblesReviewed 9 Mar 2024
We had a brunch with bubbly for my birthday and although the selection of food for vegetarians could have been better, we had a lovely time. The bubbly was much better than Prosecco being a mousseux which was very good to drink and left no after effects like some do. However, a major shout out goes to our waitress Gina who was amazing. She could not do enough and made sure everyting was to our satisfaction, she is a definite asset to the hotel and we would go again.
Date of stay: March 2024
Trip type: Travelled as a couple
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Clayton Cardiff, Owner at Clayton Hotel Cardiff, responded to this review
Responded 14 Mar 2024
Dear Peter,
Thank you very much for your lovely review of our afternoon tea, I am delighted to read you had a good time and birthday celebration.
Your feedback of Gina will of course be shared with her as well - we are delighted she is on our team!
Thank you also for letting us know regarding the vegetarian selection, I will speak to our kitchen team to work on a different menu.
We hope to welcome you back for Afternoon Tea or a stay with us soon.
Kind regards,
Stephanie Schwenn
Deputy General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 23 February 2024 via mobile

I stayed for one night for work and I’d definitely stay again. Perfect location for the central station and city centre. My room was clean and modern and well equipped. I could hear the trains and the lifts, but once my earplugs were stuffed in, it was fine. Breakfast was nice with a good choice. The staff were really friendly and cheerful, especially the chap on reception and the lady at breakfast, I really appreciated how jolly and welcoming they both were.

Date of stay: February 2024
Trip type: Travelled on business
Thank ToonTravels1958
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Clayton Cardiff, Owner at Clayton Hotel Cardiff, responded to this reviewResponded 25 February 2024

Dear Guest,
Many thanks for your great review.
I am glad to read that our location worked well for you and that you found our rooms suitable for your stay.
Your feedback will of course be passed on to Josh at reception and Gina in breakfast as well – we are lucky to have them both as part of our team.
Hoping to welcome you back to the Clayton soon!
Best regards,
Stephanie Schwenn
Deputy General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 February 2024

Amazingly wonderful staff throughout the hotel helped to make this s really enjoyable trip for my wife and I. There were a couple of little snags (TV not working and sink in bathroom blocked) but we cannot complain about these as they were rectified almost immediately. We were even given a complimentary drink from room service as an apology. Special mentions to George, Josh and Lito fir all their help and advice.
The room was very comfortable.
I am wheelchair bound and the accessibility is second to none. The staff in the restaurant were beyond exceptional in their assistance and understanding.
I hired an EV and was able to leave it in the storage room when not in use.
Overall a really nice place to stay.

Room tip: Be aware that rooms, other than those designated accessible, have a bath/shower. There is no parking on site but you are totally central.
Date of stay: February 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Chickarde
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Clayton Cardiff, Owner at Clayton Hotel Cardiff, responded to this reviewResponded 25 February 2024

Dear Guest,
Thank you for taking the time to leave such great feedback following your recent stay with us.
I am delighted to hear that you found our rooms comfortable and that we were able to make your stay as enjoyable as possible.
Your special mention to George, Lito, Josh and our restaurant staff will of course be passed on to them directly as well.
We are looking forward to welcoming you back to Cardiff in the near future.
Best regards,
Stephanie Schwenn
Deputy General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 January 2024

We went for afternoon tea there and it has to be the best food around, we’ve been here a few times and it’s my favourite as the cakes and sandwiches are delicious and the staff are wonderful especially Gina who is a fabulous person and an asset to the company, well done, keep it up

Date of stay: January 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Strawberrybombom
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 30 January 2024

Stayed here quite a few times. But this time it seems to of gone a bit down hill .
We were on the 11 floor the room was a bit outdated could of done with some tender loving care really. The mattress was very hard and also the pillows.There was only one spare pillow for the two of us. We had an evening meal there should of gone out really it was not that fantastic and the service was very very slow.There was only a few people having food i don't know how long we would of been there if it was full. There was only one waitress on and she had other things to do as well .
There used to be a really good breakfast but not as good as it used to be. We could only see one waitress on and she was busy but she was very polite and cheerful and very help full . We did notice that the Manager ( i take it was the manager ) told her to check something she was busy and had to leave what she was doing to check what ever he told her to do. I am sure he could of done it himself . Maybe they should get more staff so the service would be a bit better and faster.

Date of stay: January 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank No N
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 29 January 2024 via mobile

Good location right in the middle of Cardiff right beside train station. Check in online was easy. Ninth floor room was large, clean and comfortable. Lifts were quick and there was no waiting. Paid £10 for breakfast- there were a number of options all were pretty good. Only fault was the shower - it was one of those where you can either wet your front or back but not both at the same time. The shower head couldn’t be moved. We were only staying one night so not really an issue but if I was here longer it would be a problem

Date of stay: January 2024
Trip type: Travelled as a couple
Thank 244sarahj561
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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