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ToonTravels1958
London, United Kingdom

I enjoyed my stay

5.0 of 5 bubblesReviewed 23 Feb 2024via mobile
I stayed for one night for work and I’d definitely stay again. Perfect location for the central station and city centre. My room was clean and modern and well equipped. I could hear the trains and the lifts, but once my earplugs were stuffed in, it was fine. Breakfast was nice with a good choice. The staff were really friendly and cheerful, especially the chap on reception and the lady at breakfast, I really appreciated how jolly and welcoming they both were.
Date of stay: February 2024
Trip type: Travelled on business
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Clayton Cardiff, Owner at Clayton Hotel Cardiff, responded to this review
Responded 25 Feb 2024
Dear Guest,
Many thanks for your great review.
I am glad to read that our location worked well for you and that you found our rooms suitable for your stay.
Your feedback will of course be passed on to Josh at reception and Gina in breakfast as well – we are lucky to have them both as part of our team.
Hoping to welcome you back to the Clayton soon!
Best regards,
Stephanie Schwenn
Deputy General Manager

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (3,385)
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Reviewed 15 February 2024

Amazingly wonderful staff throughout the hotel helped to make this s really enjoyable trip for my wife and I. There were a couple of little snags (TV not working and sink in bathroom blocked) but we cannot complain about these as they were rectified almost immediately. We were even given a complimentary drink from room service as an apology. Special mentions to George, Josh and Lito fir all their help and advice.
The room was very comfortable.
I am wheelchair bound and the accessibility is second to none. The staff in the restaurant were beyond exceptional in their assistance and understanding.
I hired an EV and was able to leave it in the storage room when not in use.
Overall a really nice place to stay.

Room tip: Be aware that rooms, other than those designated accessible, have a bath/shower. There is no parking on site but you are totally central.
Date of stay: February 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Chickarde
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Clayton Cardiff, Owner at Clayton Hotel Cardiff, responded to this reviewResponded 25 February 2024

Dear Guest,
Thank you for taking the time to leave such great feedback following your recent stay with us.
I am delighted to hear that you found our rooms comfortable and that we were able to make your stay as enjoyable as possible.
Your special mention to George, Lito, Josh and our restaurant staff will of course be passed on to them directly as well.
We are looking forward to welcoming you back to Cardiff in the near future.
Best regards,
Stephanie Schwenn
Deputy General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 January 2024

We went for afternoon tea there and it has to be the best food around, we’ve been here a few times and it’s my favourite as the cakes and sandwiches are delicious and the staff are wonderful especially Gina who is a fabulous person and an asset to the company, well done, keep it up

Date of stay: January 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Strawberrybombom
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 29 January 2024 via mobile

Good location right in the middle of Cardiff right beside train station. Check in online was easy. Ninth floor room was large, clean and comfortable. Lifts were quick and there was no waiting. Paid £10 for breakfast- there were a number of options all were pretty good. Only fault was the shower - it was one of those where you can either wet your front or back but not both at the same time. The shower head couldn’t be moved. We were only staying one night so not really an issue but if I was here longer it would be a problem

Date of stay: January 2024
Trip type: Travelled as a couple
Thank 244sarahj561
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 21 January 2024 via mobile

All in all, we were very disappointed after staying at a Clayton hotel previously, and we thought we wouldn't have any concerns booking into this one , we were wrong . Right , the beds , just wow , how small are they ....After asking to upgrade so we had a bigger bed , apparently a small double is now standard . Please be mindful of this if you are of a larger size . No hot water , fan did not work , not enough pillows , air con didn't work ...so small in room , you bumped into each other when you moved. Good points. The staff were amazing and tried to rectify some of the issues , so well done 😊. Breakfast asked for poached, which was amazing, but again , breakfast was very basic compared to previous Clayton we had stayed at.

Room tip: Park at train station near by , £13.25 for 24hrs
Date of stay: January 2024
Trip type: Travelled as a couple
Thank Sian A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 15 January 2024 via mobile

Didn't feel like a 4* hotel.
With the very average so-called executive room, TV that worked when it felt like it, uninspiring view of the dirty walls of the atrium, the poorly stocked bar and the lukewarm breakfast, the whole experience was underwhelming. It was a coin toss between booking here or the Radisson Blu. Won't make that mistake again.

Date of stay: January 2024
Trip type: Travelled as a couple
Thank Piers H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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