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Gemma M
Bristol, United Kingdom

Terrible hotel

1.0 of 5 bubblesReviewed 8 June 2024
Terrible hotel. One of the worst I've ever stayed all. Staff were unhelpful but I actually felt very bad for them because they had to provide services for such a poor quality hotel. The hotel recently refurbished the downstairs area, but the rest of the hotel was extremely run down. I had to leave half way through the night to go to another hotel BC my bed and pillows were so worn in. The walls were paper thin and could hear the neighbours. The Aircon was very loud and the window wouldn't open.
Date of stay: June 2024
Trip type: Travelled on business
1.0 of 5 bubblesValue
1.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
1.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel- cmanager, Owner at Mercure Cardiff North Hotel, responded to this review
Responded 4 weeks ago
Dear Matthew,
Thank you for taking the time to share your feedback.

Our team strives to provide a welcoming and comfortable environment for all our guests and we are truly disheartened to learn that we did not meet your expectations. We are taken aback by your comments as we pride ourselves on our commitment to service.

Additionally, we have noted your remarks concerning the air conditioning system and the operability of the windows. Rest assured that our maintenance team is dedicated to addressing any issues promptly when alerted by our guests. We have indeed recently renovated our public areas to enhance the guest experience and we are continually reviewing our in-room features, including the bed and pillow quality, to ensure they align with our guests' expectations.

We value all feedback as it is essential for our improvement and we would like to thank you for bringing these matters to our attention. Please know that our guest's well-being remains our top priority and we are committed to providing a quality stay.

We hope to have the opportunity to welcome you back in the future for a more enjoyable stay.
Warm regards,

Dorota Price, General Manager
hb539-gm@accor.com, T.: +44 29 2058 9988
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (270)
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Reviewed 5 June 2024 via mobile

I stayed for 4 nights and found the staff extremely helpful and polite. Especially whilst in the dining area. Rishi was extremely friendly and helpful on each occasion that he served me and my colleagues. The food in the restaurant is very good and very reasonably priced

Date of stay: June 2024
Trip type: Travelled on business
1  Thank jackietN9518PK
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel- cmanager, Owner at Mercure Cardiff North Hotel, responded to this reviewResponded 7 June 2024

Dear Jackie,
Thank you for your kind review.

We are delighted to hear that you had a positive experience during your business trip and that our team, especially Rishi, made a lasting impression with their helpfulness and politeness. It is also pleasing to know that our dining offerings met your expectations in both quality and price.

Mercure Cardiff North takes pride in ensuring that our guests receive the highest level of service, and your kind words reaffirm the hard work our team puts in every day.

We eagerly await the opportunity to welcome you back on your next visit.
Warmest regards,

Dorota Price, General Manager
hb539-gm@accor.com, T.: +44 29 2058 9988

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 June 2024

Great service from Rishi in the restaurant. We were there for 3 nights and he was so friendly and polite every night, a real asset to your team. The food was also very tasty, excellent quality and very reasonably priced. The reception staff we also very lovely and friendly from check in to leaving.

Date of stay: June 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Nicole H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel- cmanager, Owner at Mercure Cardiff North Hotel, responded to this reviewResponded 7 June 2024

Dear Nicole,
Thank you for taking the time to review your stay.

We are thrilled to hear of your exceptional dining experience with us and that the service provided by Rishi stood out as a highlight of your stay. It is always rewarding to know that our team's dedication to guest satisfaction is recognized and appreciated. Furthermore, we are delighted that the quality and pricing of our culinary offerings met your expectations and added to the enjoyment of your visit.

We would be glad to have you return for another memorable stay at Mercure Cardiff North.
Best wishes,

Atanas Mladenov, Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 June 2024 via mobile

Stayed here for a weekend when attending Bruce Springsteen concert at Principality Stadium. The cost was increased from normal weekend but this was to be expected as all hotels in Cardiff were booked up. Lovely clean room and bathroom with daily maid service. We ate in restaurant for Dinner one evening, the food was lovely. Hotel was busy due to concert but we were able to find table at Breakfast and food was regularly replenished on the hot buffet. We had a slight mix-up with room as we were allocated the wrong room on arrival. we had a few problems over the weekend with key access, but this was sorted out. The night manager was particularly helpful in sorting this out for us.

Room tip: Parking on site but hotel charges £8 a day which is a bit of a drag as the hotel is not in the city.
Date of stay: May 2024
Trip type: Travelled as a couple
Thank susansS6874LU
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel- cmanager, Owner at Mercure Cardiff North Hotel, responded to this reviewResponded 6 June 2024

Dear Susan,
We appreciate the time you took to share your feedback.

It is gratifying to hear that you found our rooms and bathroom clean and well-maintained.

We sincerely regret the mix-up with room allocation and the issues encountered with key access. Our team strives to ensure a seamless experience for our guests and it appears we fell short in this instance. Nevertheless, we are pleased that our night manager was able to assist you and resolve the concerns to your satisfaction.

Furthermore, we are delighted that you enjoyed the varied menu and lovely food in our restaurant, and that the breakfast offerings were to your satisfaction, with our hot buffet being regularly replenished.

We would be delighted to welcome you back for another stay in the future.
Best wishes,

Dorota Price, General Manager
hb539-gm@accor.com, T.: +44 29 2058 9988

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 June 2024

Very friendly service. Special mention to Rishi who served me and fiend at restaurant and bar. Hotel Mercure North Cardiff was bit quiet but he cheered us up. Food was amazing and definitely recommend the burger. Very tasty and filling too.

Date of stay: May 2024
Trip type: Travelled on business
Thank Paradise27170364384
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel- cmanager, Owner at Mercure Cardiff North Hotel, responded to this reviewResponded 4 June 2024

Dear Guest,
We really appreciate your positive review.

We are delighted to hear that your dining experience with us at Mercure Cardiff North was memorable, and that Rishi, our team member, provided service that made your stay brighter. Your endorsement of our burger is much appreciated and we're pleased it met your expectations for a tasty and satisfying meal.

Your recommendation is the highest form of praise and it motivates us to maintain the high standards of cuisine and service we strive for.

It would be our pleasure to welcome you back for another delightful experience.
Warm regards,

Dorota Price, General Manager
hb539-gm@accor.com, T.: +44 29 2058 9988

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 May 2024

I attended a course that was being held at the hotel for a week, the staff were very friendly and helpful, the facilities were clean and to a good standard. Risi who was working in the bar area was very helpful and always had a smile on his face.
I look forward to visiting again.

Date of stay: May 2024
  • Trip type: Travelled on business
    • Location
    • Cleanliness
    • Service
Thank Dave W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel- cmanager, Owner at Mercure Cardiff North Hotel, responded to this reviewResponded 29 May 2024

Dear Guest,
Please accept our sincere thanks for this kind review.

We are delighted to hear that you found our venue suitable for your course and that our team, particularly Risi, contributed to a pleasant experience.

Your compliments regarding the cleanliness and standard of our facilities are greatly appreciated and affirm the dedication of our staff to uphold the quality that Mercure Cardiff North is known for.

It is always encouraging for us to learn that our efforts to provide exceptional service and a comfortable environment are recognised by our guests.

We eagerly await the pleasure of hosting you again.
Warm regards,

Dorota Price, General Manager
hb539-gm@accor.com, T.: +44 29 2058 9988

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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