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CdeSH
Teignmouth, United Kingdom

Faultless stay. Well done to the Mercure team

5.0 of 5 bubblesReviewed 11 May 2024
Old and struggling with mobility issues, I was impressed with the assistance I received from the gentleman on reception when I phoned to book. My son and I had two adjacent comfortable and clean rooms. It was quiet overnight unlike many hotels. Breakfast was adequate and plentiful. Self service buffet but not an issue. All part of an enjoyable stay for a family gathering. I will book there again without hesitation. Well done to all. A credit to the hospitality industry.
Date of stay: May 2024
Trip type: Travelled with family
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel- cmanager, Owner at Mercure Cardiff North Hotel, responded to this review
Responded 19 May 2024
Dear Guest,
Thank you for such a positive review.

We are delighted to hear that the assistance provided during booking made a positive impact on your experience. It's wonderful to know that both the comfort and cleanliness of your rooms met your expectations, contributing to a peaceful night's rest.

The satisfaction of our guests is our top priority, so it pleases us greatly that you found our breakfast options to be both adequate and plentiful. Your commendation is a testament to the dedication of our team here at Mercure Cardiff North.

Hearing that you would choose to stay with us again for future family gatherings is the highest compliment we could receive. It is guests like you that make our work incredibly rewarding.

We eagerly await the opportunity to welcome you back for another enjoyable visit.
Warm regards,

Dorota Price, General Manager
hb539-gm@accor.com, T.: +44 29 2058 9988
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (270)
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Reviewed 3 May 2024

Hotel was good, but the parking fee of £8 a day is not really justified due to its remote location. The large car park is managed by a private company.
Room was clean and the shower ok. The english breakfast buffet was good too. Nothing exceptional overall.

Date of stay: April 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Romain F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel- cmanager, Owner at Mercure Cardiff North Hotel, responded to this reviewResponded 6 May 2024

Dear Romain,
Thank you for your feedback about your stay.

It is great to hear that you found our rooms clean and the breakfast to your satisfaction. These are aspects of our service we are particularly proud of.

We regret to hear that the parking fee did not meet your expectations. Please understand that our parking is managed by a private company to ensure the highest security and convenience for our guests.

We hope to welcome you back.
Best wishes,

Dorota Price, General Manager
hb539-gm@accor.com, T.: +44 29 2058 9988

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 May 2024

Outstanding service in the restaurant and bar. Very well looked after. The team on site could not do enough for me and with all my years of working in hospitality it was great to have such a personal experience. I would happily come here just for dinner or to entertain friends and family. I really felt welcome and Saidur and his team were top tier!

Room tip: Plenty of amenities and an outstanding level of personal service
Date of stay: May 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Tomm T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel- cmanager, Owner at Mercure Cardiff North Hotel, responded to this reviewResponded 13 May 2024

Dear Guest,
Thank you for this positive review.

It is heartwarming to learn that our restaurant and bar services exceeded your expectations. Our team at Mercure Cardiff North strives to provide a personal and memorable experience for each guest, and we are thrilled that Saidur and the team were able to make your stay special. Your commendation of their 'top tier' service is greatly appreciated and will be shared with the entire staff.

We are pleased that you would consider our establishment not just for accommodation but also for dining and entertaining friends and family. It is our goal to create an environment where our guests feel thoroughly welcomed and cared for.

Thank you once again for your kind words. Positive feedback such as yours is what motivates us to continue delivering exceptional service.

We are eager to serve you again with the same excellence.
Warm regards,

Dorota Price, General Manager
hb539-gm@accor.com, T.: +44 29 2058 9988

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 May 2024

The biscuits were top tier, best hotel in the CF23 postcode. Saidur and his team were on another level, they go above and beyond and they have unbelievable craic. Get them pillows a bit more fluffy and it’s a 10/10. Would highly recommend. The absolute dons.

Date of stay: April 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank George W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel- cmanager, Owner at Mercure Cardiff North Hotel, responded to this reviewResponded 6 May 2024

Dear George,
Thank you for reviewing your recent stay.

It is truly rewarding to hear that our biscuits were a highlight during your stay and that you consider Mercure Cardiff North to be the best hotel in the CF23 postcode.

Our team, led by Saidur, is overjoyed to know that their efforts to provide exceptional service did not go unnoticed, and we thank you for acknowledging their dedication.

We take note of your comment regarding the pillows. At Mercure Cardiff North, our goal is to ensure that every aspect of your stay is comfortable, and we apologise if the pillows did not meet your preference. We are always looking for ways to improve and your feedback is valuable to us.

Our team strives to create memorable experiences for our guests, and it's heartening to hear that we've made a positive impression on you. We will continue to deliver high-quality service and hospitality to all our guests.

We hope that we have the pleasure of seeing you again in the future.
Best regards,

Dorota Price, General Manager
hb539-gm@accor.com, T.: +44 29 2058 9988

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 May 2024

Saidup and his team were most attentive, accommodating and welcoming. Couldn’t have asked for a more pl as at and fun team. Thanks Saidup!

Date of stay: May 2024
Trip type: Travelled on business
Thank Simon T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel- cmanager, Owner at Mercure Cardiff North Hotel, responded to this reviewResponded 13 May 2024

Dear Simon,
Thank you for this feedback concerning your recent visit.

It's heartening to hear that Saidup and our team's dedication to service left a lasting impression on you. We strive to provide a friendly and accommodating atmosphere, and it's delightful to know we succeeded during your stay.

Thank you for recognising the efforts of our staff; comments like yours inspire us to continue delivering exceptional experiences. Should your travels bring you back to Cardiff, we would be pleased to welcome you once more.

We eagerly await the opportunity to serve you again at Mercure Cardiff North.
Warm regards,

Dorota Price, General Manager
hb539-gm@accor.com, T.: +44 29 2058 9988

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 May 2024

Was a really good stay. Room was really good. Saidup and his team in the restaurant were very kind and accommodating. Food was delicious.

Date of stay: April 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Gary B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel- cmanager, Owner at Mercure Cardiff North Hotel, responded to this reviewResponded 13 May 2024

Dear Guest,
Thank you for your kind review of your recent stay at our hotel.

It is truly heartening to hear that your stay with us was enjoyable and that the quality of the room met your expectations.

We are also thrilled that Saidup and the team in our RGB Restaurant provided you with exceptional service and that the culinary offerings were to your delight. At Mercure Cardiff North, we take great pride in our staff's dedication to guest satisfaction and our diverse menu that caters to various tastes.

Thank you once again for your kind words. It is feedback such as yours that inspires our team to continue delivering the highest standard of service.

We eagerly await the chance to serve you once more.
Warm regards,

Dorota Price, General Manager
hb539-gm@accor.com, T.: +44 29 2058 9988

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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