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Marius Adrian M

Best hotel ever !

5.0 of 5 bubblesReviewed 28 Feb 2024
Well, was a great experience, I used to stay for 2 weeks, everyone from the stuff are nice and friendly people, good room service, good chefs, good food ! I'm happy for what I choose ! Keep it going guys you are amazing !

Kind Regards,

Marius Adrian Matei
Date of stay: February 2024
Room Tip: Highly recommend!
Trip type: Travelled on business
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel- cmanager, Owner at Mercure Cardiff North Hotel, responded to this review
Responded 6 Mar 2024
Dear Marius,
Thank you for this positive review of your stay.

We're thrilled to hear that our team's friendliness and the quality of room service made your two-week stay exceptional. It's also gratifying to know our culinary offerings met your expectations, with skilled chefs delivering delicious meals. Your satisfaction with the accommodations and the overall service truly warms our hearts.

We look forward to welcoming you back on a future occasion.
Best wishes,

Dorota Price, General Manager
hb539-gm@accor.com, T.: +44 29 2058 9988
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (269)
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All reviews working nights accor member duty manager reception area free parking bus stop communal areas overnight stay clean tidy stayed for nights very nice hotel staff were polite good nights sleep buffet breakfast city centre a great stay front of house
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Reviewed 27 February 2024

£8 per night car parking, apparently introduced in January. I saw it was free on the booking page but it wasn't stated in the booking confirmation. Great staff, comfortable room/bed. The a/c is good but a bit noisy. The breakfast is 7/10. Great out of town location.

Date of stay: February 2024
Trip type: Travelled with family
Thank JamesMemski
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel- cmanager, Owner at Mercure Cardiff North Hotel, responded to this reviewResponded 6 March 2024

Dear James,
Thank you for taking the time to review your stay with us.

We're delighted to hear that you found our team to be great and the room and bed comfortable. It's also gratifying to know that our location served you well.

Regarding the car parking fee, we apologise for any confusion, a nominal charge for parking to ensure the continued quality of our services was introduced from the 1st of January.

We've taken note of your feedback on the air conditioning and breakfast and will always strive to improve where we can.

We hope to welcome you again in the future.
All the best,

Dorota Price, General Manager
hb539-gm@accor.com, T.: +44 29 2058 9988

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 February 2024

The best thing about our stay at this Mercure was the food and customer service. The food was always hot, delicious and presented to a very high standard. The self serving breakfast was also incredibly fresh and hot. The customer service was amazing especially waiter Panchi who was fabulous!
The only downside to the hotel was our cold room and ( outside wall) bathroom -there was no fixed radiator in either room , only an air conditioning unit in the bedroom which was old and noisy. There was also a small plug in radiator but not really great for such a spacious bedroom. I wouldn’t want to stay during a very cold spell !
However on the whole I would recommend this hotel mostly for the incredible food and spacious room - just take some warm clothes!!

Room tip: Check for a radiator in your room !
Date of stay: February 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank clairemU2543GA
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel- cmanager, Owner at Mercure Cardiff North Hotel, responded to this reviewResponded 6 March 2024

Dear Claire,
Thank you for taking the time to share your comments.

We're thrilled to hear that our culinary offerings and the service provided by Panchi made a positive impact on your stay. Our team takes great pride in delivering hot, delicious meals and exceptional customer service.

As for your comment regarding the temperature in your room, we're sorry to hear that you found it to be cold. While all our rooms are equipped with air conditioning units to ensure guest comfort, it seems there may have been a shortfall during your stay. We appreciate your feedback and will certainly look into the matter to ensure our guestrooms provide a cosy and warm environment, even during cooler periods.

We hope that you will stay with us again in the future.
Best wishes,

Dorota Price, General Manager
hb539-gm@accor.com, T.: +44 29 2058 9988

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 February 2024

Ok so to be fair the rooms were spacious and nice and the problems I encountered weren't entirely their fault but the response to them and the complete lack of care taken in resolving issues was pretty disgraceful. On day two I went to my room to discover that there was no water. There was no water for the entire afternoon and all evening. Pretty gross and when water did return the next day it was brown and disgusting. Meaning I couldn't shower or flush for almost two days!!! All emails of complaint or seeking assistance or even compensation were completely ignored!

Room tip: Parking is not included!!!!
Date of stay: February 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank Charles P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel- cmanager, Owner at Mercure Cardiff North Hotel, responded to this reviewResponded 6 March 2024

Dear Charles,
Thank you for taking the time to share your feedback.

We're pleased to hear that you found our rooms to be spacious and to your liking. Our team strives to provide comfortable and well-appointed accommodations, complete with a range of amenities.

We regret to hear about the issues you faced with the water supply during your stay. We want to assure you that the situation you described is not common at our establishment, and we always aim to maintain the highest standards of service and hospitality. Should any unexpected incidents occur, we endeavour to resolve them promptly and efficiently, and we apologise if this was not your experience.

Rest assured, we value all feedback and are committed to ensuring that all our guests have a pleasant stay.

We hope to be able to welcome you back on a return visit for an improved experience.
Best regards,

Dorota Price, General Manager
hb539-gm@accor.com, T.: +44 29 2058 9988

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 February 2024 via mobile

Really impressed with the hotel, very clean and tidy.
Rooms were of a very good standard, comfortable bed and clean bathroom and a large social area in reception.
Didn't have any food there due to time constraints.
Only drawback was that you had to pay for parking.

Date of stay: January 2024
Trip type: Travelled on business
Thank DayTrip04956634811
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Atanas Mladenov, Guest Services / Front Office at Mercure Cardiff North Hotel, responded to this reviewResponded 20 February 2024

Dear Guest,

Thank you very much for the fantastic review of our hotel. We appreciate you sharing what you loved about your time with us. It is rewarding to know that you had a wonderful stay and that you appreciated our lovely rooms that deliver a peaceful and relaxing experience after a busy day. We are pleased that our team helped make your stay so enjoyable and to receive your positive feedback about our high standards.

We look forward to welcoming you back for another excellent experience with us.

Kind regards,
Atanas Mladenov
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 February 2024

Rooms are fairly nice (premier inn standard), bathroom could do with some cleaning to get rid of the mould and a bit of tlc in general. Reception staff were unfriendly, however bar staff were not. The walls are very thin and you can hear everything and unfortunately if your neighbours are incredibly loud you'll get no help from reception so will have to put up with shouting and screaming and more frustratingly the lack of sleep. I do regret coming here and will not be making that mistake again.

Room tip: Please consider other hotels
Date of stay: February 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Claire M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Atanas Mladenov, Guest Services / Front Office at Mercure Cardiff North Hotel, responded to this reviewResponded 20 February 2024

Dear Claire,

Thank you for taking the time and trouble to complete a survey following your recent stay at Mercure Cardiff North. We take great pride in providing our guests with the highest standards of service, therefore I am very sorry to learn that we failed to meet your expectations on this occasion so please allow me to express my sincere apologies. We would like to apologise to you regarding the noise problems you had due to neighbours partying. We definitely think that staff should done more in this case and try to help. Although we may not always enjoy receiving negative feedbacks, but it certainly allows us to continuously review the services we provide and help us to concentrate our training efforts where needed to build the confidence and skills of our colleagues, especially regarding such delicate issues like noise!

If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. We look forward to welcoming you again to The Mercure Cardiff North in the near future.

Yours sincerely,
Atanas Mladenov
Front Office Manager

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