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Reviewed 20 August 2017 via mobile

We asked for and were given a quiet room which worked well for us, it was in the extension and faced away from the motorway so were able to have the windows open with no noise. The windows only open a few inches presumably for safety reasons but there was a fan in the room with remote control which helped keep us cool. Our Club room was huge, comfy bed, massive tv, but as someone else commented the lighting isn't very good for applying make up a small magnifying mirror in the bathroom might help? We also thought it odd that although the bathroom was very smart and shower huge there was nowhere to hang a towel within reach of the shower! It also seemed a bit tight not to supply tissues in the room, there was a trendy coffee machine but tissues would be more use.
The pool looked very impressive but we didn't have time to use it, and all the public areas were bright and welcoming as were the staff. We would happily stay again.

Stayed: August 2017, travelled as a couple
Thank pandmg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SChainey_Cardiff, Manager at Village Hotel Cardiff, responded to this reviewResponded 22 August 2017

Dear pandmg
Thank you for your review from your recent stay with us.
Customer feedback is very important to us and we would like to assure you that we always take on board what our customers feed back to us and look to continue or improve our service and facilities.
We are delighted that you enjoyed staying in our Club Room and we will ensure your feedback is monitored for any future necessary changes.
With regards to much of your feedback our bedrooms and bathrooms are meeting our company standards however your feedback will be considered again for any future changes.
We would like thank you once again for your time and your feedback and we hope to see you again soon.
Kind Regards
Gavin Davies
Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 August 2017

Having to go to Cardiff and being able to stay at this hotel is a blessing. From the time that you arrive at reception and meet the very helpfull staff to the moment you have to depart is always a great pleasure.
The rooms are very nice and recently refurbished. Bright and spacious. Bathrooms are modern and very clean. Excellent breakfast and a very full buffet from which to fill your plate. I stay in this hotel quite a lot as I have to attend meetings, family commitments, etc in Cardiff. I never stay anywhere else.

  • Stayed: August 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with this hotel
Thank tumblejim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SChainey_Cardiff, Manager at Village Hotel Cardiff, responded to this reviewResponded 22 August 2017

Dear tumblejim
Thank you for your fantastic review.
We are delighted that you enjoy staying with us and choosing Village Cardiff for all your visits to Cardiff.
Thank our feedback is greatly appr coated and we will be sure to pass on your feedback to the team for their great efforts.
Thank you once again and we look forward to seeing you again soon.
Kind Regards
Gavin Davies
Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 August 2017

It was functional, location was good, spa was lovely very nice people!
The room was clean and had everything you needed
The pub wasn't excellent but served a purpose
Breakfast was nice
Will look to stay again

  • Stayed: August 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank A3887SElisan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SChainey_Cardiff, Manager at Village Hotel Cardiff, responded to this reviewResponded 22 August 2017

Dear A3887SElisan
Thank you for your recent review.
We are delighted that overall you enjoyed your stay with us.
We are very happy to see that you enjoyed the location, spa and our team members, we do hope that on your next stay our Village Pub will be a great experience also.
Thank you once again for your feedback and we look forward to seeing you again next time.
Kind Regards
Gavin Davies
Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 August 2017 via mobile

After spending £198 for a two night weekend break without breakfast, I did not expect to be asked for a further £5 per person per night to enjoy the leisure facilities!
This was not made apparent when booking and felt cheated when asked.
I cannot understand the logic in separating the leisure facilities.
For a Friday night we could not get any sort of food after 10.30pm, no room service available.
I will not be staying here again - very disappointed.

Stayed: August 2017, travelled as a couple
Thank Roderick G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SChainey_Cardiff, Manager at Village Hotel Cardiff, responded to this reviewResponded 22 August 2017

Dear Roderick G
Thank you for providing your feedback regarding your recent stay with us.
I would like to confirm that we do charge for our leisure facilities for any guests staying in standard double or twin bedrooms, the leisure access is complimentary when choosing to stay with us in our Family and Club Rooms. We apologise regarding this not being clear on booking, if you would like to email me with my contact details below where I will be more than happy to look into your reservations details to look over the leisure club charging details.
We do apologise that we were unable to accommodate your requirements after our dining hours, please feel free to contact us in the future if you are arriving late and we will do our best to accommodate your requirements.
We are very sorry to hear that you will look to stay with us again in the future, however if you would like to reconsider your choosing to stay at Village Hotels please feel free to contact me directly and I will do my utmost to ensure your stay with us is perfect.
We do hope that we will be able to welcome you back to Village Hotels in the future.
Kind Regards
Gavin Davies
Operations Manager
Gavin.davies@village-Hotels.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 August 2017

Creeking flooring throughout the extension, a long trek to the rooms, went past two mountaineers resting along the way! Really dark and depressing rooms, so dark even the cleaner couldn't see the shag pile carpet of human hair either! Leisure side brilliant, couldn't fault. Food - breakfast was slightly cold, air conditioning didn't help matters either, the room again was so dark and oppressive!

  • Stayed: August 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with this hotel
Thank Thomas M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SChainey_Cardiff, Manager at Village Hotel Cardiff, responded to this reviewResponded 22 August 2017

Dear Thomas M
Thank you for your review from your recent stay with us.
Customer feedback is very important to us and we always appreciate our guests feedback.
Please feel free to contact us regarding any future stays with us and we will try our best to allocate your room more suitable to your requirements.
We are very sorry to hear that you dislike our colour scheme and we will keep this in mind regarding any future changes.
Thank you once again for your time and we do hope to welcome you back soon.
Kind Regards
Gavin Davies
Operations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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