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Vacation62509300319

Ruined by a housekeeper

5.0 of 5 bubblesReviewed 25 Mar 2024
Our stay was amazing, the room was beautiful and warm, the rain fall shower was to die for and breakfast was the best ive ever tasted. All the staff we saw were polite and friendly. Especially Hayley in the restaurant and jamie on check out. Only downside to the whole stay was that a housekeer knocked on the door at 10am despite check out being 11am. I felt like i was rushed out by them.
Date of stay: March 2024
Trip type: Travelled as a couple
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Ieuan Davies, Guest Services / Front Office at The Coal Exchange Hotel Cardiff, responded to this review
Responded 26 Mar 2024
Hi Vaction62509300391, Thank you for sharing your wonderful experience at our hotel. We are thrilled to hear that you had an amazing stay and enjoyed the beautiful and cozy room, the luxurious rain shower, and the delicious breakfast. It's great to know that all the staff you encountered were polite and friendly, especially Hayley in the restaurant and Jamie during check-out.

We sincerely apologise for the housekeeping issue you experienced with the early knock on your door. Your feedback is valuable to us, and we will address this with our housekeeping team to ensure that our guests do not feel rushed during their stay. Thank you for bringing this to our attention, and we hope it did not overshadow the rest of your exceptional stay with us. We appreciate your understanding and look forward to welcoming you back for another fantastic visit in the future.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (1,574)
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Reviewed 26 March 2024

The coal exchange is a very very special hotel.
When it closed down briefly at the beginning of the year, I hoped and prayed it would reopen as I cannot describe how special it is to me.
My late grandfather worked here in the 1960s/1970s, so I always stay in his old office. When we arrived for our stay the lovely receptionist (forget to get her name) recognised me and my husband when we arrived.
So glad to see the new owner is improving things, more furniture in reception area, improvements in the bathroom.
The food in Culleys was as always amazing, had lunch on Saturday there and breakfast on Sunday there, the staff are always friendly and will go the extra mile to make your stay amazing.
Keep up the good work, I'm looking forward to seeing all the improvements they are planning for the future.
Everyone needs to go and stay here, the more people stay here the sooner all the improvements will be made, this is in my mind the world's greatest hotel.
Just keep my favourite room avaliable for my next visit.

Date of stay: March 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank vikkiparrybailey
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ieuan Davies, Guest Services / Front Office at The Coal Exchange Hotel Cardiff, responded to this reviewResponded 26 March 2024

Morning Vikkiparrybailey, Thank you for sharing your heartfelt experience at The Coal Exchange! We are touched to hear how special this hotel is to you, especially with the connection to your late grandfather who worked here. It's wonderful to hear that you were able to stay in his old office and that the receptionist recognised you and your husband, creating a personalised and memorable experience for you. We are thrilled that the new owner is making improvements and that you noticed the enhancements in the reception area and bathroom.

We are delighted that you enjoyed your dining experiences at Culleys and that the food was amazing. Our staff takes great pride in ensuring that each guest has a fantastic stay, and it's lovely to hear that they went the extra mile to make your experience unforgettable. Your kind words and support mean the world to us, and we are excited about the future improvements planned for the hotel.

We will definitely make sure to keep your favorite room available for your next visit. Thank you for your glowing recommendation, and we can't wait to welcome you back to The Coal Exchange in the future!

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Reviewed 26 March 2024 via mobile

Had a fantastic overnight stay.
Room was lovely and big.
Bed was very comfortable and the jacuzzi bath Is just amazing.
The staff very friendly and helpful. Will look forward to returning again and also trying out your restaurant. Such a beautiful building

Date of stay: March 2024
Trip type: Travelled as a couple
Thank leapfrog1234
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ieuan Davies, Guest Services / Front Office at The Coal Exchange Hotel Cardiff, responded to this reviewResponded 26 March 2024

Hi Leapfrog1234, thank you so much for your glowing review! We are thrilled to hear that you had a fantastic overnight stay with us and that you enjoyed our spacious room and comfortable bed. Our jacuzzi bath is a guest favourite, and we are delighted that you found it amazing. Our staff takes pride in providing excellent service, so we are happy to hear that you found them to be friendly and helpful. We can't wait to welcome you back again and we hope you will enjoy dining at our restaurant as well. Thank you for your kind words about our beautiful building. We look forward to your return!

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Reviewed 25 March 2024

Had a really great one night stay here.
The room was huge and beds really comfortable. Loved the jacuzzi bath.
The breakfast was excellent with a really good choice and breakfast staff really friendly.
Would definitely return if in the Cardiff Bay area again.

Date of stay: March 2024
Trip type: Travelled with family
Thank LH3456
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ieuan Davies, Guest Services / Front Office at The Coal Exchange Hotel Cardiff, responded to this reviewResponded 26 March 2024

Hi LH3456,

Thank you for your positive words! We are thrilled to hear that you had a fantastic one night stay with us. We take pride in providing spacious and comfortable rooms. It's wonderful to hear that you enjoyed our delicious breakfast and found our staff to be friendly and accommodating. We would love to welcome you back again if you find yourself in the Cardiff Bay area in the future. Safe travels!

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Reviewed 15 March 2024

Beautiful, stunning hotel in the heart of Cardiff Bay, large room, comfy bed, clean and tidy, jacuzzi bath with shower, lovely and quiet, friendly, helpful staff, good breakfast, not to far from parking facility, fabulous Hall for all occasions, would highly recommend 🙂

Date of stay: March 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Richard D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ieuan Davies, Guest Services / Front Office at The Coal Exchange Hotel Cardiff, responded to this reviewResponded 20 March 2024

Hello Richard,
thank you ever so much for your lovely feedback, we really appreciate it.
I'm delighted to hear you enjoyed every moment of your stay!
We look forward to welcoming you back at the hotel soon.
Best wishes

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Reviewed 12 March 2024

I loved my stay at The Coal Exchange Hotel. I found the building fascinating and appreciated how the hotel had made the history readily accessible with sign boards. The room was very spacious, the decor was fun and the staff were friendly and accommodating. We borrowed a game from the small board game library to play in the bar. The breakfast was delicious.
I have three teeny weeny quibbles. None of our party could connect to the guest wi-fi, and with the old building having extremely thick walls, neither could any of us get a 4G signal inside the building. At breakfast only regular tea and coffee were available, it would have been nice to have a selection of teabags. I had difficulty applying make up in the room in the evening as the lighting by the mirror in the bedroom was very dim and I had to stand on tiptoe to see in the bathroom mirror.
Also the area surrounding the hotel isn’t the nicest but it was very quiet overnight.
Overall, we did thoroughly enjoy our stay in this unique hotel and would definitely stay there again.

Date of stay: March 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank S8959MRsusans
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ieuan Davies, Guest Services / Front Office at The Coal Exchange Hotel Cardiff, responded to this reviewResponded 13 March 2024

Evening S8959Rsusans,

Thank you for your feedback on your recent stay. We are pleased to read that you found our history board about the hotel handy. We are aware of an issue with the guest WiFi and have been working with our provider and IT team to fix the issue. I have passed your comments onto the restaurant with regards to different flavour tea bags. We are currently in the process of redeveloping our bedrooms and I've passed over your comments about lighting to the team. We do hope to see you again real soon.

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