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LH3456
Plymouth, United Kingdom

Excellent one night stay

5.0 of 5 bubblesReviewed 24 Mar 2024
Had a really great one night stay here.
The room was huge and beds really comfortable. Loved the jacuzzi bath.
The breakfast was excellent with a really good choice and breakfast staff really friendly.
Would definitely return if in the Cardiff Bay area again.
Date of stay: March 2024
Trip type: Travelled with family
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Ieuan Davies, Guest Services / Front Office at The Coal Exchange Hotel Cardiff, responded to this review
Responded 26 Mar 2024
Hi LH3456,

Thank you for your positive words! We are thrilled to hear that you had a fantastic one night stay with us. We take pride in providing spacious and comfortable rooms. It's wonderful to hear that you enjoyed our delicious breakfast and found our staff to be friendly and accommodating. We would love to welcome you back again if you find yourself in the Cardiff Bay area in the future. Safe travels!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (1,574)
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Reviewed 15 March 2024

Beautiful, stunning hotel in the heart of Cardiff Bay, large room, comfy bed, clean and tidy, jacuzzi bath with shower, lovely and quiet, friendly, helpful staff, good breakfast, not to far from parking facility, fabulous Hall for all occasions, would highly recommend 🙂

Date of stay: March 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Richard D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ieuan Davies, Guest Services / Front Office at The Coal Exchange Hotel Cardiff, responded to this reviewResponded 20 March 2024

Hello Richard,
thank you ever so much for your lovely feedback, we really appreciate it.
I'm delighted to hear you enjoyed every moment of your stay!
We look forward to welcoming you back at the hotel soon.
Best wishes

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 March 2024

I loved my stay at The Coal Exchange Hotel. I found the building fascinating and appreciated how the hotel had made the history readily accessible with sign boards. The room was very spacious, the decor was fun and the staff were friendly and accommodating. We borrowed a game from the small board game library to play in the bar. The breakfast was delicious.
I have three teeny weeny quibbles. None of our party could connect to the guest wi-fi, and with the old building having extremely thick walls, neither could any of us get a 4G signal inside the building. At breakfast only regular tea and coffee were available, it would have been nice to have a selection of teabags. I had difficulty applying make up in the room in the evening as the lighting by the mirror in the bedroom was very dim and I had to stand on tiptoe to see in the bathroom mirror.
Also the area surrounding the hotel isn’t the nicest but it was very quiet overnight.
Overall, we did thoroughly enjoy our stay in this unique hotel and would definitely stay there again.

Date of stay: March 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank S8959MRsusans
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ieuan Davies, Guest Services / Front Office at The Coal Exchange Hotel Cardiff, responded to this reviewResponded 13 March 2024

Evening S8959Rsusans,

Thank you for your feedback on your recent stay. We are pleased to read that you found our history board about the hotel handy. We are aware of an issue with the guest WiFi and have been working with our provider and IT team to fix the issue. I have passed your comments onto the restaurant with regards to different flavour tea bags. We are currently in the process of redeveloping our bedrooms and I've passed over your comments about lighting to the team. We do hope to see you again real soon.

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Reviewed 12 March 2024 via mobile

Visited on the reopening weekend. Staff were lovely and welcoming, greeted with a glass of prosecco! (Someone mentioned cake.... I didn't get any cake 😭). Lovely comfortable room and amazing spa bath. The view wasn't great but I wasn't in the room a lot so wasn't bothered. Parking at Q Park about 5 mins walk. Handy for the Bay and a short trip to city centre. A few touches needed to make it really special I feel, but all in all a lovely stay.

Date of stay: March 2024
Trip type: Travelled solo
Thank Rhianwen W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ieuan Davies, Guest Services / Front Office at The Coal Exchange Hotel Cardiff, responded to this reviewResponded 13 March 2024

Evening Rhianwen,

Thank you for your feedback on your recent stay. I am pleased to hear that our staff were welcoming and you enjoyed your glass of Prosecco. We did have complimentary Welsh Cakes and Bara Brith on check in over the weekend that proved to be very popular, I am sorry that it had gone by your arrival. Our higher management team are currently working on development plans for the hotel to add a few extra touches to ensure we offer the best experience to our guests. We do hope to see you again real soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 March 2024

Staff were brilliant. Food was good. Very comfortable room. We enjoyed our stay.
Parts of the building need attention
We were in a lovely room with a comfy bed
Away from the city centre but only a short taxi drive away
Very good breakfast
Lovely welcome with a glass of Prosecco and cake !

Date of stay: March 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
1  Thank Odyssey547768
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ieuan Davies, Guest Services / Front Office at The Coal Exchange Hotel Cardiff, responded to this reviewResponded 13 March 2024

Evening Odyssey547768,

Thank you for your feedback on your recent stay. We are in the process of drawing up plans to develop parts of the public areas and the bedrooms. We do hope to see you again real soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 December 2023

Flew in from Ireland, to visit this hotel to find out it’s closed down but still advertising it’s open. I had no correspondence from the hotel about this. They were still messaging about my stay the day before. I would advise anyone not to book until they sort there problems.

Room tip: Wait until place is officially reopened
Date of stay: December 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
1  Thank coreymI1236IO
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
David Lecoq, Guest Services / Front Office at The Coal Exchange Hotel Cardiff, responded to this reviewResponded 1 January 2024

Hello Corey,
I am very sorry we weren’t able to accommodate you.
There was a very unexpected situation at the hotel.
We tried our very best to reach everybody staying at the hotel that night, unfortunately there were a few we just weren’t able to make contact with.
The messages you received were automated, I’m really sorry about that. I can only imagine how frustrating this was for you, and I really am sorry for the inconvenience.
We can only hope to welcome you at The Coal Exchange one day in the future.
Best wishes,
Shannon

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