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clairep806
London, United Kingdom

Even a veteran Premier Inn user can be pleasantly surprised

5.0 of 5 bubblesReviewed 3 Jan 2024
I have stayed in many Premier Inn hotels, and the Caerphilly one fairly often. Staff were very friendly and helpful as always. I was pleasantly surprised as my room contained a high standard shower, and the room also had an armchair. These may seem like small things, but I spent a lot of time in the room alone over Christmas and really appreciated the extra comfort. I also found that the airconditioning control was responsive so I could reduce the heat in the night. This is not always the case in Premier Inn hotels. The room was clean, wifi worked, TV was fine. There was absolutely nothing to complain about and so for a low cost hotel it offered excellent VFM.
Date of stay: December 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Review collected in partnership with this hotel
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Reviews (718)
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Traveller rating
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All reviews brewers fayre next door usual standard air con value for money reception staff car park short stay clean rooms the pub couldn't do enough family room caerphilly town bed was very comfortable great night warm welcome lovely staff
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Reviewed 30 December 2023

The building location is good and central for what we need and has easy access to it. The staff are friendly and polite and has plenty of parking.
Know it might have been busy for the cleaners when we went as standards of hygiene were not he best.
One of the bathrooms and pubic hairs in the other one had what looked like mold spores or burn marks on the tiles.
We found litter in both rooms .
The WiFi. Well it's there but absolutely terrible. If your trying to use it for seeing what's about in the area it isn't good enough it just lags out.
The corridors also had litter in and a handle with a worrying stain that looked liked dried blood on it in the corridor

Room tip: This place is great to crash for a quick sleep and breakfast is next door in the pub . Staff are great and polite.
Date of stay: December 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank C7842NTgregf
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 29 December 2023

The room was acceptably clean . The windows cannot be open which was very annoying as it gets very stuffy in the room. I prefer fresh air than air conditioning. Also we were only given a small towel and a bigger bath towel for 2 people. I had the use the little towel and wasn't impressed . The following day I had to ask reception for another bigger towel.
It was a massive brown stain on the wall, not sure if it was blood or coffee. Please clean that as it is upsetting!!!
Otherwise, the bed was comfy and the room was nice and warm.

Date of stay: December 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank marimar102
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 21 December 2023

Excellent stay.bteakfast each morning was lovely plentiful and a wide variety available.bar prices in attached brewers fayre were reasonably priced and there was plenty of spaces available in the free parking car park.

Date of stay: December 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank 66taff
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 19 December 2023

Warm, friendly and everything on site that you need. Staff happy to help, location good, restaurant on site for food and drink, iron and ironing board providedd on request. Felt like nothing was too much trouble

Date of stay: December 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank apriltom
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 22 November 2023

Thank you Cath, Paul and Erin for your support on Saturday evening when my granddaughter was ill.
Our family room was clean and comfortable. We always stay at Crossways. Always a good night's sleep, comfortable bed and pillows, everything you need for time away. It's quiet too.
5 star service.

Date of stay: November 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Patricia R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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