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Reviewed 6 April 2018

Room was excellent, really good customer service, not far from town centre, but buses on routes. Very fine dinning, prices not bad for the food being top class. I think you can go in for food if you are not in hotel but I would check first.

Room Tip: Not sure only been there once
  • Stayed: February 2018, travelled on business
    • Value
    • Sleep Quality
    • Service
Thank Eileen A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StuartMackieGM, General Manager at Ramada Plaza Wrexham, responded to this reviewResponded 14 April 2018

Thank you for taking the time to write your review after your recent visit to the Ramada Plaza Hotel. Very pleasing to read such a review and your positive comments regarding our food offering and value for money. Also, pleasing to read your comments regarding our bedrooms and customer service. We look forward to welcoming you back sometime in the future.
Stuart Mackie
General Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 April 2018 via mobile

Been for lunch several times with friends always same good standard !
great value buffet,
Clean
Friendly helpful staff
Good location
Very nice place
All and all 10/10 from me and my friends always happy

Stayed: April 2018, travelled with friends
Thank Tracy F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StuartMackieGM, General Manager at Ramada Plaza Wrexham, responded to this reviewResponded 14 April 2018

Thank you for taking the time to write your review after your recent visit to the Ramada Plaza Hotel. Very pleasing to read such a review especially your comments regarding our food offering, staff and the value for money you feel you received. We look forward to welcoming you and your friends back again sometime in the near future.
Stuart Mackie
General Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 March 2018 via mobile

Lovely get together with family, 15 of us had a lovely three course Sunday carvery meal, Meg and her team couldn’t do enough for us..two Vegans in the party and informed Abi and Laura when I booked so a special menu meal was given to each....we had a lovely room for all of us and every thing went to plan.
Many thanks to all.

Stayed: March 2018, travelled with family
Thank Electrician22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StuartMackieGM, General Manager at Ramada Plaza Wrexham, responded to this reviewResponded 26 March 2018

Thank you for taking the time to write your review following your recent visit and Sunday Carvery here at the Ramada Plaza Hotel, Wrexham. Very pleasing to read such a review and the comments regarding both the food and staff. I trust we will have the opportunity to welcome you back again in the future.
Regards,
Stuart Mackie
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 March 2018 via mobile

This is the second time i've attended the Ramada for special occasion [the 1st being Christmas Day on the year of opening] and the same lack of atmosphere !
The function room, although decorated, lacked any atmosphere and also heating ! [The room was particularly cold]. The 3 course carvery 'buffet' again was an utter disappointment - very poor choice of starters, the carvery meat looked like it had been cooked the night before [dry !], and nothing to accompany the tea + coffee [no small chocs]. The event was well attended and it wouldn't have taken too much imagination for the event organiser to add a little atmosphere [not even any background music]
Come on Ramada, there were a lot of big parties there [ours being 17 people] but unfortunately it was very disappointing and we wont be rushing back [not even to use the Afternoon Tea voucher left on the tables

Stayed: March 2018, travelled with family
Thank Karen Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StuartMackieGM, General Manager at Ramada Plaza Wrexham, responded to this reviewResponded 26 March 2018

Thank you for taking the time to write your review following your recent visit here at the Ramada Plaza Hotel, Wrexham. Very disappointing the read your review and please be assured that I shall be discussing your feedback with the whole team. We do act on all feedback, be positive and negative and take action accordingly.
Stuart Mackie
General Manager.

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Reviewed 12 March 2018 via mobile

We had 30 people at a private party, the room was nice and the service good. Food was good but special orders took time to arrive, however the issue we have is that after the function and all members had returned home we have received a £100 parking fine! It seems the hotel has commissioned a company to charge for parking, there is apparently signs up warning guests but none of our group sore them, also the staff did not ask anyone in the group if they had registered, now we have to submit claims or fight it, not impressed!!

Stayed: February 2018, travelled with family
Thank Tourguides4you
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StuartMackieGM, General Manager at Ramada Plaza Wrexham, responded to this reviewResponded 26 March 2018

Thank you for taking the time to write your review following your recent visit here at the Ramada Plaza Hotel, Wrexham. Very pleasing to read your review regarding the private party and the food. With regards to the car parking there are numerous signs situated in the car park itself and also additional signage with-in the Hotel. This has had to be introduced due to the high levels on non-Hotel customers using the Hotel’s car park and not using any of the Hotel facilities.
Stuart Mackie
General Manager


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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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