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“Not 'Mal' but not 'Fantastique'”

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Malmaison Birmingham
Ranked #21 of 118 Hotels in Birmingham
Certificate of Excellence
Reviewed 4 October 2011

We stayed at Malmaison for a city break over the weekend.

Booking: We'd booked the sat night through Octopus Travel and got a rate of £83 inclusive of breakfast - the offer was no longer available when we decided to extend our booking to the Friday night. It had gone up to £89 without breakfast. So we went directly to the Malmaison website in the morning, where the price was £79, then, when checking the website at lunchtime, the rate had gone up to £89 - without breakfast. I realise that this is how hotels do their business but it has put me off booking at a Malmaison again - furthermore, there were problems with the website - which the central booking staff did not seem bothered about.

Room: Was fine. Cleaned straight away the next morning. Although the toilet decided to refill at 430am for about 45mins and I had to turn to earplugs as I couldn't sleep and there was only one facecloth between two people.

Facilities: The spa and gym facilities are very good - they have massage chairs which are free to use... a gym with free weights and a variety of machines and a spa pool (disappointed that this couldn't have been a jacuzzi), steam room and sauna - nice spa!

Parking: I was disappointed that there was not some sort of arrangement with Mailbox parking for at least a subsidised parking rate. Expensive stay at Malmaison.

Breakfast: Quite simply, there was not enough staff. They need staff to clear and staff to serve, they were not able to do both in a timley manner. We had to ask twice for our tea and coffee and our toast never arrived. The Full English was disappointing and my roll was burnt. As a result of the lack of staff, service was painfully slow.

Staff: The breakfast staff were polite (in spite of being under-staffed). However, I handed in my comments card to the receptionist who proceded to open it in front of me!? Surely this isn't good etiquette?

Overall: The stay was fine. However, for the price paid and the reputation that I have heard about Malmaison I was somewhat disappointed and was not to the standard that I would have expected. Nothing was hideously wrong or bad, however as a result of my stay I would not choose to stay there again.

Room Tip: Book in the morning as the website changes the rates throughout the day.
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  • Stayed: October 2011, travelled as a couple
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Thank LadyLisaP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,083 - 2,087 of 2,399 reviews

Reviewed 25 September 2011

Malmaison roughly translates trom French to English as Bad House, an interesting and unfortunate translation as this most definately wasn't our experience.

Malmaison is an up market and trendy hotel. We stopped in a large double room booked via their website. Room and bathroom were clean, had nice fixtures and fittings and lots of mirrors! Music playing quietly was a nice touch when we entered the room on arrival. Well stocked mini-bar, room safe, ironing board and iron, flat screen tv and hi-fi. Large comfy double (super king?) bed.

OK the spiral staircase's once plush carpet from reception to the restaurant and bar area is showing some signs of wear on the step edges but this kind of adds to the place as you wonder just how many celebrities, or otherwise, have trod the same steps. We saw George Lamb (Larry Lamb's son). 3 busy lifts move guests between floors.

Only niggle was that we didn't get asked if we wanted breakfast at check in and we've just read this is a way to get it discounted on Tripadvisor. Cooked breakfast was served at our table in an efficient manner and was quite tasty.

Bar area on Saturday night was very busy, last orders being about 12:30. We were one of the last to leave at about 1am.

As with most cities you do have to pay to park. But parking in Mailbox is clean and feels safe and doing this you don't have to go far which is worth the £18 for 24hrs.

  • Stayed: September 2011, travelled as a couple
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Thank Bert-ErnieAdventures
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 September 2011

A very good stay, still embodying what the Malmaison brand is all about. Very comfortable room, lots of nice touches, friendly staff. What a shame that the breakfast service was so slow. Waited ages to order, then waited ages for our food to turn up, then when it did, the soft boiled eggs had been left for so long they'd gone hard. Heard others complaining about it too, wasn't just us. You might be better off going next door to Harvey Nichols' new cafe for breakfast

  • Stayed: September 2011, travelled as a couple
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Thank NushNushandBooBoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 September 2011

Right from check-in, our stay here was perfect. We'd booked a super double room on a special deal that included a meal for £99, but upgraded the room for £20 more.

The room had two fantastic double beds (don't know why), and the one we used was very comfortable with sumptuous pillows and duvet.

The room itself was large by any standard and though the carpet looked a little tired, evything was clean and tidy.

The mimi bar was well stocked and plenty of tea coffee and biscuits were provided.

The bathroom was well stocked with toiletries you can take home, which was nice too.

A full breakfast costs £14, but if booked at check-in, the rate is discounted to £10, which isn't bad considering the amount of food that's on offer, which includes anything you want from the continental breakfast buffet.

The only thing I didn't like was the sausage - filled with leek and quite unpalatable at breakfast time.

This was compensated though, by meeting my request for well done bacon.

All in all, a top rate experience that we couldn't fault at all.

As for the parking charges mentioned elsewhere, that's just part of being a city centre. Yes, there are municipal car parks at half the price, but the Mailbox parking is secure, patrolled, has CCTV and you don't have to face the elements to get into the hotel.

Sometime, little luxuries are worth the extra price - just like the hotel.

  • Stayed: September 2011
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Thank eggbilly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 September 2011

I've stayed at the Malmaison several times when visiting Birmingham because of its location, gym & spa facilities, decor and despite being very central it was a place to relax in peace and comfort.

It had been a while since my last visit and it was a saturday night but the racket and activity emanating from the hotel bar was incredibly loud and clashed with the ambience of the hotel. We had just come back from a lovely dinner nearby and wanted to have a drink in the bar before turning in but conversation was impossible with very high noise levels.

We did mention this to the hotel staff that evening but they were unable to do anything apart from offer to order any drinks with a service charge if we wanted to sit in the lobby...

The next day during checking out there was a long queue of disgruntled customers - many complaining of being overcharged. Luckily we had paid in advance so were able to check out and get away as soon as possible.

  • Stayed: July 2011, travelled as a couple
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Thank Billy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Malmaison Birmingham

Address: The Mailbox 1 Wharfside Street, Birmingham B1 1RD, England
Region: United Kingdom > England > West Midlands > Birmingham > Ladywood
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#9 Luxury Hotel in Birmingham
#25 Business Hotel in Birmingham
#34 Romantic Hotel in Birmingham
Price Range: $137 - $353 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Malmaison Birmingham 4*
Number of rooms: 193
Reservation Options:
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Also Known As:
Malmaison Birmingham Hotel Birmingham
Malmaison Hotel Birmingham
Birmingham Malmaison Hotel

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