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All reviewsharvey nicholsmailbox car parkmini barmail boxhotel bargood sizehot breakfastafternoon teastandard roomclub roomsaturday nightcity centrebars and restaurantsnew street stationlovely roomstayed for one nightfull english
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Reviewed 25 September 2011

Malmaison roughly translates trom French to English as Bad House, an interesting and unfortunate translation as this most definately wasn't our experience.

Malmaison is an up market and trendy hotel. We stopped in a large double room booked via their website. Room and bathroom were clean, had nice fixtures and fittings and lots of mirrors! Music playing quietly was a nice touch when we entered the room on arrival. Well stocked mini-bar, room safe, ironing board and iron, flat screen tv and hi-fi. Large comfy double (super king?) bed.

OK the spiral staircase's once plush carpet from reception to the restaurant and bar area is showing some signs of wear on the step edges but this kind of adds to the place as you wonder just how many celebrities, or otherwise, have trod the same steps. We saw George Lamb (Larry Lamb's son). 3 busy lifts move guests between floors.

Only niggle was that we didn't get asked if we wanted breakfast at check in and we've just read this is a way to get it discounted on Tripadvisor. Cooked breakfast was served at our table in an efficient manner and was quite tasty.

Bar area on Saturday night was very busy, last orders being about 12:30. We were one of the last to leave at about 1am.

As with most cities you do have to pay to park. But parking in Mailbox is clean and feels safe and doing this you don't have to go far which is worth the £18 for 24hrs.

  • Stayed: September 2011, travelled as a couple
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Thank Bert-ErnieAdventures
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 September 2011

A very good stay, still embodying what the Malmaison brand is all about. Very comfortable room, lots of nice touches, friendly staff. What a shame that the breakfast service was so slow. Waited ages to order, then waited ages for our food to turn up, then when it did, the soft boiled eggs had been left for so long they'd gone hard. Heard others complaining about it too, wasn't just us. You might be better off going next door to Harvey Nichols' new cafe for breakfast

  • Stayed: September 2011, travelled as a couple
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Thank NushNushandBooBoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 September 2011

Right from check-in, our stay here was perfect. We'd booked a super double room on a special deal that included a meal for £99, but upgraded the room for £20 more.

The room had two fantastic double beds (don't know why), and the one we used was very comfortable with sumptuous pillows and duvet.

The room itself was large by any standard and though the carpet looked a little tired, evything was clean and tidy.

The mimi bar was well stocked and plenty of tea coffee and biscuits were provided.

The bathroom was well stocked with toiletries you can take home, which was nice too.

A full breakfast costs £14, but if booked at check-in, the rate is discounted to £10, which isn't bad considering the amount of food that's on offer, which includes anything you want from the continental breakfast buffet.

The only thing I didn't like was the sausage - filled with leek and quite unpalatable at breakfast time.

This was compensated though, by meeting my request for well done bacon.

All in all, a top rate experience that we couldn't fault at all.

As for the parking charges mentioned elsewhere, that's just part of being a city centre. Yes, there are municipal car parks at half the price, but the Mailbox parking is secure, patrolled, has CCTV and you don't have to face the elements to get into the hotel.

Sometime, little luxuries are worth the extra price - just like the hotel.

  • Stayed: September 2011
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Thank eggbilly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 September 2011

I've stayed at the Malmaison several times when visiting Birmingham because of its location, gym & spa facilities, decor and despite being very central it was a place to relax in peace and comfort.

It had been a while since my last visit and it was a saturday night but the racket and activity emanating from the hotel bar was incredibly loud and clashed with the ambience of the hotel. We had just come back from a lovely dinner nearby and wanted to have a drink in the bar before turning in but conversation was impossible with very high noise levels.

We did mention this to the hotel staff that evening but they were unable to do anything apart from offer to order any drinks with a service charge if we wanted to sit in the lobby...

The next day during checking out there was a long queue of disgruntled customers - many complaining of being overcharged. Luckily we had paid in advance so were able to check out and get away as soon as possible.

  • Stayed: July 2011, travelled as a couple
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Thank Billy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 September 2011

Good price, good location very nice rooms with a modern style. Free wifi in the lobby. Several restaurant choices and shopping nearby.

  • Stayed: September 2011
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Thank Xecutiv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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