We stayed at Malmaison for a city break over the weekend.
Booking: We'd booked the sat night through Octopus Travel and got a rate of £83 inclusive of breakfast - the offer was no longer available when we decided to extend our booking to the Friday night. It had gone up to £89 without breakfast. So we went directly to the Malmaison website in the morning, where the price was £79, then, when checking the website at lunchtime, the rate had gone up to £89 - without breakfast. I realise that this is how hotels do their business but it has put me off booking at a Malmaison again - furthermore, there were problems with the website - which the central booking staff did not seem bothered about.
Room: Was fine. Cleaned straight away the next morning. Although the toilet decided to refill at 430am for about 45mins and I had to turn to earplugs as I couldn't sleep and there was only one facecloth between two people.
Facilities: The spa and gym facilities are very good - they have massage chairs which are free to use... a gym with free weights and a variety of machines and a spa pool (disappointed that this couldn't have been a jacuzzi), steam room and sauna - nice spa!
Parking: I was disappointed that there was not some sort of arrangement with Mailbox parking for at least a subsidised parking rate. Expensive stay at Malmaison.
Breakfast: Quite simply, there was not enough staff. They need staff to clear and staff to serve, they were not able to do both in a timley manner. We had to ask twice for our tea and coffee and our toast never arrived. The Full English was disappointing and my roll was burnt. As a result of the lack of staff, service was painfully slow.
Staff: The breakfast staff were polite (in spite of being under-staffed). However, I handed in my comments card to the receptionist who proceded to open it in front of me!? Surely this isn't good etiquette?
Overall: The stay was fine. However, for the price paid and the reputation that I have heard about Malmaison I was somewhat disappointed and was not to the standard that I would have expected. Nothing was hideously wrong or bad, however as a result of my stay I would not choose to stay there again.
- Reservation Options:
- TripAdvisor is proud to partner with Expedia APAC, Evoline ltd, Wotif.com, Agoda, Booking.com, lastminute.com.au, Hotels.com, Hooroo Pty Ltd, Cancelon and TripOnline SA so you can book your Malmaison Birmingham reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Malmaison Birmingham Hotel Birmingham
- Malmaison Hotel Birmingham
- Birmingham Malmaison Hotel