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“Afternoon Tea-Riffic View”

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Hotel Indigo Birmingham
Ranked #39 of 118 Hotels in Birmingham
Reviewed 2 July 2017

We visited MPW for afternoon tea. The restaurant is on the 25th floor and very impressive with views overlooking the City and beyond. We booked through Travelzoo and although I have forgotten my voucher I was able to produce the email with the voucher code.

We were seated straight away and a glass of Prosecco was delivered to us at the table. We were celebrating my wife's birthday and I think this was a very fitting place to do so.

It was a short wait for the teas to appear. I got the impression they were waiting for all of the guests for this sitting to arrive before serving everyone at the same time. The sittings are in two hour slots apparently. Ours was probably the first at 12.30pm.

My wife is Gluten free so we mentioned this when we arrived. The food eventually arrived and I have to say was delicious. The only sandwich neither of us liked was the Avocado.
The scones were lovely although mine was a little hard/stale perhaps. My wife's scone very crumbly possibly due to the lack of Gluten.

Earl Grey tea was delicious and plenty of it and no extra charge.

Go back, certainly perhaps for a meal next time.

Room Tip: Afternoon Tea-Riffic View
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  • Stayed: July 2017, travelled as a couple
    • Value
    • Location
    • Service
Thank delboy16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 11 July 2017

Dear Delboy16,

Thank you for giving us a perfect rating and for recommending our Marco Pierre White Restaurant at the Indigo Hotel Birmingham. I'm sure our MPW staff enjoyed catering to your needs .

Look forward to welcoming you back very soon.

Kind Regards
Kishor Tahiliaini
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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44 - 48 of 1,021 reviews

Reviewed 28 June 2017 via mobile

We have just got back from a night's stay to celebrate my husband's birthday and wow were we impressed.

We'd read a few dodgy reviews before booking but we're local to B'ham and having stayed at all the usual haunts in the city we wanted to finally try out Indigo. We arrived early before check in was available but the gentleman at the desk was really personable and took the time to chat about what we were planning and where we were from. He took our bags for us and then we pootled off for a few hours to indulge in some drinks in the Mailbox.

We went back to check in at about 4pm but had a few issues with our key cards as they didn't seem to work in the lift or in our room. We went back down to reception and the lady at the desk immediately gave us 4 drink vouchers for Marco's for the inconvience (we really didn't think it was, but what fab service) and then came back up with us to make sure we could get in.

Our room was on the 23rd floor and when we walked in they'd decorated the room for my husband's birthday with a banner, balloons and a few chocolate brownies. Super impressed as they had obviously taken note from when we'd arrived earlier in the day. Our room was also one of the newly refurbed rooms and it was really gorgeous. Great shower and comfy bed, all you need! The little mini bar with free snacks and water is also a lovely little extra.

After a peaceful nights sleep after watching the sun set over the city, we checked out at about 10am and a different lady on reception was really engaging, and even knew about our birthday boy.

Overall, a great stay, and Indigo have customer service nailed!

Stayed: June 2017, travelled as a couple
Thank HYerlett
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 11 July 2017

Dear Hyerlett,

Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay.

Looking forward to welcoming you back very soon.

Kind Regards
Kishor Tahiliani
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 June 2017 via mobile

Beautiful set up. Had to find staff to seat us Only 3other couples but tables not cleared Food fab Waiter shocking service Left pm tea on our table & I had to put shelf on floor after he only took tpot when asked to clear table Atmosphere poor

Stayed: May 2017, travelled as a couple
Thank Mr3MrsSmith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 11 July 2017

Dear Mr3MrsSmith,

Thank you you for posting your thoughts . Please be assured the critical feedback has been forwarded to the senior management in Marco Pierre White restaurant so we can improve the services and bring it to the desired standards.

We do hope we will have a chance to welcome you back very soon.

Kind Regards
Kishor Tahiliani
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 June 2017

The room was rather special, we had a corner room so views on two sides, really very lovely, The room completely vowed us on arrival however as the day wore on we started to notice that it wasnt in particularly good shape and was crying out for some tlc, scuffs all over the walls, chipped paint, marked furniture, etc.

We did the stay and dine package with the MPW restaurant so overally it was a great experience, just could have been refined.

Room Tip: Room 24, floor 24, the reception staff said it was their favourite and the views really were beautif...
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  • Stayed: May 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank MichelleLouiseP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 11 July 2017

Dear MichelleLouiseP,

Thank you for your review. I am glad to hear that overall your experience was positive.

I would like to inform the hotel will be undergoing a full refurbishment and the hotel bedrooms will be refurbished to a very high standards .

Thank you once again for sharing your vies and look forward to seeing you soon.

Kind Regards
Kishor Tahiliani
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 June 2017 via mobile

We stayed at the hotel for one night, along with a number of our guests after having booked Marco Pierre White's Laurent Perrier Champagne Bar for our Wedding Party.

Unfortunately, we were extremely unhappy with the level of service that we were afforded and the complete disorganisation from start to finish.

Before even arriving at the venue, we were informed by one of our guests checking in that they were being advised that the cost per room was considerably more than the prearranged, preferential rate that we had previously agreed due to our party.

As we arrived at the hotel reception, we explained the issue and rather than simply complete our request with the information that should have been to hand, we had to search through our emails to find confirmation that this rate had previously been agreed. This was the first of many incidents that infuriated us during our stay.

First, the hotel room that we were given upon arrival, was not the room that had previously been confirmed. We did query this and the receptionist agreed that we should have occupied a different room, however upon attempting to amend the booking that morning, other guests had been checked into the room. Again, this was agreed many months in advance, so we cannot understand why this mistake was made and why attempts were only being made on the morning of our arrival to secure the room.

Furthermore, the room that we were subsequently given, despite being very spacious and well equipped, was incredibly hot and stuffy inside. When we entered the room for the first time we switched on the a/c, set it to 18 degrees and hoped it would begin to cool the temperature. As it was, the a/c did not appear to be working and the room remained like a sauna. Obviously, this was not an ideal environment for getting ready in wedding attire. We contacted the reception to advise of the problem and they quickly came to our room to assess the situation. It was agreed that the room was ridiculously hot and that the a/c did not appear to be doing the job. Moments later, a small, portable a/c unit was brought into our room and although we appreciated the gesture, this small unit hardly made much of an impact.

Whilst at breakfast the following morning, a number of our guests were complaining about having to argue to get their breakfast, despite this being included in the room rate. A number of guests had been told that the rate paid did not include breakfast, again something that was agreed with the hotel many months before. Thankfully, after we confirmed to our guests that this was included, they made sure that staff understood this and managed to get their breakfast.

Upon vacating our hotel rooms, there was a great deal of confusion with who had occupied which rooms and how these were to be paid for. One of our guests was asked to pay for three rooms, despite only confirming to pay for two. Guests were also named incorrectly on rooms and these incidents caused a great deal of misunderstanding and led to lengthy delays checking out of the hotel.

Further to the issues outlined above, a number of our guests had further complaints. We were informed that other guest bedrooms within the hotel were uncomfortably hot, that TV’s did not work, milk in rooms had gone off, resulting in an inability to utilise the tea/coffee making facilities, full English breakfasts were not hot and that facilities in the spa, including the pool were out of use.

We would certainly not have expected such a profuse amount of issues from a 4* fabulous chic and contemporary hotel, who apparently prides themselves on offering an exceptional customer stay. This level of quality and service was certainly not afforded to us and our guests.

We have also since had complaints from a number of our guests that they have been charged incorrectly.

After having experienced a magnitude of issues during our stay, with many affecting our guests, we were extremely frustrated. As a result, we felt obligated to write a letter of complaint to the hotel. Four weeks on and having chased both with the hotel and it's parent company on many occasions, we are still yet to receive a response. Furthermore, guests that were charged incorrectly are still waiting to be refunded, which we are completely disgusted by.

We were so utterly dissatisfied with the whole experience and to have our guests equally as upset is incredibly disappointing.

Stayed: May 2017, travelled as a couple
3  Thank Andrew Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 11 July 2017

Dear Andrew,

Please accept our apologies once again, It was great to see you and Sian in person so we could discuss all the various issues faced during your stay with us . All the critical feedback given will be used as needed to improve and bring our services to the desired standards.

Thank you for giving us a chance to serve you again , we look forward to welcoming you back again in August and giving us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

Kind Regards
Kishor Tahiliani
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Indigo Birmingham

Address: 200 Wharfside Street | The Cube, Birmingham B1 1PR, England
Phone Number:
Region: United Kingdom > England > West Midlands > Birmingham
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #39 of 118 Hotels in Birmingham
Price Range: $134 - $420 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Indigo Birmingham 4*
Number of rooms: 52
Reservation Options:
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