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“Nice area, but rooms need fixing”
Review of Jesmond Hotel

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Jesmond Hotel
Newcastle upon Tyne, United Kingdom
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Nice area, but rooms need fixing”
Reviewed 16 January 2012

Stayed at the hotel over the weekend for one night.

PROS
- The area the hotel is in is really nice and feels safe
- The hotel itself is inviting, the reception is very nicely decorated
- The price is good for the area
- The room was clean and well presented
- Free wifi (although did not use this personally)

CONS
- By far my biggest complaint is that the room was absolutely freezing and the radiator did not turn on. They would not give us another room. I had to put on all of my clothing (coat included!) before I could sleep. Very uncomfortable and woke up exhausted.
- Walk to train station into Newcastle centre is about 10-15 minutes, so only suitable for those who are physically fit
- We were put on top floor only to find there is no lifts, had to walk up about 4-5 sets of steps (I'm only in my twenties and very healthy, but I struggled & found it very tiring!)
- Whilst the main lights in the room worked, the ones next to our beds didn't. To see, we had to go in the dark to the other side of the room for the main light switch and fumble around for it which was impossible as we weren't used to the layout.
- The plugs are away from the mirror, so if you want to style hair etc it's impossible
- Shower very weak making it impossible to wash hair properly. No bath.
- The staff were a bit distant. When entering the hotel ready for bed, the staff member did not greet us but demanded to know my hotel number as if I were trying to sneak in which was hardly a great first impression

Room Tip: If you are unfit request a bottom floor
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  • Stayed January 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Emma M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jesmondhotel_newcast, Manager at Jesmond Hotel, responded to this review, 30 January 2012
On behalf of the hotel I apologise for the experiences you had whilst staying here. We are unaware of any complaints at the time of your stay and had we known of any the utmost speed in remedying the situation would've been taken to ensure your stay was pleasurable. Our staff are always happy to help and apologise for the staff members working that evening, the people in concern will be appropriately dealt with. If you have any further issues please contact the hotel on 01912815377 or alternatively info@jesmondhotel.co.uk
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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141 reviews from our community

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    16
    18
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22
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (20)
Date | Rating
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  • French first
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English first
Northampton, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 8 December 2011

Location is ok but very small room. The toilet was dirty in the room we stayed. No one bothered to clean the room and no replacement of milk, tea and shampoo on the 2nd day of our stay. The receptionist were full of attitude and rude to us. We'll not stay at this hotel again!

  • Stayed November 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank PURE212
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jesmondhotel_newcast, Manager at Jesmond Hotel, responded to this review, 3 January 2012
In order to be able to investigate this matter we contacted the traveller and asked to provide us with details of the stay. The traveller has not responded.


Management
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Travellers are raving about these Newcastle upon Tyne hotels

Newcastle and Gateshead, United Kingdom
Level 4 Contributor
40 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 22 November 2011

I use this hotel restaurant regularly ,last time for a family party of 14 ,and we have always been well looked after and served excellent food. We are going back again next month after carols at Jesmond Parish Church and looking forward to another good meal at a reasonable price in nice surroundings. ( the temporary parking voucher js another bonus )

  • Stayed August 2011, travelled with family
    • Value
    • Service
Helpful?
Thank MitchellTyne_Wear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Doncaster, United Kingdom
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 7 November 2011

Stayed here for one night as we were watching Arctic Monkeys at the Metro Arena.
Our first impressions were excellent, clean and well presented reception area and friendly staff.
Our room number 23 was at the front of the building, it was well presented and larger than expected. A little tired but comfortable.
My only problem with the room was that there were NO curtains. This was not a problem until the sun came up and light streamed through the blinds at 6.30 am. Had to place t shirt over my head until i thought it was time i got up.
Like i said this was my only issue with the hotel and room.

  • Stayed November 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jane660
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Batley, United Kingdom
Level 6 Contributor
159 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
Reviewed 14 October 2011

I recently stayed for one night at this hotel as I was visiting friends in the locality. First impressions are imperative for any stay and people often forget that the first experience you have of a place is the telepone manner of the receptionist - many places I have phoned are too busy to speak to you or just plain rude - however the telephone manner of the girl at this hotel was polite and very friendly

The rooms were cosy and warm with lost of space. The beds were very comfortable and I enjoyed a lovely nights sleep.

The restaurant / brasserie was advertised as "unpretencious" and this was certainly the case. The food was excellent and you got a good hearty plate! The service was excellent and friendly. There was a wide range of food and wine - but not too much as to be overbearing - some restaurants have page upon page of choices which can be rather annoying.

A definate keeper for next time I am in the area.

  • Stayed August 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nedthewonderhorse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Jesmond Hotel

Property: Jesmond Hotel
Address: 34 Osborne Road | Jesmond, Newcastle upon Tyne NE2 2AJ, England
Region: United Kingdom > England > Tyne and Wear > Newcastle upon Tyne
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service
Hotel Style:
Ranked #74 of 82 Hotels in Newcastle upon Tyne
Price range (per night): $80 - $196
Hotel Class:3 star — Jesmond Hotel 3*
Number of rooms: 15
Official Description (provided by the hotel):
Welcome to Jesmond Hotel, a small hotel near Newcastle Upon Tyne with a personal touch. Whether for business or pleasure, our central location with its welcoming and relaxed atmosphere is perfect for visitors to Newcastle & Gateshead as well as the wider region. We pride ourselves on excellent customer care, giving individual attention to all of our guests and ensuring a very high standard of service throughout the hotel. The Jesmond Hotel is a small private hotel with 15 rooms and a welcoming lounge bar. The hotel is situated in leafy Jesmond, with excellent transport links to nearby Newcastle city centre and within walking distance of the shops, bars and restaurants of this elegant suburb. The hotel is staffed 24 hours a day and our bar is open until midnight if guests require. Free parking is available on a first come first serve basis (Permits given on check-in) ... more   less 
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Also Known As:
Jesmond Hotel Newcastle Upon Tyne

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