We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Payments made by partners impact the order of prices displayed. Room types may vary.
Nearby Hotels
Reviews (1,140)
Filter reviews
1,140 results
Traveller rating
461
422
173
57
27
Traveller type
Time of year
LanguageAll languages
More languages
Traveller rating
461
422
173
57
27
Show reviews that mention
All reviews football stadium harvester restaurant alton towers stayed here the sofa bed beans the breakfast area football match yogurt free wifi family room breakfast was included air con minute drive plenty of parking would stay again good nights sleep
Selected filters
Filter
Updating list...
6 - 11 of 1,140 reviews
Reviewed 16 October 2020 via mobile

Stayed here during (Scottish) October holiday for a midweek family break to Alton Towers. The hotel is about a half hour drive to the park.

This is a budget hotel (£104 for two nights) however generally ticked the boxes. The hotel is next to Stoke City's football stadium and there is a Harvester restaurant a stone's throw away.

Overall fantastic value and a clean simple hotel. I
couldn't however understand the very limited breakfast that must be collected and taken to your room. It is perplexing that a restaurant next door has a full menu with sit-in service yet the hotel breakfast is very limited and takeaway only.

We would definitely stay here again though during future trips to Alton Towers as it is ideal after long tiring days at the park.

Date of stay: October 2020
Trip type: Travelled with family
1  Thank Rumbletum-family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 October 2020 via mobile

Stayed at this Holiday inn Express, Stanley way trentham lakes 2nd October to 4th October. 3rd floor.
Also met friends here on the Friday night and they stayed one night as were all travelling Alton Towers together next day. Very convenient stay for Alton towers, seemed busy. Welcoming on reception, quick check in and pleasant. Informative about room/amenities and breakfast, so listen up lol, as there’s no info sheets/books in rooms (covid measures I expect).
Rooms were basic but clean , after all this is a budget hotel. Nice big shower and adequate lighting in room. Had get a toothbrush from reception (they offer complimentary items like this if forget, nice touch)
Only gripes were the heating/air con in these rooms take a lot of fidderling with and are not the best at all. Struggled keep heating on.
Also tip to management for the bar, use branded glassware or atleast decent lager glasses with widgets, flat lagers served and at £4.50 a pint you want perfectly served as a minimum. (I often think hotels like this lack in the bar training side in regards to perfect serve etc)All in all though staff all friendly & was a good experience.

Date of stay: October 2020
Trip type: Travelled as a couple
Thank J3300
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 September 2020 via mobile

Stayed here for 2 nights as visiting Alton Towers. Rooms were a good size and were clean. Beds were comfortable with quality bedding. Breakfast was really good considering grab and go due to covid. Staff have a good system in the morning. Reception staff and breakfast staff were friendly and helpful. I would recommend this hotel.

Date of stay: August 2020
Trip type: Travelled with family
1  Thank loughmyster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 September 2020 via mobile

We didn't even stay. Walked in, found out a standard room ment allocate on arrival. Me and my husband were allocated 2 single beds. Apparently the hotel was full. Went to the room which was outdated and need of modernising. It felt and looked cold. I decided to look up the hotel in regards to it apparently being sold out. The official website showed double rooms and an executive room as being available, and also on booking. com it showed plenty of rooms available. I rang up and asked if we could pay to get swapped seems as it says they have room. This is where I was informed it was standard practice to oversell the hotel due to no shows!! There were still no double rooms available only this twin room. Then I asked about the supposed spare executive room that was available only to be informed that that room didn't even exist.

I decided at this point to I didn't want to stay in the hotel any more as personally found that appauling standard or not.

We went to reception to state we would be leaving no one even bothered to ask why or what the problem was.

Ended up at premier Inn for cheaper. Nicer hotel and we got a double bed.

So heads up, don't expect to get the room you book and don't even expect to get a room at all of they are over selling.

Date of stay: September 2020
Trip type: Travelled on business
Thank shewolfmegadeth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 September 2020 via mobile

Arrived at the hotel at 2.30pm and was told check in wasn't until 3pm but the room still may not be ready then so to come back after 3pm and ask......when we went back at 3.30pm the receptionist took a short while to find out if our room was ready and when I queried the 3pm check in she said they were short staffed so running behind.
The room was sufficient, smaller bed than usual but still a double so fine.
Breakfast was an absolute shambles, we were told at check in we would need to collect a grab and go bag which was fine, but the next morning the girl at the desk for the bags said it had all gone to pot, they had ran out of croissants and bacon and had let everyone into the breakfast area because it got so busy, which meant there were a lot of people in a confined space touching everything like a normal breakfast buffet - not ideal generally but especially not with the current corona virus issue. We went into the area to look and there was cereal and milk only, and busy, so we left it and paid for breakfast again elsewhere.
Location is good for the journey home as you are literally on the a50.

Date of stay: September 2020
Trip type: Travelled as a couple
1  Thank barclay116
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
View more reviews