Booked 8pm this evening for our family of 4. Arrived around 7.50pm and were told that our table was just ‘finishing up’ and would be ready soon, take a seat in the bar and we would be called shortly. The bar seats weren’t plentiful meaning we stood by the serving/till area whilst the waitress sorting drinks for the restaurant never lifted her eyes to acknowledge us. Eventually someone came and took our drinks order, when we asked for them to go on our dining bill we were told that they don’t do tabs? Despite lots of empty tables we still had to wait a while to be shown to our table, and told that our waitress would be along soon to take drinks orders. After about 15 minutes our waitress arrived, we ordered drinks & menu choices (starters to share and a main each) and were informed that the scorpion sauce was not available. Starters were ok. Main meals arrived within good time but I don’t know how long they had sat on the counter before coming to the table because the chips for each meal were cold and my main chicken sandwich was stone cold. No one came to check on our food and we managed to mention our concerns to the drinks waitress. She did offer to replace it but I declined as by this time we didn’t want to wait another 30-45 mins for a replacement. When our designated waitress came to clear the other family members plates we were shocked that no mention of any dissatisfaction was acknowledge, or spoken about. We first dined here in February 2018 and had an equally lukewarm meal, which was deducted from the bill as this evenings was. I have to say that this is a relatively new restaurant and eating venues are popping up all over the city, unfortunately ‘good’ eating venues are few and far between and this is not one of them. We won’t be back.