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“Someone's having a giraffe”
Review of Great Shakes

Great Shakes
Ranked #3 of 3 Dessert in Wells
Price range: USD 0 - USD 8
More restaurant details
Restaurant details
Good for: Child-friendly
Dining options: Outdoor Seating
Description: We Specialise in over 50 types of Milkshakes, healthy Fruit Smoothies and Freshly Ground Coffee. With a video Jukebox, free Wifi and an awesome seating area for friends to gather!
Reviewed 8 July 2018

At my expense. Cocktails are afront to those who enjoy the odd one. Staff haven't a clue. Unhigenic toilets. Couldn't even dry my hands. Never again.

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    • Service
Thank 578allanb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1 - 5 of 27 reviews

Reviewed 20 August 2017

You are never really welcomed here.
We try and support it as it's local, but it's gone down in standards.
Doesn't feel clean as you enter and the staff are grumpy

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Thank Jane B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matthew H, Owner at Great Shakes, responded to this reviewResponded 7 September 2017

Hi Jean,

I am very disappointed to learn of your experiences, but we also appreciate your comments as its always good to hear things from a customers point of view.

Just to start, our hours do change depending on the time of year, during School Holidays we open 10am - 5pm and during Term Time we open 2pm - 5pm. We have analysed the sales figures and these times best suit our business model.

I personally work at Great Shakes almost every day and am surprised you feel you are not welcomed. I always welcome every customer through the door with a "Hello" of some sort. If this hasn't happened, then I will make sure the staff are still aware that this is something that MUST be done! As for grumpy staff, I don't understand. We are ALL very bubbly staff!

We are mid-refit at the moment, being a low turn-over shop we can only do small things at a time. currently we have 2 of 5 planned seating areas complete and 50% of our new wall coverings complete. We are hoping to have it all done by the end of the year so that before 2018 we can fully re-decorate the shop. I don't believe it is dirty, just very used, something we are fully aware of.

Please contact us, we would love to speak to you and listen to any ideas you may have. Maybe talk about your concerns and it would be great to offer you a milkshake in return.

Kind regards

Matt

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 July 2017 via mobile

You can choose a shake made from your favourite chocolate bar and add cream and marshmallows. Drink in or take out. There is a little art gallery next door so you can pop in there whilst waiting for your shakes!

Thank JoD564
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 November 2016 via mobile

Such a vast range of milkshakes, and they will add anything and everything you fancy! Prices aren't half bad for both the quality and quantity you get.

Thank Group4224
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 October 2016

the shakes are delicious, and such a range too, a bit on the expensive side though, but definately worth every penny!

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    • Service
    • Food
Thank DebDicknRob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matthew H, Owner at Great Shakes, responded to this reviewResponded 15 October 2016

Hi and thanks for taking time to write a review!

Were very pleased that you enjoyed your milkshake and that it was "worth every penny"! We really do try our best when it comes to tingling those taste buds and on this occasion it seems like we really did!

Unlike any local chain we use real Ice Cream and fresh locally produced milk direct from the farmer. These do come at a price, but in comparison our milkshakes are still cheaper than any of those chains which we are really pleased about!

We also do have a loyalty scheme where you receive 10% back when you use our ShakesCard. Next time you're in, ask to speak to me and ill give you more information on how they work.

We hope to see you soon as we do know that now you have tried the delights that we produce, you won't resist returning! :)

Matt

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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