Have stayed here 5 or 6 times before visiting son at University.
Previously pretty good, well organised, competent.
This time complete shambles.
Kept waiting for 30 mins in the heat while they try to find somebody to open the till so we could check in. He will be back in 5 mins, eventually 30. No meaningful apology. Common sense would be to give us the key and let us relax instead of cluttering up the bar.
Breakfast excruciatingly slow- really 25 mins for simple bacon sandwich and then forgot the toast. The other order was cold left to congeal for 10 mins I guess.
Basic message is that they don't know what they are doing.More