I often wonder if the bosses and managers of big concerns like House of Fraser ever get to read the comments and the criticism therein of their in-house catering outlets! I think not otherwise something would have been done about them and this one in particular.
In Meadowhall yesterday and just fancied a few bitings of some sort after a less than brilliant late lunch/early dinner the other side of Sheffield. Popped into House of Fraser after seeing a poster for a salad dish at their entrance that looked quite nice. Found this Cafe Zest tucked away in a corner and immediately thought that it was hidden away for some reason! Anyway, looked deserted with just one assistant cleaning the serving area and lots of empty display cases and barren customer seating. Asked the assistant what time they had closed, thinking it must gave been some time ago and the reply was that they were open still for another 75 mins!
So what had they got at this time - very little, it appeared. No salads, sandwiches and just a choice of two cakes to pick from and drinks. I suppose that there were packaged biscuits etc as well but didn't notice them. Chose hot chocolates and a cherry topped chocolatey piece of cake for us to share.
Apart from the very pleasant server/cleaner, nothing deserved writing home about. The hot chocolates were hot but not piping hot as we prefer. The flavour was not really nice at all but we couldn't really identify what was wrong. Just not right! We have drinks made with Cadbury's hot chocolate powder every night and look forward to them but we'd never have them again at Cafe Zest. The cakes seemed old and were pretty tasteless. We like chocolate cakes but the cherries were an awful addition to a rubbish "treat".
The Loyalty card given was straight in recycling when we got home as we would never go here again. House of Fraser, you need to sort this place out! Reading these posts, it us obvious that many find Cafe Zest pretty hopeless and it reflects badly on the store as a whole.
Would have given it a terrible rating but the server was very nice!
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