My partner booked the Mallard Suite for a birthday treat for me. Thinking we had booked and payed for the best room in the hotel, we were sorely mistaken.
Although at first glance the suite looks impressive, it certainly is not. Its so dark and gloomy a real problem with lighting and very dusty and tired. The bathroom fittings were all covered in water marks, and the wooden bath and sink just slimy and disgusting. Apparently this is the only room not to have had a refit. Again reception were not surprised in the slightest with our comments.
Do not book this suite if you expect any peace and quiet or a good nights sleep. The hotel are well aware of the problem with constant banging and noise day and night and hardly batted an eyelid when we complained a few hours after checking in.
Woken at 3am and then 5am by some sort of trolleys above the room. Worst Malmaison we have stayed at.
Only saving grace was the delightful restaurant and staff.
The manager has been in contact and a full refund given. This was nothing but a ruined weekend and disappointing experience on what was a special birthday to relax and much needed time to recuperate.More
- Free Wifi