I have lived here for a few months as I relocated from Germany to England and for a quick stay this hotel is tolerable. I have stayed in better and worse places.
The frustration comes from a stay more than 5 days, and the challenges and headaches come from relying on Hotel services. The staff are friendly without a doubt and there are few faces that brighten your day, but the management is useless. I know that may seem harsh, but the staff can only apologize so many times. The front desk clerks, restaurant staff, and general staff are warm and friendly and are nice to interact with after a long day in the office.
I have routinely stayed long term with hotels for the better part of the last 12 years and I must say, this is the most difficult of places to deal with. Let me recap a few points that may make you think twice about your longer term stays.
Don't expect to be taken anywhere near Reading City Center after 7am and before 11am, as the hotel taxis are not allowed to venture into these areas. Since I am working in this area, I routinely have to walk, wind, rain and snow to where I need to be. I have talked to the managers several times about having some of the Reading black cabs on standby in the event they are needed by guests and I was told I could go get the numbers myself. Disappointing, as I thought I was the guest.
Another problem is the hotel laundry, as I need to carry a bottle of Febreze with me due to my clothes smelling of smoke. I actually complained about this once, and it just so happened another gentlemen was complaining about the same thing, so I am not crazy. They are quick to pick up the laundry and return it same day, but don't expect it be as clean as what you do at home. I have got around stains remaining in my shirts or pants by treating them before I have the laundry picked up. This helps, but is not perfect. As i am a long term resident, you would think, they would replace laundry bags and sheets once I've sent my laundry out....well again, this is a "no" as I usually have to ask for them.
Room service, well this is difficult, as the young lady who took care of my requests stepped away for training. Now, sometimes I feel the only way my meal will arrive as ordered, is if I send a written request, and oh how I hope to receive all the needed items to eat my meal. There are a couple of exceptions to this rule, but as mentioned earlier, there are some that brighten the day, and a few reside here as well.
If you like the rooms cold at night so you can wrap yourself into blankets and sleep well, you again will be disappointed. I've complained several times that the heating and cooling in the room do not work correctly. You will go to bed, cozy and relaxed, only to wake up once or twice during the night to turn the heat off as you are now laying in a puddle of sweat. It seems that it shuts itself off sometime between midnight and 5am. As I mentioned earlier, I've complained about this several times, but i still have this problem. They have not even offered the courtesy of changing rooms.
I ask myself why I continue to use this service knowing how bad it is, but the convenience outweighs the problems. I have learned to work around their deficiencies by using febreze or stain lifters for the clothes. I keep additional condiments, salt & pepper, and silverware in the event they will leave this off the tray. I pick up a hotel cab before 6:30am every morning so I don't have to walk as far. I could change hotels, but I enjoy the western style accommodations. This is also a preferred hotel by my company, but I'm trying to get that reconsidered.
I don't normally complain about the service, as it is usually taken care of when I mention it to the staff, but this hotel seems to be different. I was advised by one of the staff to add my review to this sight as we were discussing the heating and cooling problem in the room not being resolved.
I guess it is bad, when a companies own employees are advising you to add reviews because this is the only way a guest will be taken serious.
- Official Description (provided by the hotel):
- The contemporary Hilton Reading hotel offers a warm and inviting atmosphere, just a 4 minute drive from Reading's historical city centre, the River Thames and the famous shopping centre, The Oracle. The hotel is situated on the Kennet Island Development just of the A33 and is within walking distance to the Madejski Stadium. Reading train station is only 4 minutes drive away and Heathrow Airport is a 25 minute drive.All of the spacious, air-conditioned Guest Rooms and Suites at the Hilton Reading hotel have been tastefully decorated and feature wired and wireless internet access, the latest in audio-visual technology, a large, ergonomic desk and comfortable Hilton Serenity® beds.Dine in the stylish Larder Restaurant, which offers a combination of local and international dishes with both modern and traditional influences and finish your meal with a cocktail in the relaxing Bar K. Tone up in the complimentary 24-hour Livingwell Health Club featuring Livingwell by Precor gym equipment, a heated, indoor swimming pool, sauna and a dance studio for a variety of fitness classes. Celebrate or hold a business function at the Hilton Reading hotel which features 8 flexible meeting rooms and a large Ballroom catering for up to 400 guests. ... more less
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- Also Known As:
- Hilton Reading Hotel Reading