I booked two rooms with my saved up priority points for my family for my birthday.
Check in went smoothly and service seemed good. The two rooms were on separate floors as one was a double and the other a twin with two double beds. The double room was fine though the mirror had a large crack in it.
The main issues were with the twin room. Lighting in the rooms is not good and one of the main lamps had no bulb in it. After having a bath the water didn't drain away then water started flowing out of the back of the toilet. We basically had to change rooms 5 times due to water/sewage issues and broken lights. Compensation was breakfast in the restaurant, the food on offer was fine but lacking in choice and not worth £15-20. The hotel is designed to look upmarket but on closer inspection there are broken lights, damaged chairs, broken mirrors etc. Even the basics like towels are awful, they need to invest in new or at least use fabric softener.
Overall very disappointed and will stick with hiltons in future.
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