We booked a spa day at the Crowne Plaza Nottingham as part of a hen weekend. There were 17 of us all together and we were told to get there by 10 and lunch would be at half 1. Although a few people arrived on time a few of us turned up slightly later after getting a bit lost. As a resulted of this instead of being greeted with a glass of champage as stated as part of a package we were all greeted by a moody member of staff and told to go to a certain room and wait there.
Although I did enjoy my massage as part of the spa day, the rest of the day was awful. We were told to wait in a conference room which had no windows and was stuffy to wait for our treatment. No refreshments or champagne was supplied until nearly all the treatments were over (and we had to ask for this).
We all had to pay extra to use the spa facilities and this was also a waste of time as after 10 minutes sat in the jacuzzi yet another moody member of staff rudely told everyone in the pool to "get out now" because swimming lessons were about to start. (and wouldn't be finishing until our lunch was being served). So apart from sitting in a jacuzzi for a few minutes surrounded by screaming children most of us didn't get to use these facilities.
The lunch was nice although not worth the £8 extra for a sandwich, a few fries and a drink.
Even trying to leave the carpark we were met with a rude lady on the intercom telling us we had to get our ticket validated in the spa (which we already had done). When we tried to explain this and that she had just let out another part of our party two cars in front she then hung up and refused to answer the intercom.
All 17 members of our party are over the age of 25 and sensible. We had come for a relaxing spa day to end the weekend and was greeted by rude staff throughout our day.
Although the hotel might look like a 4 star in appearance it does not reach the 4 star standard you expect in customer service. I am just thankful that we chose not to stay at this hotel for our weekend.
Even prior to our arrival we found that the manager of the spa was very rude and it wasn't really much of a surprise that she was rude to us when we arrived either. I certainly will not be recommending the Urban Rooms to anyone.
- Official Description (provided by the hotel):
- Crowne Plaza Nottingham is one of the most stylish hotels in the Midlands. In the City Centre nearby many Government offices, both Universities, the Queens Medical Centre and Casinos, Crowne Plaza Nottingham has air conditioning in every bedroom plus an indoor swimming pool.Close to East Midlands Airport and the city centre attractions and shops, we have 210 bedrooms including flat screen TV's, mini bars and laptop safes (in most rooms). In addition we have a choice of bar and dining options, a leisure club and our own 600-space car park with direct access into the hotel. As the East Midland's No1 Conference and Meeting venue we offer 17 excellent rooms from a Boardroom for 6 to a conference for 400 including your own dedicated conference partner, use of Workbase and the services of our own in-house technician with the latest audio visual equipment with wireless internet access. From ancient to modern, Nottingham is the home of Robin Hood and Paul Smith, combining history with style as the East Midland's premier shopping City. Our sporting heritage is unparalleled too with Trent Bridge cricket club, 2 football teams, The National Ice Arena, Nottingham Castle and the National Watersports Centre, only a few of the great places to visit in Nottingham including the renowned nightlife. In accordance with English law this hotel is now non-smoking throughout. ... more less
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- Also Known As:
- Nottingham Crowne Plaza