We arrived to find a bag of rubbish in the double bedroom wardrobe. No bin in that room or in the family bathroom. The first time we cooked a meal we could not find a knife that actually cut anything then on getting the plates out we found two of them had been put back unwashed! We rewashed all the china! I had to re-hang the curtains in the twin bedroom. They had come off the runners & had been left.The washing machine did not spin, the fridge froze anything put on the bottom shelf. The front door is not stable. The wind rushes through it & one push & it will fall down. Some window frames were fragile. I reported all this to Gerald Meyler, the agent & left a note for the service agent. Nothing was acknowledged or apologised for! Very rude & not customer friendly! Not surprising though, I asked for an acknowledgement of my final payment twice, no response to that either! Pity, the house is perfectly situated & tastefully furnished.
Location was great -walking Distance from the City Centre could see the castle and museum from the back door.
In a quiet cull de sac, very clean plenty of room for us and all 3 children- all basic needs catered for great base to explore from (little bit tired in places but nothing that effect our stay)
Booking was easily done and information sent was clear and helpful
Would defiantly book again when we visit again
What a lovely town house right on the river Ouse.Just a 15 min stroll into town along the river path.
Realy clean,nicely furnished and great views of the river from the kitchen,lounge and main bedroom.
Quite alot of stairs as it's 3 floors but my 81 yr old parents managed them .
Great place to chill and enjoy York.
We had a lovely family weekend here .Thanks
Lovely clean townhouse. Excellent location as you are close to city centre and all the attractions. Great views of the river.
There is nothing wrong as such with this house but there are lots of minuses that could be easily rectified.
● about 15 minute walk from town
● quiet street
● good sized property, plenty of space
● no hairdryer
● both towel rails in the ensuite were hanging off
● needs redecorating as lots of marks on walls and ceiling
● hard cheap mattresses
● no curtain linings in the master room and room 4, so very light.
A welcome pack would of been a nice touch eg. Bread, milk, flowers etc but the cupboards were bare
The manager took a few days to reply to my emails (I'm just impatient) to find out if there is a cot available as nowhere stated there was one. There is a cot, highchair and Stair Gates.
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