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“Charming Hotel close to York Centre”

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Middlethorpe Hall & Spa
Ranked #2 of 47 Hotels in York
Certificate of Excellence
Reviewed 19 October 2017

A charming hotel but a little tired , needs some TLC. Staff are all wonderful very friendly, efficient and helpful, gardens are beautiful and interesting.
Having stayed at Bodysgallen another NT hotel I was expecting Middlethorpe to be of the same standard but it isn't and that's only because the furnishings and decor need attention. The bedrooms are very clean and comfy but again need attention. However whatever needs doing must be sympathetic and not lose the charm of the place.
The food in the restaurant was also very good.

Room Tip: The rooms in the courtyard are very acceptable.
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  • Stayed: October 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
2  Thank trefanel670
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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57 - 61 of 1,379 reviews

Reviewed 16 October 2017

For a hotel that prides itself on service we were surprised at the inattentiveness of staff in the lounge. The hotel is very comfortable with plenty of space to sit. The rooms are very well fitted out although we only found the bathrobes in the bottom drawer of the dressing table on our last day. The stairs to the second floor are at an angle which is interesting in high heels. There is no bar in the hotel so for pre-dinner drinks we waited in the lounge for someone to take our order. On three occasions we were ignored despite other people being attended to. We had to go and find somebody. We had to wait 20 minutes for somebody to come to serve us afternoon tea. Again we had to find somebody. We received no apology for the delay. There did not appear to be anyone in charge making sure all was well. They seemed oblivious that there was a problem. However the tasting menu with the matched wines was heavenly, as were the evening meals generally. An excellent chef. Breakfasts were of a very good standard. Just a shame about the lounge service.

  • Stayed: October 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank ValerieandBarry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Middlethorpe, General Manager at Middlethorpe Hall & Spa, responded to this reviewResponded 22 October 2017

We are sorry that at the time of your visit the service in the Drawing Room was unusually not as efficient as it should have been and we have discussed your comments with the restaurant team to maintain high standards at all times.

We are pleased that on the whole you enjoyed your visit and especially your dinner experience.

We hope that you will return.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 October 2017

We'd planned a short break in York and chose to stay outside the city in a quiet, spa hotel.

We stayed in one of the courtyard rooms which was very comfortable, decoration a little chintzy for our taste but in keeping with the style of the hotel. Couple of negatives: TV signal was hit and miss. In the bathroom the shower screen was fixed to the bath so we got a cold blast of water while turning on the shower. No tea & coffee in the room but you can order a tea tray if you want it. Bed was comfortable and we had a good night's sleep.

We didn't have dinner at the hotel but did have drinks and a game of chess in the drawing room. Service for us was good with canapes and snacks served with our drinks. Breakfast was served quickly and good portions!

The village is just a short drive away with at least three pubs so if you don't want to eat at the hotel there are other options.

We used the spa facilities - pool was a bit cool but Jacuzzi and steam room were good. Not many people around while we were there and not much seating, so that may be a problem when it's busier. We had booked treatments and they were fabulous.

All of the staff in the hotel and spa were very helpful and friendly.

  • Stayed: October 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank ZweiDrifters
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 October 2017

My wife and I and two friends spent two nights on a Dinner B&B basis. We had a very warm and friendly greeting on arrival and our rooms in the Main Hotel were comfortable and well furnished. My wife is allergic to feather pillows and these were replaced without any hesitation.
The per prandial drinks and canapés were served in the lounge and the service was efficient and friendly, as was the service in the Dining Room.
We had a very pleasant stay and were made to feel very welcome and relaxed in a Country House environment.
Thoroughly recommended

Room Tip: We chose to stay in the Main Hotel and were very satisfied. Nice views of the grounds and surroundin...
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  • Stayed: October 2017, travelled with friends
    • Value
    • Rooms
    • Service
Thank 707dennis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 October 2017 via mobile

We were looking for a short stay in the York area and booked Middlethorpe Hall on a bed, breakfast and evening meal basis.

Check-in was quick and efficient and we were shown to our accommodation which was a 70 yard walk from the main hotel. Lovely cosy sitting room with open coal effect gas fire and comfortable furniture. Main bedroom, small second bedroom, kitchenette with tea and coffee making facilities, sink and refrigerator. Small bathroom with hardly enough space to place toiletries, etc. Great shower but you get a cold water shower trying to adjust the water temperature at outset.

Care needed over the steps between the landing and sitting room and bedroom - especially if you want to get up to use the loo in the night. Overall though very comfortable excellent accomodation.

Short walk to main hotel OK if weather fine.

Spa. Have seen better. Small slightly chilly pool, not much seating and cosy steam room maximum 4/6 people if you know them well. Changing facilities basic. Not sure why anyone would pay to be a member. Only used once as not what we have been used to at other places.

Pre-dinner drinks in the bar. Could be difficult to find somewhere private to sit for two people. First night we went down at 7:30 for a drink with meal booked for 8:00. By the time our drinks arrived we still had most of them left by the time we were called in for dinner. On the second night we went to the bar at 7:00, for 8:00 dinner. After 20 minutes wait we still hadn't ordered so had to catch the eye of the manager to get that rectified.

The bar staff are excellent but we felt that they were short staffed which caused some issues. Tables were not cleared immediately someone left and it could take a while to order and get served. Evening 3 perfect.

Food was excellent as was the service in the restaurant. We would like to specially mention Roxanne who served us on each evening who is a credit to a hotel that has only excellent staff.

We felt that we would not want to stay more than 3/4 nights due to the number of dishes available on the menu.

Breakfast service was generally good but you had sometimes to ask for the water jug to be refilled when empty. It is these little things that need attention to make an excellent hotel faultless. Food at breakfast good although over cooked eggs did arrive on one morning.

Checkout was smooth and efficient.

Stayed: October 2017, travelled as a couple
2  Thank nedlop2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Middlethorpe Hall & Spa

Address: Bishopthorpe Road, York YO23 2GA, England
Region: United Kingdom > England > Yorkshire > North Yorkshire > York
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in York
#1 Romantic Hotel in York
#1 Spa Hotel in York
#3 Family Hotel in York
#3 Business Hotel in York
Price Range: $205 - $619 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Middlethorpe Hall & Spa 4*
Number of rooms: 30
Official Description (provided by the hotel):
Now part of the National Trust - all profits donated to the charity. Overlooking York Racecourse, Middlethorpe Hall is close to the city of York yet enjoys 20 acres of its own peaceful gardens and parkland. It has an award-winning restaurant, the Oak Dining Room, and a heavenly spa with swimming pool. Decorated in traditional country house style, Middlethorpe is furnished with antiques and fine paintings consistent with the period of the house. Beautifully appointed bedrooms are located in the main house and the 18th-century courtyard. ... more   less 
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Also Known As:
Middlethorpe Hall And Spa
Middlethorpe Hall Hotel York
Middlethorpe Hall York

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