We stayed one night in a superior room,however I did double check with reception after seeing the room that we had in fact got what we had booked as it was expensive for the quality and condition of the room.
The room is basic, with a large bed which is quite low,there is a dressing table/work top which has seen better days there is a television and a mini bar filled with extortionately priced Pringles and soft drinks. Our room had a sofa too which was poorly upholstered and we did notice that something had been spilled on the dressing table at some point and the liquid had run all down the wall and stained it,it looked scruffy.
The bathroom is bright and roomy with a good power shower (no bath) and an extra raindrop shower head. The toilet is located separately as you enter your room but it is very very small.
We had a night out in York and on our return decided to have a nightcap in "the 24 hour bar".
There was nobody at the bar and the only staff on the reception (night manager and receptionist both male) just stood there looking over at us, not making any attempt to come over and ask if we wanted serving,in fact I had to call him over and ask why the bar looked closed when we had been informed at check in that it was a 24 hours bar.
All the spirits had been removed and all the beer taps had been dismantled and were soaking in a nearby glass.
The very small bottles of beer are more expensive than even the most up market bars we have drank in so we opted for tap beer which was slightly mote expensive but better value for money.
The man didn't have a clue he started to put lager in bitter glasses till we pointed this out, in fact as a licensee I could see that he had had none or very bad training in how to serve drinks. they were all served flat and I even offered to show him how to serve.
Two gents came in and wanted coffee to be told the machine was off so they left,
then a party of about eight people arrived and he couldn't cope, they were unhappy that there were no spirits available as some of the men wanted brandy and a couple of the ladies wanted vodka and gin, during this time the "manager" was just running backwards and forwards not doing very much at all.
Then some gents from overseas ordered bitter and it was served so flat it was embarrassing they were actually pointing out the lack of a head on the pints, then he needed change again and had to run over to reception then when even more people arrived the "manager" had to jump behind the bar to help out and he wasnt any better at pulling pints and then he had to run over for change again it all seemed very Basil Fawlteyish.
Novotel could at least make sure their staff are trained in all aspects of bar/reception if they are expected to cover.
The bar here, isnt the most inviting place to be honest and the lack of skills and interest shown by these two individuals (not once did they smile or try and make conversation) sums this hotel up in a nutshell.
This hotel would be low on my list of places to stay when we visit York again.
- Official Description (provided by the hotel):
- Enjoy 4 Star, Family Friendly service at the Novotel York Centre. Situated close to the celebrated historical City walls and only a short Riverside stroll from the centre. Novotel York is the perfectly located for exploring the historic and cultural delights of the city as well as its shopping, restaurants and bars. Relax with a drink in our stylish bar or our outside terrace while the kids have fun in our indoor & outdoor play areas. Car Parking is available from £13 per night. ... more less
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- Also Known As:
- Novotel York Centre Hotel York
- Accor York Centre
- Hotel Novotel York
- York Novotel