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“This place is a dump”
Review of Red Chilli

Red Chilli
Ranked #261 of 955 Restaurants in York
Cuisines: Asian, Chinese
More restaurant details
Restaurant details
Good for: Groups
Dining options: Dinner, After-hours, Breakfast, Lunch, Delivery, Reservations
Reviewed 8 October 2017

I wished that I had read the latest reviews before visiting this dump. Poor service, surly staff, greasy bland food and they have the nerve to say that there is no service charge! Avoid this apology of a restaurant at all costs, particularly as there are many good places to eat in York.

    • Value
    • Service
    • Food
Thank Colin B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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61 - 65 of 616 reviews

Reviewed 5 October 2017 via mobile

And 1 out of 5 is too high!

4 people for the set lunch menu.
12.15 arrived
12.25 ordered
12.50 Approached by member of staff advising that because there was a prebooked party that had just arrived (yes 3/4hr AFTER us) our food would be another 30mins!
Why didn’t she tell us this on arrival?
Given they were prebooked, couldn’t the restaurant have planned for this?!
13.05 starters arrived (well all 4 over a 10min time period)
13.20 still waiting for mains, despite having told the staff that we really needed to hurry as 2 of our party were in meetings.
13.30 one of our pastry had to leave for meeting.

On being presented with the bill, they had charged us for x4 set meals. We refused to pay for all 4 given their slow service meant one of us didn’t get the main! She the re-presented the bill charging us x3 and the full price for 1 starter! Arrogantly wouldn’t even acknowledge the poor service she had given.

Never have any of us received such dreadful service! They even turned over 12 people away (coming in 2s and 3s) while we were there! The restaurant was no more than 1:3 full!

Overall, disgraceful service, tepid food at best. Do not go here! There’s plenty of nicer restaurants a short walk away, trust me it’ll be worth the walk!

Thank KSMI3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 October 2017

Having arrived just before 8pm for our pre-booked table, we were advised that they "couldn't find our name on the list". At that point, we should have left - instead, we were told to sit in the waiting area, as our table was being prepared. My son explained then that he is allergic to sesame, and was assured that this wasn't a problem. During the next 40 minutes, we were repeatedly told that it would only be another couple of minutes until our table was ready... Having eventually been seated, we had to ask 3 times for someone to take a drinks order; then only one of the drinks arrived! After reiterating that my son is allergic to sesame, we ordered and waited. And waited. Another 30 minutes went by... we still hadn't been served our drinks and the soup still hadn't arrived (although we had asked several times). We were finally served our greasy, bland main courses just before 10pm. Twenty minutes later, my son had a violent allergic reaction; even worse than his previous reactions to sesame (swollen throat and breathing problems, coughing, large red lumps on his skin, etc). Having been insulted by the manager's offer that we could have a "goodwill discount of 10%, because of all the problems (as the restaurant was so busy!)", we left to get my son's allergic reaction sorted urgently. The most awful experience - avoid at all costs.

    • Value
    • Service
    • Food
2  Thank 725JEF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 October 2017

We were recommended to try this restaurant and were not disappointed one bit. Apart from superb food, the service is first class and prices are very reasonable. What more could you ask for!

    • Value
    • Service
    • Food
Thank Deckchair1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 October 2017 via mobile

Ate here with a group of friends. The food was outstanding. We had the buffet menu. Would suggest that you order for less than the number of people you have as you get an enormous amount of delicious food

Many Chinese people eating in the fantastic restaurant. Will certainly eat in here again

You will definitely need to book a table

Thank Tracey G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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