First time I have visited Norwich and got a great deal for bed and breakfast for me and my fiancée. Due to Covid it was a bit strange but the hotel handled it very well it was a bit slow checking h in but that was fine as there was a few of us at the same time. The room was very clean, tidy and comfortable. The staff very helpful and friendly. The evening meal was very good. Breakfast was handled extremely well under the circumstances and the food well cooked and piping hot. Again the staff were brilliant. Would be happy to stay there again and hopefully will do in the not too distant future

The hotel staff were excellent, Friendly, Helpful and covid safety aware. The hotel was clean and well maintained, they had put good Corona virus measures in place and I felt comfortable and safe. (The outside of the hotel adjoins the David Lloyd leisure club which was extremely tired and tatty but don't let that put you off,) The hotel is just off the city ring road and made an excellent base for going out to explore Norfolk.

First of all I have to say the staff were lovely. Polite efficient and responsive. Sadly though, the place was a metaphor for this country. Tired, falling to bits and a bit tacky.

Two nights we stayed. The room we were first given had a hole in the bathroom floor and the net curtains were brown in places. So we moved and the new one looked like someone has been skating on the dressing table. The paint was chipped and scuffed here and there. But hey, it was better. Inevitably however, the room key stopped working and the toilet bunged up.

I thought the place was quite clean but my Wife smiled and said ‘its superficial’ pointing out the dust on the switch casing and the sticky threshold between the bedroom and bathroom.

The breakfast was served quickly with a smile. But the sausages came from the sausage factory, the bacon from the bacon factory and the scrambled egg from the powdered egg factory. (And obviously fried, boiled or poached weren’t available because that would be too near to fresh - likewise the case I guess for the absent tomatoes, mushrooms. ...... or anything else that could be fresh) so nothing much to go wrong there - or right for that matter.

And the whole system-built concrete thing sits at the bottom of an ASDA car park next to a derelict place that looks like a massive dirty, petrified igloo.

Would I go back. Well yes. Because the bed was comfy, the sheets were clean, it was cheap and I do superficial (unlike my wife). And mostly, I know that when things go wrong, which they inevitably will, the nice staff will be there to cheerfully put things right.

Nevertheless, my message to the top bid of Holiday Inn (uk) and it’s board of directors is: Not good enough guys. Knock it down. Don’t be superficial. Don’t be the Ryan Air of hotels.