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Traveller rating
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All reviews coach house garden house city centre conservatory restaurant separate building main building lovely hotel jacuzzi bath ten minute walk the ground floor comfortable bed plenty of parking executive room breakfast and dinner good size excellent stay free parking
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3 - 8 of 835 reviews
Reviewed 31 October 2020

My first visit to this hotel and it was very very good. We stayed in the executive room which was in the separate building and it was beautiful. Spacious room, huge bed, very comfy mattress and masive bathroom. Bathrobe, slippers provided. We dined both nights and the food was excellent. Lamb shank was delicious and fish and chips just perfect.

Date of stay: October 2020
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank ivagroves3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shellie Miller, General Manager at Best Western Annesley House Hotel, responded to this reviewResponded 6 November 2020

Dear Mrs Groves,

Thank you for taking the time to leave a review regarding your most recent stay.

I am delighted to hear you both enjoyed your time with us and were pleased with your room and dining experiences.

I do hope we have the pleasure of welcoming you back in the future.

Kind Regards,
Emily Maher
Duty Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 October 2020

I liked this hotel - it's in a good location, less than 10 minutes walk to the city - yet it was quiet. The ample and free on site parking provided was a real bonus, it was so nice not to have to think too much about where to leave the car - or what parking it might cost. The room was clean and the staff were friendly and welcoming. I would definately return to this hotel.

Date of stay: October 2020
Trip type: Travelled as a couple
Thank SimonB6223
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shellie Miller, General Manager at Best Western Annesley House Hotel, responded to this reviewResponded 26 October 2020

Dear Simon,

Thank you for taking the time to leave a review regarding your most recent stay.

I am thrilled to hear you enjoyed your time with us and were pleased with our location and parking facilities.

Thank you for your kind comments regarding cleanliness and the friendliness of our team, I will be sure to pass this on to them.

I do hope we have the pleasure of welcoming you back soon.

Kind Regards,
Emily Maher
Duty Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 October 2020

Ideally situated for a visit the City of Norwich. Situated a 10 minute walk from the town with plenty of parking. Rooms are in various buildings within the grounds. The buildings are old so floors are a bit uneven and creaky but that is all part of the character.
The breakfasts were really good with plenty of choice.
The bar area was cosy and the prices were comparable to pubs.
Evening meals were, again, well cooked and there was a good choice.
All the staff were friendly and helpful with anything asked of them. We will definitely stay here again when we next visit.

Date of stay: October 2020
    • Value
    • Location
    • Service
Thank 526clanger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shellie Miller, General Manager at Best Western Annesley House Hotel, responded to this reviewResponded 13 October 2020

Dear Guest,

Thank you for taking the time to leave a review regarding your most recent stay.

I am thrilled to hear you enjoyed your time with us and were pleased with our location. Thank you for your kind comments regarding your dining experiences and the friendliness of our team, I will be sure to pass this on to them.

We all look forward to welcoming you back in the future.

Kind Regards,
Emily Maher
Duty Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 October 2020

We thoroughly enjoyed our stay at this very conveniently located hotel - central Norwich is walking distance. Parking is ample. Being an older property our room was quite large which we liked. It was clean and comfortable. Although on a main road it’s not noisy and is quiet at night. The bathroom could do with additional shelving or a small cabinet in which to put personal toiletries. However there was a jacuzzi bath which was a nice bonus we did not expect. Two things really stood out for us (1) the staff and (2) the food. All staff were welcoming, courteous, pleasant and friendly as well as being professional in their work. Nothing seemed to be too much trouble for them.There was a very nice atmosphere in the hotel (2) the food was very good and nicely served especially the evening meal. Dishes are freshly cooked. We would gladly stay here again and certainly recommend this hotel.

Date of stay: October 2020
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank rich194949
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shellie Miller, General Manager at Best Western Annesley House Hotel, responded to this reviewResponded 13 October 2020

Dear Mr Dunn,

Thank you for taking the time to leave a review regarding your most recent stay.

I am delighted to hear you both enjoyed your time with us and were pleased with your room. Thank you ever so much for your kind comments towards our team, they all work extremely hard to ensure our guests feel safe and comfortable.

I do hope we have the pleasure of welcoming you back soon.

Kind Regards,
Emily Maher
Duty Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 October 2020

We stayed for a 2 night mid week weekend. The location for the city is perfect, just 15 minutes and you’re there.
Plenty of parking. We were in a ground floor room at the front, but very little traffic noise. The room was comfortable, and spotlessly clean, as was the rest I’d the hotel.Nice bar and lounge area.
Breakfast was good, with a good selection, and very hot!
The staff Wes all very friendly, and efficient.
Would definitely return and recommend.
Vey COVID aware.

Date of stay: October 2020
    • Rooms
    • Cleanliness
    • Service
Thank TOMASNorfolk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shellie Miller, General Manager at Best Western Annesley House Hotel, responded to this reviewResponded 5 October 2020

Dear Guest,

Thank you for taking the time to leave a review regarding your most recent stay.

I am delighted to hear you enjoyed your time with us and glad you were pleased with your room and our location.

Thank you for your kind comments towards our team, they all work extremely hard to ensure our guests feel safe and comfortable. I will be sure to pass this on to them.

I do hope we have the pleasure of welcoming you back in the future.

Kind Regards,
Emily Maher
Duty Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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