Hi, visited here yesterday 5/4/18 - around 4pmish. Our previous visit was last August.
The last time we came we notice a stinky smell upon entering the restaurant, sadly this time the smell was still there, so as you walk in you've got this strange stinky smell in your nose.
Anyhow, the waitress said we can sit where ever we want, it wasn't very busy , there were three members of staff and the female waitress was serving us, she bought us the menus, which were very dirty , we had to hold them with our finger tips,
However, the menu which was already on the table, was clean. I ordered from the lunch menu meal deal. I had the classic burger and fries, including a drink of lemonade.
my daughter had the butter milk chicken burger, and dirty fries, and a coke. My burger was ok, I didn't eat the bun, the fries were ok nothing special.
Her chicken burger looked nice, but as she was eating it she didn't enjoy it very much, as parts of it didn't look cooked. The dirty fries were ok.
The staff didn't seem interested in the diners, they were busy doing their jobs etc.,
The waitress didn't really come and check with us if everything was ok, even when we had finished nobody came to clear away our plates. We had finished our meal and were waiting about five to eight miniutes , for someone to notice and come over to us, so that I could ask for the bill, but noone bothered, so I got up and went over to the till to pay, they bloke at the till didn't even ask if had nice time, our bill was twenty pounds.
Overall, the service has gone down since my last visit, the dirty menus and the dirty
Salt and peppers pots are a disgrace, also they have mayo and ketchup on the tables,
I thought these sauces should be kept in fridges, and not at room temperature,
I got the impression that the staff didn't really care, how can an establishment in a nice part of Ealing have filthy menus, smeared with food residue and dirty salt and pepper ports.
Sadly I will think twice about coming here again, the food was very average, the service was poor, and the hygiene was poor,also have had better tasting burgers.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.