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“Unknown fee added to bill”
Review of Latymers

Latymers
Ranked #1,485 of 24,837 Restaurants in London
Certificate of Excellence
Price range: USD 10 - USD 19
Cuisines: Thai
More restaurant details
Restaurant details
Dining options: Reservations
Neighbourhood: Hammersmith / Fulham
Description: Promising a warm welcome and fantastic service, the Latymers is a much-loved pub at the heart of Hammersmith. As well as our authentic Thai cuisine, we’ve got a bunch of old favourites: classic cask ales, a great wine selection and a heap of board games just waiting to be played.
Reviewed 6 April 2018

Enjoyed meal until we received bill. The bill had a 10% service fee added which we were unaware of until receipt. When we called manager over we were advised the menu stated a 10% fee would be added. The only problem was the notice was on the absolute bottom of the page and was in such small print that a magnifying glass was needed. We were then advised this was standard practice in London. What rubbish! We have not encountered this to date at any other establishment including numerous pubs we have frequented. He did, however, agree to remove this fee but the damage was done. If the service deserves a tip I will pay it but I do not expect it forced on me. We were going to eat there again but not after this episode. Your forced service fee ruined what was a good meal. Shame
L. Chiasson

Thank 43lylec
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Latymers H, General Manager at Latymers, responded to this reviewResponded 10 April 2018

Hello 43Lylec,
We are very glad you enjoyed the meal and thank you for the words regarding the food. However, it is unfortunate that a good meal has been ruined by an unanticipated charge. As mentioned on the evening we do state on our menus that we charge a 10% service charge. This fee is totally discretionary. The fee - which is equally divided up between the chef’s, whom, have prepared your food, and, waiters and waitresses who have looked after you whilst you are at the Latymers - is a gesture of thanks and appreciation for the experience you have had with us. We do not force this charge on anyone, if someone, would not like to pay, we happily take it off. We are sorry this has marred your experience here.
Warm Regards,
Jonathan Ward

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (250)
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16 - 20 of 250 reviews

Reviewed 26 March 2018

Decided to check out Latymer's in Hammersmith and it did not let me down.
Pub has nice ambience and friendly staff, whilst restaurant area has lovely authentic Thai dishes with attentive service.
Definitely worth a try if in Hammersmith area!!

    • Value
    • Service
    • Food
Thank Amar24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 March 2018 via mobile

Couldn’t fault it. Staff were great, food was fabulous and the atmosphere was buzzing! Delighted we found it.

Thank Aoife T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Latymers H, General Manager at Latymers, responded to this reviewResponded 9 March 2018

Hello Aoife,

Top notch review, can not fault it!

See you again soon.

Thanks,
Jon

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 March 2018 via mobile

This is in our opinion the best Thai food in the Hammersmith area and we have been coming for years !
Lovely ambience and helpful and friendly staff .

Thank 43davidthomson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 March 2018

Came here last year and had a super meal so came back again. Once more the food excellent. This time did not feel quite at home and hence the star dock. Couldn't put my finger on it really. The restaurant looked to have had a refurb.... has it lots its soul? Not sure. Any way the key thing to note the food is very very good. See you next year.

    • Value
    • Service
    • Food
Thank MStJB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Latymers H, General Manager at Latymers, responded to this reviewResponded 5 March 2018

Hello MStJB,

Thank you for the review.

We have had a little refurbishment and still letting the dust settle.

Hopefully, it will les than a year you return, and we get that 5th star back!

Thanks,
Jon

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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