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“Comfortable and convenient”
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Very good
4 reviews
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Overview
Condo/Apartment -
2 Bedrooms, 1 Bathroom, Sleeps 6
London, England

Reviews from our community

Very good - based on 4 reviews
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Reviews from our community

Date | Rating
  • English first
  • Spanish first
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English first
English first
Spanish first
Any
English first
stephanie...
New City, New York
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Not as good as it looks”
Reviewed 19 September 2015 for a stay in August 2015
2
people found this review helpful

I guess its nice to start a review with all of the positives, right? SO....... The location was great. Very close to 3 underground stations and walking distance to some of the major sights. Street is in the jewelry district so very quiet at night when the shops are closed. Lots of supermarkets, shops and restaurants nearby. Other positive is that it is a very spacious apartment for the price in the city. I stayed with my three sons- ages 14, 12 and 8 and we were very comfortable.
Well, that is about it. The rest is pretty negative. THere are no pretty decorations like what is represented i the pictures. THe apartment is bare bones and bland. THe outdoor deck was unuseable as it was covered in rubble. Access to it is through a window. And speaking of windows, they were all falling off their top hinges and did not open properly. It was the summer so we needed them to open. We were scared they were going to fall in on us.
The bathroom looked nice, but the showere is just a handheld so it was pretty difficult to shave or rinse hair and the water flew all over the place. Also, there was no place in the bathroom to put any of your toiletries. I had to bring in a chair from the kitchen table. The kitchen was okay, but pots were cheap and peeling apart at the bottom. There was no instruction on how to use any of the appliances, and I almost burnt some of my clothing trying to figure out how to use the washer/dryer combo. It is nothing like what we have in america. I also ended up turning off the refrigerator one night by accident as none of the outlets are labeled and each one operates on an independent electricity switch. We lost all our food. There are no little extras AT ALL. No suggestions or descriptions of local eateries or entertainment. Just a big binder full of brochures. There were umbrellas for use, but fee for replacement was 50 dollars! Made me too afraid to use them!!!!!
THe worst part was that only a few hours in to my week long stay, the ceiling in the bathroom and bedroom began to leak from the shower in the flat upstairs. Luckily my suitcase was not directly underneath so nothing got ruined and I was able to move the bed away, but I spent the better part of that night arguing with the emergency services people and bothering the neighbors for assistance. THe electricity went out as a result as well. The management company told me they would take care of it the next day, but when I returned home, the problem was still there and even worse. I used all of my towels to mop up the flooding, and the following day when I requested fresh towels, they left them for me but just tossed the old one in a big moldy mildewy pile on my bathroom floor.
After some back and forth with the company, they did agree to refund two nights of lodging which I found a fair way to compensate me for the trouble and inconvenience. I am sure this was a fluke, and wont happpen to you, but I was not thrilled with how it was handled. Even just a phone call to check in with me later in the week and make sure everything was okay would have gone a long way with me.
I think that when you rent from a big rental/management company, you miss out on the customer service you would get from renting from a homeowner. At least that was my experience. THe apartment definitely has potential to be great. Im sad that it wasnt.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: location
Liked least: ceiling leaks
Travelling group: Young Children
Would you recommend this hotel to a friend?   No.
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ringthebe...
Tauranga, New Zealand
Level 5 Contributor
53 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Comfortable and convenient”
Reviewed 28 July 2015 for a stay in July 2015

Stayed for five nights with husband and teenagers. Location was very convenient for sight-seeing, tube (two different lines nearby), and food outlets, and was quiet.. Agent who let us in was helpful and on-time. Beds were comfortable and the linen was good. It was a bit of a hike up the stairs, but we knew that before we booked so I can't complain. The bathroom was beautiful, but the shower was useless (the shower-head was not adjustable, and directed the water straight at the far wall, splashing water everywhere except where you wanted it). Would be happy to return.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: Location
Liked least: Shower
Travelling group: Teenagers
Your age range 50-64
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
perth
Reviewed 4 September 2014 for a stay in September 2014
2
people found this review helpful

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: location, cleanliness, security
Liked least: steps
Travelling group: Spouse/Partner
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Older travelers
Families with young children
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Management Response
29 Sep 2014
Hi

We are so pleased to hear you enjoyed your stay! Please do come back again soon.

From all at West End Agency
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
MARÍA R
ASTURIAS
Level 2 Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 30 July 2015 for a stay in July 2015
Google Translation

Travelling group: Family with Young Children
Your age range 35-49
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2 guests
Adults2
Children0
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