Called up to book a table about 15 minutes before I arrived and was told there was one spare for me & my friend. I mentioned that I’d be using a taste card and suddenly there was no table available - apparently you need to book 24hrs ahead, according to the website they said (I see no mention of 24hrs at all). The manager then hung up after I said it had no mention online. I called back a few minutes later, pushing my luck… The manager said the phone had cut out, and I had to push the case that we were going to be sitting down, drinking some wine & eating… It was extra covers for them… I’ve never had to persuade a business to take my custom before.
We got in and we made our order. The staff mentioned we’d ordered quite a lot and we should wait and see how we felt before ordering more. We felt we’d ordered a reasonable amount of food so couldn’t help but suspect they were trying to dissuade us from taking advantage of the offer as much as we wanted to. Still, we got all we asked for and we even had dessert. Never in doubt.
Then, the third strike. This I could almost forgive them for. It’s an easy mistake to make for inexperienced staff, but given the resistance we’d faced we were expecting some “confusion” with the bill… The bill came a little higher than expected. On inspection, they had charged us TWICE for two dishes. We queried the issue and they corrected the bill immediately, removing the more expensive of the double charged plates of tapas. An easy mistake to make, but in the context of our experience, it really made us wonder…
Now, the food. We enjoyed all of the food. With the taste card it’s extremely reasonably priced and so I’d recommend on that basis. Lots of traditional rich spanish tapas and a delicious house red (they assumed we ordered a large, when in fact we only wanted normal size).
For dessert, I had churros. Delicious and freshly made but lacking cinnamon sugar.
Lessons learnt though, be firm with knowing your taste card rights - they tried to pull the wool over our eyes but we overcame.
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