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Sameer D

Best location, spacious rooms, great views and excellent service

5.0 of 5 bubblesReviewed 4 weeks ago
We used Cheval for a week long stay in June. It was very comfortable living, rooms are spacious and all rooms offered great views, master bed offered king bed. Having laundry room was very helpful. Staff is excellent and always welcoming.
Date of stay: June 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Review collected in partnership with this hotel
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Cheval Collection, General Manager at Cheval Three Quays, responded to this review
Responded 4 weeks ago
Dear Sameer D,

Thank you so much for taking a moment to provide 5 out of 5 feedback further to your stay at Cheval Three Quays.

I am delighted to read you had comfortable stay and enjoyed great views from your apartment. I appreciate the top scores you awarded us in all areas. It is good to know that laundry room was very helpful during your 7-night stay.

Thank you so much for your kind words. It is lovely to read that you were well looked after by our professional team, and I will certainly pass your positive feedback.

Warm regards,

Kate Fletcher
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (2,808)
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All reviews tower bridge river view welcome basket hms belfast amazing apartment two bedroom apartment full kitchen these apartments well equipped kitchen washer dryer home away from home nespresso machine excellent stay excellent location london eye tube station thames
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Reviewed 4 weeks ago via mobile

Beautiful, spacious apartment, well appointed and kept clean. We enjoyed the terrific views of the Tower Bridge and Shard. Well situated to visiting Tower of London and hopping on a boat tour of Thames. The staff was very prompt in attending to our needs.

Room tip: Very close to Tower Hill metro station; easy to get to for visitors
Date of stay: June 2024
Trip type: Travelled with family
Thank krissR1260ID
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cheval Collection, General Manager at Cheval Three Quays, responded to this reviewResponded 4 weeks ago

Dear krissR1260ID,

Thank you so much for taking a moment to provide 5 out of 5 feedback further to your stay at Cheval Three Quays.

I am thrilled to read you had wonderful stay and enjoyed terrific views of the Tower Bridge and Shard. I am pleased to read that apartment was to your liking and appreciate the top score you awarded us.

Thank you so much for your kind words about our fantastic team. I will certainly pass your lovely feedback.

Best wishes,

Kate Fletcher
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

Wonderful location in London, directly on the Thames and with a splendid view of Tower Bridge. Spacious apartment finely furnished and with all comforts. Highly recommended!

Date of stay: June 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Lucedura
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cheval Collection, General Manager at Cheval Three Quays, responded to this reviewResponded 4 weeks ago

Dear Lucedura,

Thank you so much for taking a moment to provide 5 out of 5 feedback further to your stay at Cheval Three Quays.

I am happy to read you had wonderful stay and enjoyed a splendid view of Tower Bridge. It is good to know that location was convenient for you and apartment was to your liking.

Nevertheless, I was dismayed to see your 4/5 score for Service. Please could you provide me more details on what was not satisfactory with a view to future improvements?

Thank you so much for your recommendation and I look forward to welcoming you back to Cheval Three Quays.

Warm regards,

Kate Fletcher
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 May 2024

Honestly, the best in London! Stayed here quite a few times this year with the Mrs and just had to bring the kids here. We were sad to leave but will be back very soon!

Date of stay: May 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank mith282024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cheval Collection, General Manager at Cheval Three Quays, responded to this reviewResponded 31 May 2024

Dear mith282024,

Thank you so much for taking a moment to provide 5/5 feedback further your stay at Cheval Three Quays.

I am delighted to read you had wonderful stay with your family and appreciate the top scores you awarded us in all areas. I am thrilled to read that you found Cheval Three Quays as the best in London!

I look forward to welcoming you back to Cheval Three Quays in near future.

Warm regards,

Kate Fletcher
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 May 2024

Centrally located accommodation at the heart of London next to City of London and within walking distance to Tower of London and Tower bridge.
Amenities are top-notch, customer service is incredible, housekeeping goes above and beyond to fulfill customer's needs including providing extra towels, toiletries if needed. The superior one bedroom is the ideal room type for travellers of three; the sofa bed is good to sleep on and housekeeping will change the bed sheet if needed.
Overall a fantastic experience we had staying at Cheval Three Quays. Highly recommend.

Date of stay: May 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Swei T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cheval Collection, General Manager at Cheval Three Quays, responded to this reviewResponded 31 May 2024

Dear Swei T,

Thank you so much for taking a moment to provide 5/5 feedback and completing online Cheval survey further your stay at Cheval Three Quays.

I am very pleased that you had fantastic experience and appreciate the top scores you awarded us in all areas. I am happy to read you found the location convenient and amenities were to your liking. It is good to know you were well looked after by our Housekeeping team and appreciate your lovely feedback. I will certainly pass it to our team. It is good to know that our superior one bedroom apartment is the ideal room type for travellers of three.

Once again, thank you for your detailed feedback and I look forward to welcoming you back to Cheval Three Quays.

Best wishes,

Kate Fletcher
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 May 2024

We had another amazing stay at the Cheval three bedroom tower bridge view room. The rooms are so clean and you can’t beat the view and location. Breakfast hamper is a great add on and service was great!

Date of stay: May 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank FeedKrissy
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cheval Collection, General Manager at Cheval Three Quays, responded to this reviewResponded 30 May 2024

Dear FeedKrissy,

Thank you so much for taking a moment to provide 5/5 feedback further your stay at Cheval Three Quays.

I am delighted to read you had excellent stay and enjoyed historic views of Tower Bridge from your apartment. It is lovely to read you were well looked after by our fantastic team.

I appreciate the top scores you awarded us in all areas and look forward to welcoming you back to Cheval Three Quays.

Kind regards,

Kate Fletcher
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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