The location is amazing, right on the Thames adjacent to the Tower of London. The roomy apartment was beautifully appointed, and the view from the balcony unforgettable. The staff were very friendly and attentive. This was our second stay at Cheval Three Quays, and I honestly wouldn’t stay anywhere else in London. Insider tip: try the Uber boats that dock right in front of the hotel for great photos from the water!
Dear pvons2001,
Thank you so much for taking a moment to provide 5/5 feedback further your stay at Cheval Three Quays.
I am delighted to read you had wonderful stay and enjoyed unforgettable view from your apartment. I appreciate your kind words about our fantastic team and the top scores you awarded us in all areas.
I look forward to welcoming you back to Cheval Three Quays.
Warm regards,
Kate Fletcher
General Manager
Amazing apartment, luxurious and every little detail was thought of to make our stay special, the view of the river and tower bridge was superb. Great location for restaurants and a visit to the Tower of London
The staff were the special part of the stay, so welcoming and thoughtful and went above and beyond during our stay
Dear arnesce,
Thank you so much for taking a moment to provide your 5/5 feedback further your stay at Cheval Three Quays. Your feedback on your experience is very important to us in order to evaluate the service we extend to our valued guests.
I am thrilled to read you had wonderful stay and enjoyed superb views from your apartment. I appreciate your kind words about our fantastic team. I will pass your feedback to all our departments. It is lovely to read you found the design of your apartment to your liking and every little detail has contributed to make your stay more special.
I look forward to welcoming you back to Cheval Three Quays.
Warm regards,
Kate Fletcher
General Manager
The Cheval Three Quays provides an excellent experience with its apartment setting (its living room, bedroom and kitchenette area's) that far exceed the typical "hotel experience" and allow you to truly enjoy the space. Its centrally located with easy access to all modes of transportation. The staff provides excellent service and is welcoming --- you truly feel like you are their guest!
Dear stephenlynch2024,
Thank you so much for taking a moment to provide your 5/5 feedback further your stay at Cheval Three Quays.
I am thrilled to read you had awesome stay and appreciated our fantastic location. It is lovely to read your kind words about our wonderful team and I appreciate the top scores you awarded us in all areas.
I look forward to welcoming you back to Cheval Three Quays.
Best wishes,
Kate Fletcher
General Manager
Made us pay 50% even though we had a prepaid booking from a travel agent. Staff were not welcoming. No apology was given even after discovering that it was their error.
Dear nick2024325,
Thank you so much for taking a moment to provide your 4/5 feedback further stay at Cheval Three Quays.
Regarding the concerns you raised, I appreciate your insights regarding the Front Office experience, and I understand there has been a miscommunication regarding your booking at Cheval Three Quays. I sincerely apologise that the check in process wasn’t smooth for you. Please be assured that I have taken note of your concerns, and we are working diligently to ensure smoother and more efficient check-in processes in the future. I am pleased to see that you gave us a 4/5 overall score and the initial issues did not negatively impact the entirety of your stay.
Once again, I apologise for the disappointing experience and hope to welcome you back on a future visit to Cheval Three Quays.
Best wishes,
Kate Fletcher
General Manager
Still awaiting a reply from the management about my missing brand new Stone Islands jacket. Other than this issue, the hotel should be exceptional. I left a suitcase with the hotel 5 days prior to my check-in date. Just found out a brand new jacket has been missing from this suitcase that I packed and locked to take back home.
Dear Athimet C,
Thank you so much for your review as well as your feedback on our internal survey. I am sorry to read you did not enjoy your stay and took very seriously your concerns about the missing jacket, which was the subject of an internal investigation on our side, hence the delay in response.
However, I have been informed you have since sent an email that you have found the jacket within your luggage after all, which I am sure was a great relief all round.
In cases of early check ins, we do usually deliver the bags to the apartment beforehand, and I apologise that there seemed to be some sort of miscommunication within the team whereby it was not made clear the luggage had been delivered to your apartment already. As for showing you another luggage, this is regrettable as the care of our guests' luggage is paramount and I believe the colleague showing you did this as a last resort believing your luggage had been mistakenly tagged. As already discussed in our response to the online survey, the colleague has since been re-trained.
I hope we may have the opportunity to welcome you back again soon to Cheval Three Quays for more smoother experience.
Warm regards,
Kate Fletcher
General Manager
