A great experience and you can spend a lot of time and a lot of money here. When we went, the toilets were unfortunately flooded and out of action, which we did not realise until we trapsed from the basement to the 5th floor only to be sent back down the to basement to use the staff toilets! Next time it would be useful to have a sign on the floor menu by the escalator.
Also another tip - if you are buying any Build-A-Bear merchandise you CANNOT pay for it at a Hamleys till - we got to the till on the ground floor with all our stuff only to be sent up two floors to pay for a Build-A-Bear outfit at a separate till, as they are a concession. On top the the toilet fiasco we were ready to leave!
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