So so disappointed with our visit to the Sanderson. I had booked the afternoon tea experience for a friend's 30th birthday, and wanted it to be a very special afternoon - but instead we were left waiting for a table, then left waiting for the tea, left waiting even longer for the food, weren't attended too once during our food (so not offered more tea or more sandwiches), and then had to wait for ages to find some to clear our plates and ask for the bill. I tried to complain to the manager at the time, but he told me I should have spoken to my waiter... Would have been nice if the waiter had actually come back to our table - instead he spent more time with a table of 7 girls behind us, who were ordering bottle after bottle of prosecco, as clearly his 20% service charge was going to be better with them. So disappointed with this experience - they didn't even give us a balloon or a birthday cake, despite being told when I booked that they would. Maybe it was because we had to wait 30 minutes for a table to be set-up for us when we arrived... :-(
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.