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Reviewed 29 December 2016

I prefer Marriott properties and was delighted with this choice. In the heart of Westminster, St. Ermin's has been beautifully preserved/restored. From check-in to check-out, the staff was available and incredibly courteous.

The room was comfortable with very high ceilings, a large shower, and a wardrobe that housed clothes as well as the service bar. The Nespresso machine was a nice touch.

The food was very good and the small bar of the lobby is a good place to start your evening or end your evening.

  • Stayed: December 2016, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank douglast120
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StErmins, General Manager at St. Ermin's Hotel, Autograph Collection, responded to this reviewResponded 30 December 2016

Hi Douglas,

Glad you thought you had made the right choice by staying at St. Ermin's Hotel whilst in London.

The nespresso machines are very popular with our guests and I am glad you liked them too.

Caxton Bar is always a great place to watch the world go by and the comfy seating makes it cosy. Pleased you liked it.

See you again some time.

Warm regards
Douglas
Douglas McHugh
General Manager

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Reviewed 29 December 2016 via mobile

Stayed here for the 4th time for our wedding anniversary. We have room G05 as mr husband is paraplegic and in a wheelchair. The staff feel like family. Stelios, Steve, Frank, Abel to name a few but all brilliant. They look after us, and continue to ensure the hotel, is our first choice every time.
Our only issue this visit was that the shower seat had been renewed but was too low for transferring from a wheelchair, we showed the problem to the maintenance staff and know they will look into it.
Hope to return soon.
The chef even helped to make our wedding anniversary special and made a sweet especially for us

Stayed: December 2016, travelled as a couple
Thank beckyboosmum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StErmins, General Manager at St. Ermin's Hotel, Autograph Collection, responded to this reviewResponded 30 December 2016

Hi There,

Happy Anniversary and I am pleased you liked the special sweet chef prepared.

Thank you for letting me know about the shower seat and I will certainly follow up on this.

It was a pleasure to have welcomed you back and I will ensure that everyone sees your lovely comments.

See you again soon I hope.

Warm regards
Douglas
Douglas McHugh
General Manager

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Reviewed 28 December 2016 via mobile

They went out of their way to ensure our entire stay was comfortable and enjoyable, including recommendations on what we might like to see/do and how to best get to all our destinations. The hotel itself is lovely and our room very nice.

Stayed: October 2016, travelled as a couple
Thank Jen F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StErmins, General Manager at St. Ermin's Hotel, Autograph Collection, responded to this reviewResponded 30 December 2016

Hi Jen,

Why thank you for your lovely comments.

Delighted you had such a great stay and we hope you will return in the future.

Warm regards
Douglas
Douglas McHugh
General Manager

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Reviewed 28 December 2016

This was the most amazing place to stay, from the moment we arrived it was made very special. The room was comfortable, the staff were charming and looked after us well. The ambience was lovely. Breakfast was very good, with multiple options.
Overall this was one of the best hotels we have stayed in, thank you for an incredible weekend.

Room Tip: We had a top floor room, over looking the courtyard it was lovely
  • Stayed: December 2016, travelled as a couple
    • Value
    • Location
    • Service
Thank jaggleskap
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StErmins, General Manager at St. Ermin's Hotel, Autograph Collection, responded to this reviewResponded 30 December 2016

Hi There,

From your review title I am guessing that this was for your anniversary, so congratulations.

Delighted you enjoyed every aspect of your time at St. Ermin's and we look forward to meeting you again sometime in the future.

Warm regards
Douglas
Douglas McHugh
General Manager

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Reviewed 27 December 2016 via mobile

Stayed here with family in rooms booked with Mariott points. What made this trip special is that this is the hotel that my sister worked in when she first came to England 18 years ago! The upgrades between then and now are fabulous! Same old world style and charm on the outside and modern upgrades on the inside! The tube station is just around the corner so it's easy commuting too and from as well.

Stayed: December 2016, travelled with family
Thank Jamila D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StErmins, General Manager at St. Ermin's Hotel, Autograph Collection, responded to this reviewResponded 30 December 2016

Hi Jamila,

How wonderful that your sister worked here 18 years ago, I am pleased that you found our refurbishment perfect.

I can't agree with your more about the old world charm that the hotel has and we thought very hard about what needed to be restored to the former glory the hotel always had.

Please make sure you come and visit agin and let us know your sisters name next time round so that we can say hello.

Warm regards
Douglas
Douglas McHugh
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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