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“Excellent hotel”

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St. Ermin's Hotel, Autograph Collection
Ranked #78 of 1,069 Hotels in London
Certificate of Excellence
Luxembourg
Level 3 Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Excellent hotel”
Reviewed 24 February 2012

Very nice building placed right in the middle of the West End in a very calm street -with New Scotland Yard on the other side of the street you feel rather safe... Friendly staff, nice rooms, wonderful beds. Excellent price/value.

  • Stayed February 2012, travelled with family
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Helpful?
1 Thank aaca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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5,675 reviews from our community

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Rating summary
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Traveller tips help you choose the right room.   Room tips (1,088)
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Sheffield, United Kingdom
Level 4 Contributor
36 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 24 February 2012

Fantastic hotel, stayed here on business alone and felt extremely safe and comfortable during my stay. The staff are exceptional very attentive and nothing is too much trouble. The restaurant and food were brilliant and again the staff were exceptional. Rooms are very luxurious and well decorated with everything you could wish for. My only slight negative is that my room was in the middle of the hotel with a view of a brick wall and the inner wrokings of the hotels air conditioning system and other utilities. This didn't detract from my stay but I didn't open the blind or see daylight becuase the view was so horrible, next time I stay I will request a room with a better view. I cannot fault this hotel it's amazing, I stay in London regularly on business and will definitely chooe to stay at this hotel again. I would also book a braek with my partner and pay at my own expense to stay, it's definitely worth it.

Room Tip: Use the tube to get around it's really easy and much quicker than taxi's
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  • Stayed February 2012, travelled on business
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank Melanie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Madison, Wisconsin
Level 6 Contributor
188 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
Reviewed 24 February 2012

SUPERB service from all staff & specially from Brigitte in the dinning room. Llovely rooms with a subtle purple classy touch, beds and pillows were comfy, courtyard is beautiful as well as main entrance, i didnt have much of a view, but truly didnt need it, location is very convenient, lots of healthy options around for bkst and dinning, I wish I can come back with my hubby!

Room Tip: Ask for a courtyard view
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  • Stayed February 2012, travelled on business
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    • Cleanliness
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Helpful?
1 Thank Ivonne33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bristol, United Kingdom
Level 6 Contributor
287 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 154 helpful votes
Reviewed 21 February 2012

We booked this for a 5 night stay after the good reviews and booked an inclusive breakfast rate. The hotel is probably rather over hyped on the reviews but it was very nice and certainly wonderfully convenient for all the sights. We were thankful for the upgrade offered at reception which gave us a king room which although still rather compact, was tastefully furnished and in excellent decor, with a pleasing outlook over the front entrance. Our only real problem was the total confusion over the inclusive breakfast. It was never explained to us, nor was it in print, that our breakfast did not include hot food which incurred a supplement. This would have been of no concern had we known, but the breakfast staff simply invited us to order hot food and it was only our own request for clarification which avoided what would have been an embarrassing and unexpected card charge. Service at breakfast was sporadic with the staff seemingly having no direction and this was such a shame when everthing else was so nice.
Happily stay here, you will enjoy it, but do ensure that you are clear about your breakfast entitlement.

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
2 Thank firstcuckoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level 4 Contributor
27 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 21 February 2012

We stayed here for our anniversary and went to a comedy night in leicester square. Right next to St James tube (on the other side!). Service was wonderful, room was lovely, hotel generally was very nice. Clean, new and everything you'd expect.
Only problem - the shower was placed in a way that the ceiling titled down and unfortunately, my partner (not even 6 foot) couldn't stand comfrotably inside it.
Other than that, lovely!

  • Stayed September 2011, travelled as a couple
    • Value
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Helpful?
Thank ruthandhammy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about St. Ermin's Hotel, Autograph Collection

Property: St. Ermin's Hotel, Autograph Collection
Address: 2 Caxton Street | Westminster, London SW1H 0QW, England
Region: United Kingdom > England > London > Westminster
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#34 Family Hotel in London
#52 Romantic Hotel in London
#56 Business Hotel in London
#74 Luxury Hotel in London
Price range (per night): $282 - $724
Hotel Class:4 star — St. Ermin's Hotel, Autograph Collection 4*
Number of rooms: 285
Official Description (provided by the hotel):
St. Ermin's Hotel re-opened its doors in April 2011, following a dramatic £30 million refurbishment. Nestled in the heart of London, this four star deluxe hotel is at the center of the city's vibrant business, leisure and government landmarks. St James’s Park, Parliament Square, the London Eye, Westminster Abbey, Houses of Parliament, and Queen Elizabeth II Conference Centre are all just minutes away. ... more   less 
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Also Known As:
Jolly St Ermins Hotel
Jolly St Ermins London

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