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“There is no such thing as free lunch” 4 of 5 bubbles
Review of Mercure London Kensington

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Mercure London Kensington
Ranked #502 of 1,089 Hotels in London
Recife, PE
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“There is no such thing as free lunch”
4 of 5 bubbles Reviewed 13 February 2012

The expression above translate exactly what I feel about this hotel. There is a reason it is way cheaper than other Mercure hotels in London. It not feels like a Mercure at all. Would be more honestly if they re-brand it as Ibis.

But this not means it is a bad hotel. In fact it is quite good with comfy beds, nice shower with plenty of hot water, nice TV with premium channels and outstanding location.
The room I had stayed was quite big with a king size bed, good sized bathroom and bathtub. It was recently refurbished so the room itself felt like brand new but the bathroom have a tired look with some stains from the age but nothing that would bother me.
In the room you will find the usual: safe, ironing facilities, kettle, coffee and tea. In the bathroom toiletries as soap, shampoo, shower gel, etc.
Polite staff but not really proactive. But it is not a problem for me.

Location is superb. Close to Earls Court tube you can reach anywhere in London easily. Also if you are coming from Heatrow this tube station is part of Piccadilly Line. So you can travel from the airport terminals 1,2,3 and 5 to the hotel without change lines, what is very convenient.
Also not far you have the Gloucester Rd Tube and High Kensington St Tube besides several buses.

Speaking in High Kensington St, it is 10 min walk distance from hotel. Also It is a few stations away from Westfield London. So if your thing is shopping this is a good hotel to stay.
Yet related with location, nearby you will find a Sainsbury (one block away) and a Waitrose (more less 10 min walk) where you can buy groceries, sandwiches, etc. Also inside Sainsbury there is a Starbucks but I recommend the coffee from the Coffee Republic in the hotel lobby. it's way better than Starbucks and the price is right.

Nearby the hotel you also will find several restaurants of Thay, Indian, Italian and several other cousines and some pubs. I recommend the King's Head for pub. Nice atmosphere, nice prices and no attitude.

The brand Mercure may misleaded my expectations but it is in fact a good value for money in London. A huge downside is the charge of 20 pounds for 24 hours internet access. If you need internet don't buy it and maybe these chains stop to charge for something that should be part of the deal. Just go to a mobile phone store and buy a pay as you go SIM card. With 10 pounds I got a T-Mobile SIM with all the internet I needed in my mobile with possibility to use it in other devices.

I would recommend this hotel to friends.

Room Tip: Ask for a face fronting room. I got a second floor room and it was very quiet even with a construct...
See more room tips
  • Stayed January 2012, travelled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank raulds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Linforth, Manager at Mercure London Kensington, responded to this review, 14 February 2012
Thank you for your informative review. Please be advised that we are currently upgrading our bathrooms to the highest possible standards and WiFi internet is £12.99 for 24h. We are happy you enjoyed our location and hotel overall and hope you will choose us again.
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1,420 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (190)
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Hong Kong
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed 8 February 2012

Having been patronized Mercure/Accorhotel for yrs, never had such bad experience. No heat at first night, telephone not worked at last night, only fix next morninig. What's more - water dripping sound (after toilet flush) lasted long & annoying. But front desk staff friendly & efficient.

  • Stayed February 2012, travelled on business
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank hwgarden
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Linforth, Manager at Mercure London Kensington, responded to this review, 14 February 2012
We wish you had informed us of these issues during your stay so we could have helped you. Your room has been checked but no problems were found. Sometimes guests forget to put their key-card in the slot by the door to activate the heating… We’re happy our staff made a good impression and would have loved to help you more.
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ipswich
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed 3 February 2012

This was not up to the normal standard I expect and am used to at Mercure hotels.
Only one staff member on reception meant check in was slow. I had a couble room - which was literally a double bed with about 2ft around it - I would say a single room with a double bed squashed into it. Disappointing.

  • Stayed January 2012, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank suffolknick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Linforth, Manager at Mercure London Kensington, responded to this review, 14 February 2012
Sorry to hear you were not satisfied. Sometimes when groups arrive, check-in can take a little time but usually it is swift and efficient. You stayed in a 'Small Double' room which does offer great value for money in central London but, if you prefer more space, please book a 'Standard King' next time. We hope you will give our hotel a second chance! We would love to change your impression of us. - Please accept a free welcome drink upon arrival.
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Additional Information about Mercure London Kensington

Property: Mercure London Kensington
Address: 1A Lexham Gardens | Kensington, London W8 5JJ, England
Phone Number:
Region: United Kingdom > England > London > South Kensington , Kensington and Hyde Park , Paddington / Maida Vale
Amenities:
Bar / Lounge Restaurant Room Service Wheelchair access
Hotel Style:
#324 Luxury Hotel in London
#341 Family Hotel in London
#348 Business Hotel in London
Price range (per night): $174 - $298
Hotel Class:4 star — Mercure London Kensington 4*
Number of rooms: 82
Official Description (provided by the hotel):
We currently have off site parking next to the hotel at £30 a day.(T&C- Subject to availability) ... more   less 
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Also Known As:
Mercure London Kensington Hotel London

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