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Holiday Inn London - Regent's Park
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Reviews (2,433)
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577
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Show reviews that mention
All reviewsgreat portland streetoxford streetbt towerexecutive roomtube stationminute walkquiet locationmini barwest endrooms are smallreception staffgood nights sleepbreakfast was excellentstayed here for one nightncpsainsburysinns
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1,571 - 1,576 of 2,433 reviews
Reviewed 13 March 2012

My wife and I stayed at this Holiday Inn for one night recently in a double room with breakfast included. We booked through an online agency and paid £100 for a Saturday night. We booked well in advance.
We had a double room on the 3rd floor with all the usual Holiday Inn amenities. The room was very clean and well maintained but the built-in furniture, fittings and carpet were marked and worn . The room had very good heating/aircon and there were two opening windows. The bathroom had a bath with a good shower and the usual fittings. Our main concern here is that the room and bathroom were very small. Maximum use was made of the space to fit everything in. Also the the soundproofing between rooms was poor as we could here all our neighbours conversations and activities. Clearly the hotel was built long before modern soundproofing standards were introduced.
The hotel is large and when we stayed it appeared to be nearly full therefore breakfast was busy with a substantial queue when we arrived at 9.30. However, the dining room manager was superb in handling the guests, some of whom were quite awkward, and we did not wait too long for a table. All the dining room staff were excellent and very efficient. Breakfast was good with plenty of hot food and a cold buffet.
The location of the hotel is very close to Gt. Portland Street tube station and only a brief walk to Regent Street. Regents Park is quite close too.
The staff at the this Holiday were superb from the receptionist at check in, the dining room staff, the porters and the bar staff etc etc. They were all friendly, efficient and calm.
We are sure this hotel could be rated higher on the Trip Advisor scale but for us the size of the room and the soundproofing issue have lowered our rating. However, if you can get a good deal go and try it for yourself.

  • Stayed: March 2012, travelled as a couple
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1  Thank Suffolkholidayperson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 March 2012

Lovely hotel. Room clean. Bed comfortable. Breakfast very good. Staff very friendly. Approx 15 minute walk to Oxford Street. I would stay here again.

  • Stayed: March 2012, travelled with friends
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1  Thank Julie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 March 2012



The problem starts with the rating. Do yourself a favor and lower the rating. Perhaps expectations needs to be reset. Now having said that it was a decent stay. 

For the price and location you should know what to expect but the hope of a pleasant surprise just wasnt there. 

Pros  - location and prox to great portland station walking distance w bags. 
Clean room and clean bathroom
Pleasant service
Water coffee and juice free in lobby is nice touch

Cons - bit old and dated looking ikea like furniture
I swore it was suppose to be a four star? Didnt seem like it rather 3 at best. ratings can be dubious at times. 
Small room and small bathrooms the kind where you could sit on the toilet and brush your teeth
Complaining a side it is what it is a budget friendly hotel with small frills (no wifi) but little complaints
Oh and yes soiled carpets but nothing i havent seen before from a three star hotel

May pass on future recommendations but perhaps id recommend trying or paying for the buffet at check in. 

  • Stayed: March 2012
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Thank Tri N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn London - Regent's Park, responded to this reviewResponded 6 April 2012

tringuyen82,

Thank you for taking time out of your busy day to leave us a candid review. It is IHG's goal to consistently provide superior service and accommodations and your comments are very important to us. I would like to offer a sincere apology. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

Ben J
IHG Care

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 March 2012

Close to Oxford street so it suited us, clean hotel very good staff, breakfasts very good. I would stay again.

  • Stayed: March 2012
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1  Thank mobile1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 March 2012

Hi, stayed with my daughter last week for 4 nights.This hotel is the perfect place for a short stay in London. very close to Oxford st. and just around the corner to GPS underground station.
The staff is very helpful and correct. the breakfast is just what a tourist need for the beggining of the day. the coffee could be better.
Enjoy your stay.

Room Tip: non smoking rooms on floor 5 .
  • Stayed: March 2012, travelled with family
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21  Thank migro11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Simon H, General Manager at Holiday Inn London - Regent's Park, responded to this reviewResponded 7 June 2012

Dear migro11,

Thank you very much for posting your comments.

As you have highlighted, our hotel is situated in a great location. In a walking distance from Oxford street; there are also a lot of cozy restaurants around if you are looking to dine out. See our friendly concierge team and they will help you to choose the one just right for you.

I am glad you have enjoyed our new breakfast menu. We have now introduced the wider selection of hot food and cold buffet. You are also welcome to order your breakfast from the menu Monday to Friday. Please ask a member of waiting staff if you fancy cappuccino, latte or other coffee of your choice and they will deliver it for you within a moment without extra charge.

I would like to thank you once again for sharing your feedback with us. I hope to welcome you back to the hotel in the near future.

Kind regards
Simon Hall
General Manager

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