Unfortunately had a very disappointing stay here! The shower head was dribbling out freezing water and looked to be ‘fixed’ with some foil wrapped over the joints. Mould all over window sill and damp. Receptionist on her phone when checking out. When I sent an email to guest support all they had to say in a generalised email is that they’ll pass it on to the team. A real shame when you’re spending over a £100 for a night to be honest!
Thank you for taking the time to review your stay at London Putney Bridge, Premier Inn.
It's very concerning to read your comments regarding the shower, this certainly doesn't sound like the standards we expect for our guests. We'll ensure this is looked into by the management team of this hotel along with the maintenance staff. We'll also pick up on your feedback of the window showing some damp and mould with our housekeeping staff to rectify.
We wish for our guests to experience a friendly and helpful service from all our team members throughout our brand and it's sad to read that on this occasion we failed to achieve this by the team member being on their phone. We'll be sure to pass on your comments regarding the service you received to the hotel management team to look into so we can aim to improve this for our guests.
I apologise that the email response you received disappointed you, however we do take all our guests feedback seriously and will be sure to act on this. We hope to welcome you another time in the future for a much better experience.
Photograph of the premises does not do it justice. It is located in a very convenient location which made getting about easy. Bedroom clean and tidy, breakfast and dinner good and generally stay very pleasant. Would definitely return.
OK this is not the pretty hotel but walk through the door and you are met by really friendly people who make your stay welcome.
The lady behind the bar also tole me that this was the first Premier Inn in London!!
As always, Premier Inn never fails to deliver - good clean rooms, comfortable bed, great breakfast and to top it all, great staff.
Well done to all of them, they made the stay just that little bit special.
Location handy for Fulham where there are lots of good restaurants, bars and shops. Loved it
Friendly and helpful front of house staff - really nice to have a friendly welcome and assistance.
Comfy room and bed. Good location and parking available (£18 per 24hrs) although this can't be booked in advance so it is pot luck.