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“Great value for money in amazing location”

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Premier Inn London County Hall Hotel
Ranked #135 of 1,067 Hotels in London
Certificate of Excellence
Melbourne, Australia
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Great value for money in amazing location”
Reviewed 5 June 2012

Loved this hotel. Large family room, amazing location, great breakfast and reasonable prices in restaurant for meals.

  • Stayed May 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Penny M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EdTed, Operations Manager at Premier Inn London County Hall Hotel, responded to this review, 7 June 2012
Thank you for your feedback, I am delighted that you had a pleasant stay with us. I look forward to welcoming you back again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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7,129 reviews from our community

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London, United Kingdom
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 5 June 2012

Booked for the Jubilee celebrations and it was perfect.
Standard of room was as I expected.Spacious,exceptionally clean ( great work house keeping team) had a good nights sleep.
Staff at front of house were professional and calm under pressure.
We will be booking this Premier Inn again.

  • Stayed June 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank parki6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EdTed, Operations Manager at Premier Inn London County Hall Hotel, responded to this review, 7 June 2012
Thank you for your feedback and five star review. I am delighted that you had a pleasant Jubilee celebration with us, I look forward to welcoming you back again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Doncaster, United Kingdom
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 4 June 2012

As a frequent traveller to London we booked Premier Inn just before the Jubilee bank holiday as there were no vsacancies anywhere else, upon arrival the staff were very unfriendly and rude when we requested we wished to pay cash for our stay, anyone would have thought we had two heads they way they looked at us, the fact we had no ID on us they requested we leave a copy of our credit card to protect their room being damaged, this I understand but when I asked them to destroy the copy of the card details on our departure they were very rude and did not do this in front of us even though we requested this, the room was ok but the guest bed was not made up even though we had booked a family room, upon the housekeepers being contacted the bed was not made up, our child had top sleep with us, the lighting did not work neither did the air con even though it was 26degrees outside, the main bed was very uncomfortable as we could feel the springs, there was blood on the sheets and dirty towels left in the bathroom, no tea coffee on the facilities tray, not good at all, we were not happy, and never compensated with the money bk guarentee that they say they always give, very disappointing stay, the staff need retraining in customer care and manners and lessons need to be learned by this incident, however we do not think anything will develop from our complaint as the staff were very rude and did not seem to care when complaints were brought to their attention

Room Tip: Dont stay here if you want a good nights stay Do not stay in room 208, quieter rooms at the side fa...
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  • Stayed May 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Lesley B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EdTed, Operations Manager at Premier Inn London County Hall Hotel, responded to this review, 5 June 2012
Thank you for your feedback and comments relating to your recent stay. We take all feedback very seriously and will work to improve the service offered for our guests. I will be sharing your feedback with both our reception manager and housekeeping manager. We do take copies of ID when guests are paying by cash for health and safety reasons, although I apologise if this wasn't handled correctly when you arrived. We are unable to install air-conditioning in our rooms due to being a listed building, we do try and keep our rooms as cool as possible by providing fans, closing the curtains and opening windows.

I sincerely apologise on behalf of my team about the issues you faced in your room and reception, if you have the time to email me it would be great if you could remember who dealt with your arrival at reception. I would also like to work to restore your faith in our brand. My email address is operationsmanager.londoncountyhall@whitbread.com. Thank you for your time.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Coleford, England, United Kingdom
Level Contributor
28 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 3 June 2012

Visited this hotel again overnight on 1.6.12 - again couldn't fault the staff, facilities, room or food.

This is my 2nd visit and again the staff were very friendly and helpful. Had a great family room which was a big room with big double bed and single bed - spotlessly clean. Shame couldn't open the windows very far as it was a warm day/night - would have liked some more fresh air (personal taste). The hotel is perfectly situated to reach all the tourist attractions.

Again the dinner and breakfast were fantastic - hot, tasty and good value for money. Service exceptional at both.

Would not stop anywhere else in London!!

  • Stayed June 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tania H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EdTed, Operations Manager at Premier Inn London County Hall Hotel, responded to this review, 5 June 2012
Thank you for your feedback and five star review. I am delighted that you had a pleasant stay with us. Thank you for your feedback about our team and restaurant. Thank you for your comments about your room, unfortunately we have to restrict how far you can open your window due to previous health and safety incidents. I look forward to welcoming you back again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fresno, California
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 3 June 2012

£106 for two including all-you-can-pig breakfast. In central London.

  • Stayed June 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Galataham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EdTed, Operations Manager at Premier Inn London County Hall Hotel, responded to this review, 5 June 2012
Thank you for your feedback, I am delighted that you had an enjoyable experience with us. I look forward to welcoming you back again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Premier Inn London County Hall Hotel

Property: Premier Inn London County Hall Hotel
Address: Belvedere Road | County Hall, London SE1 7PB, England
Region: United Kingdom > England > London > Southbank
Amenities:
Bar / Lounge Restaurant Wheelchair access
Hotel Style:
#72 Family Hotel in London
#86 Romantic Hotel in London
#135 Business Hotel in London
Price range (per night): $203 - $307
Hotel Class:3 star — Premier Inn London County Hall Hotel 3*
Number of rooms: 316
Official Description (provided by the hotel):
Just minutes away from the London Eye, in sight of some of London's most famous landmarks and in the same building as the Shrek Adventure, Premier Inn London County Hall puts you at the heart of the city. - From this central spot, located in the historic County Hall building, you'll be able to see all sides of the capital. And most importantly, no matter what you discover during the day, our spacious rooms and extra-cosy beds will make sure you get a great night's sleep. Directions: Situated in the historic County Hall building, next to the London Eye, opposite the Houses of Parliament. Walking distance from West End and Theatreland. Please note this hotel does not have an onsite car park. However, we do have a partnership with Valet Inspired Parking. ... more   less 
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Also Known As:
Premier Inn London County Hall Hotel London
Premier Inn County Hall
County Hall London

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