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All reviews prince regent dlr station city airport convention center canary wharf canning town dlr stop black out blinds sauna and steam room docklands light railway the emirates cable car attending a conference jubilee line walk in shower comfy bed booked this hotel reception desk full english breakfast
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Reviewed 2 September 2016

Very impressed with our huge twin room on 5th floor with 2 windows overlooking waterside. Airport next door but occasional plane noise didn't bother us as rooms are very well insulated and have fantastic air con. All the facilities are excellent. Food very nicely presented if a little pricey but then this is London! Would recommend the green option- if your stay is two nights or more forgo having your room serviced and receive a voucher for £5 off food in restaurant, bar etc. Also, sign up for their loyalty card scheme and get 10 percent off restaurant bill. Plenty of parking behind hotel at £16 per 24 hrs. The LDR is right behind hotel so transport links fab. Nice stroll along the dockside to cable car to O2.

Room tip: Higher rooms have fab views over dockside
Date of stay: August 2016
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Juliefeet2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AloftLondonManager, General Manager at Aloft London Excel, responded to this reviewResponded 7 September 2016

Hi Julie!

Happy to hear you had such an impressive stay! It is the little things, like Make a Green Choice, and our SPG program, that really can make a difference. Hope you enjoyed the cable car! We love having that just down the river!

Hope to see you again soon.

Have an easy breezy day!
Martijn

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Reviewed 1 September 2016 via mobile

Stayed at the Aloft London Excel for 4 nights along with friends for a convention at the Excel centre.
This hotel has thought of all the things that people need for a comfortable stay, be it for a London experience, business trip or a convention like we were enjoying.
The welcome from the reception staff was warm, welcoming & informative. The rooms were spotlessly clean & supplied with necessary toiletries, plenty of clean towels,tea, coffee & milk, a fridge, 42" TV, hair drier, iron & ironing board & much more!!
There is free fast wifi throughout the hotel & a pool with sauna & steam room that was open from 6am to 11pm.
Food wise breakfast was served in the restaurent & consisted of a huge variety of breakfast food whether you prefer cooked, cereal or pastries!!! The restaurant served wonderful food in the evening or a less formal meal could be found in the bar. There was a 24/7 availability of food in the reception area where a variety of food could be obtained at all hours.
If you are staying for an event at the Excel...this hotel is a couple of minutes stroll door to door.
Perfect in every way, I would recommend this hotel to everyone!!
Thank you 'Aloft' for a fantastic four days.
Hope to come again next year!!

Date of stay: August 2016
Trip type: Travelled with friends
Thank Caztee1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AloftLondonManager, General Manager at Aloft London Excel, responded to this reviewResponded 7 September 2016

Hi Carol

Sounds like we were exactly what you needed for your time at the Excel. Great that we were able to be perfect for you! Thanks for sharing your thoughts and your recommendation and we look forward to having you back again next year.

Have an easy breezy day!
Martijn

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Reviewed 1 September 2016 via mobile

Great hotel if your flying out of London city airport. Right next to the DLR. Great modern spacious rooms. Great bar staff. View of the docks and very close to O2 arena. However in the middle of nowhere if your not flying, going to O2 for a concert or not visiting London ExCel centre.

Date of stay: September 2016
Trip type: Travelled as a couple
Thank L4472VRmarkt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AloftLondonManager, General Manager at Aloft London Excel, responded to this reviewResponded 7 September 2016

Hi Mark!

Thanks for your visit! Happy to see we worked well for trip out of city Airport! With having the DLR just outside our door, its only a 30 minute trip into Green Park and the heart of London so not too far from all the fun as well.

Hope to see you again soon!

Have an easy breezy day!
Martijn

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Reviewed 31 August 2016 via mobile

Myself and my dad often book this hotel as we often work in London. The aloft is well appointed for the excel with great transport links for London. What really makes this hotel is the staff.. The last visit we had here I dropped my wallet in the bar and returned back to my room. Within a matter of minutes Kyisha, who works at the XYZ bar called the room to let me know she'd found a wallet belonging to me and that she'd keep it safe until I collected...

This goes way above customer service and is the reason we keep coming back to the aloft. Thank you

Date of stay: August 2016
Trip type: Travelled on business
Thank Davegbi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AloftLondonManager, General Manager at Aloft London Excel, responded to this reviewResponded 7 September 2016

Hi Dave!

Such a great story! thanks for sharing. We really do think our Talent is amazing and its fantastic to hear such stories like this. I will be sure to share it with Kyisha!

Glad to see that you keep coming back! We will see you soon then.

Have an easy breezy day!
Martijn

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Reviewed 30 August 2016 via mobile

My boyfriend and I had a great stay here at the weekend! Room was lovely and clean however there were a couple of things that let it down.
Firstly there was no parking so we had to park a good walk away and there was no safe path to walk from.
Secondly whilst some staff were kind there were a couple who made us feel like we were a huge inconvenience when asked a question. It's a shame because it let down the other staff who were friendly! However it was a great stay and the value for money and actual room itself outweighed any negatives!
My boyfriend particularly enjoyed the free use of the pool table!

Date of stay: August 2016
Trip type: Travelled as a couple
Thank arianne1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AloftLondonManager, General Manager at Aloft London Excel, responded to this reviewResponded 7 September 2016

Hi Arianne

Great to hear you and your boyfriend had a good stay with us! Sorry to hear about the let downs though. Typically we have very few challenges with our parking but on the rare occasion we can fill. Sorry that this caused a challenge for your stay! Also sorry to hear that there were few staff who were not quite as friendly. But overall - sounds like a great stay and hopefully we will see you back again soon!

Have an easy breezy day!
Martijn

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