My family and I visited the hotel for a three day visit. We were awoken the first morning at 6:30 a.m. by the sounds of what turned out to be a false fire alarm!! My two young children were petrified and in tears during the course of this, obviously no one slept afterwards and our day planned with sightseeing ended up being exhausting. What upset me the most is that we received a letter from the Manager hoping that apart from the fire alarm "the rest of our day was uneventful" explaining that although this was a false alarm we should have evacuated the hotel!!! I was expecting some form of apology in the form of a complimentary beverage or meal, unfortunately the management of the hotel doesn't seem to understand the concept of how to make their guests happy. Breakfast was stingy and poorly organized, the coffee machine had no milk, then there were no coffee beans, no rolls...as I often stay in hotels from the Starwood group in my opinion this hotel did not meet the standard of a four-star hotel. Oh and there is no toilet brush in the bathroom, no bathrobes or slippers although the hotel has a pool, and there is a mini-fridge in the room that is turned off and empty and when I informed the front desk that the mini-bar was empty they explained that the hotel does not provide guests with a mini-bar the sauna was out of order, the pool was cold.....
- Official Description (provided by the hotel):
- The only hotel directly connected to ExCel London International Convention Centre (ICC), Aloft London ExCel features 252 Guest Rooms and Suites, a w xyz(SM) bar, re:fuel by Aloft(SM) where guests can grab a snack 24/7, and the re:mix(SM) lounge. Complimentary wired and wireless high speed internet access is also available throughout the hotel. ... more less
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- Also Known As:
- Aloft London Excel Hotel London