I recently stayed here with my wife for our 1st wedding anniversary. When booking I mentioned that it was a special occasion and was informed that she would contact the hotel and leave notes on my reservation. I then called the hotel direct a couple of days before my arrival to check if they could make it a little special for us as a surprise for my wife. No problem I was told leave it with us. We checked in and went to our room all excited. Tiny disappointed nothing had been done and the room wasn't to the standard I had experienced before staying at other DoubleTree hotels. To top it off the aircon was broken on a hot June day. So I headed to reception and explained everything and expressed my disappointment with the lack of effort to make my stay special. They said they would have another room ready for us upon our return from seeing a show. They would make sure this was a better experience for us. So I was eager to see what they had done for us at 11am when we returned. NOTHING is the answer. Gutted.... In the morning we did enjoy breakfast after the hotel was evacuated at 06:30 due to fire alarm. When we checked out we was asked how was our stay. I then explained everything again to a lady whom apologised and informed me the manager ( Samit???) would call me that day. No call came my way and still hasn't 2 days after we left. They didn't even answer the phone when I've tried to call them. This is not what I've come to expect from staying with Hilton hotels. Should have booked with Premier Inn.
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- Also Known As:
- Regency Hotel Queens Gate
- Regency Hotel London