I booked this DoubleTree Location based on location and what I felt was a good value for the money and I was not disappointed. Before arriving I emailed the hotel about an early check-in since our flight was landing at LHR fairly early in the morning and I knew we'd be exhausted. Also, I was traveling with my daughter as a graduation gift for her and wanted to make sure her first trip to the UK started off well. Happily I received a very quick response from the hotel manager, Mr. Espinar, who advised me they would do their best to get me in a room early and they did. Mr. Espinar also emailed me the morning of our arrival to tell me they would have a room ready and followed up a day or two later to see if we were enjoying our stay. That was beyond what I expected and excellent customer service!
Our check-in was quick and smooth and the bellman offered to help with the bags, but we opted to take our own luggage up as we were not carrying any oversize bags. The hallways have a few twist and turns and we got turned around initially but a housekeeper happily pointed us in the right direction.
I booked a standard twin room which was updated and very nice, the room was very small, but I knew that up front based on reading other reviews and it really wasn't an issue - we really weren't in the room much other than sleeping. The room was located on the inside of the hotel where the view was other hotel room windows, this was perfect as we never heard an outside noise. The room was clean and housekeeping did a good job throughout our stay.
Breakfast was included in our rate and I have to say the dining room staff was very friendly and attentive. I was concerned because of some previous reviews but if there were any previous problems they've been resolved. We never waited but a minute or two for a table even when they were busy and everyone always smiled. The food was good with a lot of different choices.
As for the location, it was way better than I thought when I booked the hotel, it's literally a 3 minute walk to South Kennsington Tube station and maybe 4 mins to Gloucester Road Tube Stn. It was a breeze getting to the hotel on the Tube from LHR on the Piccadilly line - no changes, you just get on at LHR and then get off at S.K. or Gloucester rd for the short walk. Getting around London was a breeze also, S.K. Tube station is served by 3 lines allowing you to be anywhere you want to go very quickly - I had no idea how good this location was until we started sight seeing. There are several amazing sights within walking distance as well. To make it even better the area around the hotel and both Tube Stations is full of great places to eat and drink.
In summary, we really enjoyed our 5 nights at this hotel, my daughter loved London and the area around the DoubleTree. The staff was all friendly and helpful, the price/night was an amazing value and the hotel location is incredible. This will be my first choice if staying in London again and I highly recommend it.
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- Also Known As:
- Regency Hotel Queens Gate
- Regency Hotel London