We stayed a whole week at this location in a v.nice duplex room. Its very well done up and all the equipment in the kitchen was good quality with a manual explaining everything. The cleaners turned up everyday, the rooms were always clean. The only problem I had was the truly poor mattress quality. My side of the bed had me sinking a full 3-4 inches below my husband's side and they couldn't help me with another mattress but did provide me with set of quilts on which ended up sleeping. I do have a back problem so this whole thing was hugely inconvenient.
Otherwise of course its in a fantastic location and there's some nice dining options a short walk away plus two nice sized supermarkets where you can pick up stuff if you don't feel like a meal outside. The staff was pretty helpful, though during my stay I noticed at least 2 sets of people checking out having arguments with the staff at the reception desk. I can't conclude anything from that really as we had no problems at all.
Would I stay there again, maybe, for a few days if I book very much ahead because it is very expensive in season and with the whole thing around the mattress there was a negative experience for me.
- Official Description (provided by the hotel):
- Apartment hotel; some with full kitchens; multilingual staff; restaurant & bar; situated near Kensington Gardens. ... more less
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- Also Known As:
- Citadines Prestige South Kensington Hotel London
- Citadines Hotel London