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“Wonderful service and helpful staff”

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Radisson Blu Edwardian Sussex Hotel
Ranked #371 of 1,077 Hotels in London
Reviewed 2 September 2017

the room was lovely, wifi strong, and great helpful staff. Erica and Beatriz went over and above to help me store my luggage for the day while I waited for the train. They were helpful when my phone died getting me a taxi and making sure I got to my train on time. It's always nice to have cheerful staff who genuinely care and want to help.

Room Tip: first floor foot traffic wasn't bad, it didn't feel like we were on the first floor at all.
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  • Stayed: August 2017, travelled on business
    • Value
    • Location
    • Service
Thank terranottara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Caroline_Barroso, Guest Relations Manager at Radisson Blu Edwardian Sussex Hotel, responded to this reviewResponded 4 September 2017

Dear terranottara,

Thank you for taking your time to share this lovely review on Trip Advisor for your recent stay at The Radisson Blu Edwardian Sussex Hotel and awarding us 5*

We are truly heartened by your incredible comments about our excellent service. We indeed take great pride in our service excellence and we greatly appreciate the time you took to share this kind recognition with our fellow travellers.

The entire team is delighted with your compliments and serves as a wonderful reward for the hard work the team put in everyday, ensuring that every guest and customer is looked after once they enter the doors of The Radisson Blu Edwardian Sussex Hotel.

We all look forward to host you again soon!

Kind Regards,

Caroline Barroso
Guest Relations Manager
Email: barrosoc@Radisson.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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68 - 72 of 1,950 reviews

Reviewed 1 September 2017

After flying 7 hours to reach London from the minute I walked into reception I was warmly welcomed by Sujan who helped me check-in. He went above and beyond helping me including writing down information, he even very kindly escorted me to my room which really showed just how much Sujan and the team at Radisson Blu care about their guests to make them feel at home and comfortable.

  • Stayed: August 2017, travelled solo
    • Location
    • Rooms
    • Service
Thank sfletcher90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Caroline_Barroso, Guest Relations Manager at Radisson Blu Edwardian Sussex Hotel, responded to this reviewResponded 4 September 2017

Dear sfletcher90,

Thank you for writing such a wonderful review of your recent stay with us at the Radisson Blu Edwardian Sussex Hotel and awarding us 5*

As a team we strive for one thing only, to build long term relationships with our guests through exceptional service delivery and your positive feedback about Sujan, is thrilled to read his name being mentioned on Tripadvisor and this will only encourage him to further elevate the service standards to even higher levels.

Will be a pleasure to host you again very soon.

Kind Regards,

Caroline Barroso
Guest Relations Manager
Email: barrosoc@radisson.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 August 2017 via mobile

The Time you reach the Hotel you get welcomed really warm, they way how they deal with you really professional!! They make you forget that you are away from your Home. specially Sujan, professional way how he is treating the customers!! he is helping you, in every situation!! highly recommended this Employee, whenever you are coming, ask for Sujan he will make you feel of part of the Hotel!!

Stayed: August 2017, travelled on business
Thank Ramadan1312
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Caroline_Barroso, Guest Relations Manager at Radisson Blu Edwardian Sussex Hotel, responded to this reviewResponded 4 September 2017

Dear Ramadan1312,

We thank you for choosing to stay with us at The Radisson Blu Edwardian Sussex Hotel and taking the time to share your wonderful experience on Trip advisor. We are extremely grateful for your feedback.

We are very pleased to hear that you had a wonderful stay. Especially pointing out that you feel at home here with us and that is our main goal!!

Sujan is a true service champion, rest assure that I will pass on your fantastic comments to him personally and he will be really proud of been recognized in such amazing review.

We cannot wait to have you back soon again!

Kind Regards,

Caroline Barroso
Guest Relations Manager
Email: barrosoc@radisson.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 August 2017

The booking was at very short notice at an unsettling time but the staff could not have been more accommodating, pleasant and helpful. Reno in particular has been very patient and gone out of his way to help as have others. The restaurant staff are also very attentive.

Room Tip: They to stay on a floor above the ground level as some rooms overlook a road
See more room tips
  • Stayed: August 2017, travelled with friends
    • Rooms
    • Cleanliness
    • Service
Thank jenniewebb64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Caroline_Barroso, Guest Relations Manager at Radisson Blu Edwardian Sussex Hotel, responded to this reviewResponded 4 September 2017

Dear jenniewebb64,

We thank you for providing us with such great feedback following your stay with us at The Radisson Blu Edwardian Sussex Hotel.

Reno is an excellent ambassador for the hotel. He will always go out of his way to ensure every guest is made feel welcome and special. He is thrilled and encouraged with this fantastic feedback and to be mentioned by name on Tripadvisor.

Once again, thank you for taking the time to share your experience. We truly look forward to welcoming you back on your next visit to London.

Warm Regards,

Caroline Barroso
Guest Relations Manager
Email: barrosoc@Radisson.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 August 2017 via mobile

Hi All,

Just wanted to say a big thanks to everyone at the hotel who were fantastic from the cleaners to the reception staff and people at the restaurant/bar.

I am recovering from an operation and was a little demanding but no request was a problem and all queries easily answered.

Although everyone deserves mention, special thanks to Cesar and Reno who were particularly helpful and exemplified the definition of excellent customer service (top work you two).

Thanks again and see you next time I need temp accommodation in an emergency ;)

Cheers Tommy.

Stayed: August 2017, travelled solo
Thank Tommy Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Caroline_Barroso, Guest Relations Manager at Radisson Blu Edwardian Sussex Hotel, responded to this reviewResponded 4 September 2017

Dear Tommy Y,

Thank you for taking your time to share this lovely review on Trip Advisor for your recent stay at The Radisson Blu Edwardian Sussex Hotel and awarding as 5*!

We are truly heartened by your incredible comments about our excellent service on all our departments! We indeed take great pride in our service excellence and we greatly appreciate the time you took to share this kind recognition with our fellow travellers.

The entire team is delighted with your compliments, especially Cesar and Reno, and serves as a wonderful reward for the hard work the team put in everyday, ensuring that every guest and customer is looked after once they enter the doors of The Radisson Blu Edwardian Sussex Hotel.

We are eager to have you with us again and host another great stay.

Kind Regards,

Caroline Barroso
Guest Relations Manager
Email: barrosoc@radisson.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Radisson Blu Edwardian Sussex Hotel

Address: 19-25 Granville Place, London W1H 6PA, England (Formerly Radission Edwardian Savoy Court)
Phone Number:
Region: United Kingdom > England > London > Marylebone
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#284 Business Hotel in London
#313 Romantic Hotel in London
Price Range: $245 - $563 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Radisson Blu Edwardian Sussex Hotel 3*
Number of rooms: 101
Official Description (provided by the hotel):
Tucked in a quiet spot beside Selfridges with Oxford St, Bond St and Hyde Park on the doorstep. Guests enjoy free high-speed Wi-Fi on unlimited devices; comfortable singles, doubles and family rooms with original layouts from the hotel's Victorian heritage; and 2 meeting rooms hosting 2-12 people. Fitness room with machines and free weights, open 7 days a week. Steak and Lobster serves mouth-watering steaks, lobster, salads and toasted brioche rolls. Close to Marylebone's cafes, Park Lane and Edgware Rd, with great transport links via nearby Bond St station. ... more   less 
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Also Known As:
Radisson London
London Radisson

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