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Reviewed 27 March 2018 via mobile

Stayed in the Corus Hotel on the 23rd and 24th March 2018 originally in a standard double. Reception were very polite and helpful, though when we entered our standard double room they should have supplied us with protective helmets and warned us we were in a confined space. Not suitable for a couple on a weekend away, width of the room was a double bed and a foot with some interesting woodern windows which although didn't do anything wrong, just made the room feel dated. The wardrobe was a metal pole protruding from the wall and the bathroom was that small you could use all the features from the toilet (pros and cons I guess). Therefore we had to upgrade to one of the 'executive rooms' which was a much better space. You could also swing a cat in the bathroom. There was no shortage of mirrors which was handy, though small things just showed a lack of attentiveness. However, the rooms were clean and did the job of acting as a base in which to explore London. Next to Lancaster gate underground station and with views over Hyde Park, location wise the hotel is a good base outside the main hustle and bustle of the City. Breakfast in the morning was nice with a large range to choose from. There was, however, a small queue at the start due to the small area for the large number of rooms the hotel has. Overall, the hotel serves as a good base for exploring London with friendly and helpful staff. However, next time visiting London I feel it will be worth trying our luck elsewhere.

Stayed: March 2018, travelled as a couple
Thank MatthewBruce23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sandra B, General Manager at Corus Hotel Hyde Park London, responded to this reviewResponded 2 April 2018

Dear MatthewBruce23,

Thank you for sharing the experience of your recent stay with us, although I was saddened to learn of your dissatisfaction with the size of the room.

On the other hand, we were pleased to learn that other aspects of the hotel met you entire satisfaction. Therefore, should your plans ever bring you back to London, please contact our Guest Relations department prior to your arrival, outlining any special requirements you may have so we can take care of you and provide you with an unforgettable experience.

Thank you once again for sharing your comments and we look forward to welcome you.

Best regards,

Sandra Bittel
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 March 2018

Really nice visit at the bar Saturday March 18th. Excellent service by the crew member Krasimira Georgieva. She was so friendly and warm. The hotel has a very central location in London. Short distance to the nearest tube station Lancaster gate.

Stayed: March 2018, travelled with friends
Thank Leif Erik S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sandra B, General Manager at Corus Hotel Hyde Park London, responded to this reviewResponded 2 April 2018

Dear LeifErik S,

Thank you so much for sharing your review.

It gives us immense pleasure to read your 5 star review. We are glad that you have thoroughly enjoyed our Bar and found it to be of great value. Krasimira was thrilled to see her name mentioned in your review. Here, at Corus Hyde Park, we pride in delivering an outstanding service and strive to create memorable experience.

We highly appreciate your comments and we would love to welcome you back at the Corus Hyde Park.

Kind Regards,

Sandra Bittel
General Manager

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Reviewed 26 March 2018

My mother was visiting London so I thought we could try a local Afternoon Tea. It was my first time booking through Groupon so we had a bit of difficulty making the booking -
but the staff contacted me straight away so everything was sorted. Corus Hotel did not disappoint. We received plenty to eat and the food was faultless. The service from the moment we stepped into the hotel was great and all the staff we came into contact with were polite and exactly how we would expect.

  • Stayed: March 2018, travelled with family
    • Value
    • Cleanliness
    • Service
2  Thank Chill199225
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sandra B, General Manager at Corus Hotel Hyde Park London, responded to this reviewResponded 2 April 2018

Dear Charlie29167,

Thank you for sharing your Afternoon Tea experience with us.

We are extremely happy to read that you have thoroughly enjoyed your Afternoon with us. Were very pleased to know that the food and the service met your entire satisfaction. We pride in delivering an exceptional service and creating a memorable experiences.

It will be our pleasure to welcome you back at the Corus Hyde Park.

Kind Regards,

Sandra Bittel
General Manager

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Reviewed 26 March 2018 via mobile

The location of the hotel is great for exploring Hyde park, Kensington palace, oxford street and museums (Science museum, Natural history museum & Vitoria/Albert museum) as it is within a 20-25 minute stroll of them. It is also a 2-3 minute walk to an underground station.

I stayed in a business double room, it was comfortable and modern but very much on the small side. It was ok for a 2 night stay but I think would feel very cramped over a longer period.

Stayed: March 2018, travelled solo
Thank katiecarr1901
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sandra B, General Manager at Corus Hotel Hyde Park London, responded to this reviewResponded 27 March 2018

Dear Katiecarr1901,

Thank you very much for sharing your feedback about your recent stay at Corus Hyde Park.

We are glad to know that our location was perfect for visiting London and the room was comfortable and modern.

However, we are extremely sorry to hear that we did not fulfill your expectations in regards to the room size; we would have liked to have the chance throughout your stay to assist you with the encountered issue in order to provide the best of our service to make your stay more comfortable.

Should your plans ever bring you back to London, please contact our Guest Relations team prior to your arrival so they can ensure we reach your expectations and we take care of you.

We truly hope to recover your trust in our hotel and have the chance to welcome you back.

Kindest regards,

Sandra Bittel
General Manager

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Reviewed 26 March 2018 via mobile

Stayed in a standard double for one night on business. The room was small but nicely decorated with a modern wet room style bathroom.

There’s enough space to get around the bed and a good sized wardrobe.

The wet room has a loos, sink and shower. The shower is lovely but the whole floor gets wet and as the sink is in the corner of the room you have to dry the floor to get back to the sink.

Forna central London hotel I found the room to be fine and would stay here again.

Stayed: March 2018, travelled on business
Thank Simon81W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sandra B, General Manager at Corus Hotel Hyde Park London, responded to this reviewResponded 26 March 2018

Dear Simon,

Thank you for giving the feedback regarding your stay at Corus Hotel, London Hyde Park.

I am very happy to hear your comments regarding your stay and I have shared your feedback with the whole team who are delighted to hear that.

We are also glad to know that you will stay with us again.

Thank you again for sharing your experience and hope to welcome you back to the hotel.

Sincerely,

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